Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 882 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Although the fire is brilliant, the delivery was a total mess up. We arranged a day for delivery. But it came a day early and no one was in. We then had to arrange for someone to be in to receive the fire , the next day. So not happy with it.”

Helpful Report

Posted 4 months ago

Hi Keith, Thank you for your positive review under the circumstances. It's fantastic to hear that you were so impressed with the gas fire. We can only apologise for the early delivery and we do appreciate the inconvenience. Our dispatch team had requested delivery of the fire on the 29/11/24 as per your preference, and it appears that the courier had then loaded the parcel for an earlier date. If there is anything else that we can do to assist at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“The job not completed yet!”

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Posted 4 months ago

“Nice easy purchase, ex display electric fire”

Direct Fireplaces 5 star review on 3rd December 2024

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Posted 4 months ago

“they were recommended to me by another satisfied customer. I found them to be knowledgeable, proactive and efficient. Communication was fantastic which is rare these days. The fire I thought I wanted was not the one that fitted my needs. They listened to my concerns over arthritis with switches and accessability. I have now had the one they recommended fitted and it is marvellous and it was cheaper than the one I had originally had in mind. This was the first store where I felt the staff knew their fires. An excellent experience and I would certainly recommend them”

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Posted 4 months ago

“All went to plan and really pleased with our new fire.”

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Posted 4 months ago

“Very knowledgeable and helpful.”

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Posted 4 months ago

“Beautiful fire looks very real and love the crackle sound of wood burning”

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Posted 4 months ago

“Apart from mix up with delivery Fire not flush to wall as requested. Blemish on right pillar (please see photos) Otherwise a beautiful fireplace”

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Posted 4 months ago

“Really good from start to finish. Initially Dylan with purchase and planning, to Tom for fitting. Thank you. Nick”

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Posted 5 months ago

“We visited the showroom and had very helpful advice from the staff. We came away, looked and chose online and went back to order from the showroom. Delivery was very quick as promised and we are now very pleased with our product.”

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Posted 5 months ago

“Very helpful. Great fireplace.”

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Posted 5 months ago

“Good communication and service, with precise delivery information. A well manufactured product delivered with care. Thank you Direct Fireplaces.”

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Posted 5 months ago

“fire arrived when promised had some good advice over the phone”

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Posted 5 months ago

“Our recent purchase of a new electric fire was very smooth & without problems. Would recommend you check out Direct Fireplaces if you are looking to purchase.”

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Posted 5 months ago

“Before we ordered the fire we paid for a survey to check that the fire would fit, this took serveral weeks so we could notget the fire fitted in August but October. The 2 men that fitted the fire seemed experieced and tidy. My main problem is that we chose the fire to heat the room but most of the heat goes up the flue and not into the room The controls are not very responsive and I am unhappy with the fire performance . I would like an expert to visit the house to check the fires performance”

Helpful Report

Posted 5 months ago

Hi Alan, Thank you for your review. We are sorry to hear of any disappointment relating to the fire received. We can see that you had, via the showroom, agreed to a survey in order to ensure suitability of your chosen fire for your property. As we're sure you can appreciate, this necessitates engineer availability for the survey and then the subsequent installation. Our fitting team at Direct Heating Services had looked to book these with you as soon as they could and can only apologise for any inconvenience. The item which you purchased is in fact among the most efficient and highest output open-fronted fires that we offer, at 73.7% listed efficiency and 4.61kW approx. output. As we're sure you can appreciate, there are many factors that can affect performance including (but not limited to) weather conditions and the location of your property and flue. If you wished to speak to a gas safe fitter regarding the performance of the fire, we would suggest emailing your order details to our fitting team at servicing@directheatingservices.com and they should be able to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“No problems. all ok very pleased with service and product.”

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Posted 5 months ago

“Very pleased with the fire & delivered promptly.”

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Posted 5 months ago

“My Experience with Direct Fireplaces was excellent. From going into the showroom, which was a very straightforward, informative, visit. My appointments were arranged at the time, and all appointments happened exactly as planned, well done Dillon at the showroom. The fittings was fast and excellent and the Fire Place looks great.”

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Posted 5 months ago

Hi Marie, Thanks very much for your feedback. It's fantastic to hear how pleased you are with the new fireplace. We'll make sure to pass on your compliments to the showroom team regarding the service received. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“I ordered a gas fire which she have been delivered within 3-5 days of ordering, 5 weeks later and a lot of emails it was delivered, they cannot guarantee a delivery date”

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Posted 5 months ago

Hi Christopher, Thanks for your review. We are sorry for any delay in receipt of the gas fire. As you mention, the fire selected at checkout would normally be a 3-5 working day lead time but on this occasion, the supplier had fallen out of stock of some necessary components. We can see that our Dispatch team had provided a revised estimate on the lead time once notified. Unfortunately, and while significant delays are infrequent, they can and do occur on occasion due to factors outside of our control. We do appreciate the inconvenience caused and can only apologise for the length of time between ordering and receipt. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Excellent service and information. Was able to purchase immediately and the fire slotted in to the surround beautifully.”

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Posted 5 months ago

Direct Fireplaces is rated 4.4 based on 882 reviews