Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.40

4.4 Rating 872 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 6th March 2025

131

Anonymous

Anonymous // 01/01/2019

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“Easy to order. Delivered quickly. Good service all round.”

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Posted 1 year ago

“Great fireplace .excellent value.no problems whatsoever excellent delivery”

Direct Fireplaces 5 star review on 15th February 2024

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Posted 1 year ago

Hi Keith, Thanks again for your order and for your review. We really appreciate your having taken the time to provide a photo of the new suite. The Suncrest Stockeld is an attractive and contemporary electric fireplace and we're glad that you're so pleased with it. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“A REALLY GOOD SERVICE FROM DIRECT FIREPLACES.GREAT VALUE FOR THE PRODUCT I BOUGHT. DELIVERED FREE OF CHARGE AND ARRIVED ON TIME .”

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Posted 1 year ago

Hi James, Thanks very much for your kind review. It's great to hear how impressed you were with the service received from Direct Fireplaces and our delivery partner. As you mention, we offer free one-man delivery throughout the UK mainland so that customers can receive their new fireplaces quickly and affordably. If we can assist further with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Everything was fine.”

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Posted 1 year ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 1 year ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely brilliant company. Everyone so helpful. Fitter was amazing. Would definitely recommend.”

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Posted 1 year ago

“Sales , ordering and delivery as promised went perfectly however there was no user manual within the packaging of our new forest fire , we were promised a copy by post which to date has not materialized ?”

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Posted 1 year ago

Hi Jon, Thanks for your order and for your review. The New Forest media wall fire range comes highly recommended, and it's good to hear that the ordering and delivery process went perfectly. That said, we're sorry to hear that you did not receive a user manual. We have sent a copy electronically to your email in the meantime, and have again requested a physical copy to be posted to you. Let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Service was fantastic, installation was fantastic, also Steve installed a new boiler thermostat, he did a fantastic job and would fully recommend him.”

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Posted 1 year ago

Hi Nick, Thanks very much for your order and for your review. We trust that you're enjoying the new fire and it's great to hear that the installation went well. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful. Couldn't fault the service”

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Posted 1 year ago

“Easy to order, arrived in a timely manner, very quick to sort out problems”

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Posted 1 year ago

“Absolutely excellent service, ordered on line which was relatively easy, order acknowledged immediately, delivery date given and fire delivered on time. Fire it self is excellent our fitter said it was great quality. Couldn't be happier. Thank you.”

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Posted 1 year ago

Hi Fred, Thanks very much for your order and for your kind review. It's great to hear that you have been so impressed by the service received as well as the new fire. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with my new fire, and impressed with the service from the supplier. Could not give 5* as the remote control doesn't work properly, but the fire itself works fine.”

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Posted 1 year ago

Hi Alison, Thank you for your review. It's good to hear that you've been impressed with the new fire as well as the service received, though we're sorry to hear of the issue with the remote control. If you're still in need of technical assistance, we'd suggest contacting customerservice@direct-fireplaces.com, and we'll be happy to look into this further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Just brilliant service...need say no more”

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Posted 1 year ago

“Wide choice of fires and great expertise in helping to decide on the right fire.”

Direct Fireplaces 5 star review on 27th January 2024

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Posted 1 year ago

Hi, Thank you once again for your order, and for taking the time to upload such a lovely photo of the new fire. It's great to hear that you were impressed with our gas fire range and that our team was so helpful in finding you the right product for your needs. If we can offer any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Placed order 1st November delivery 7- 10 working days for Gazco inset fire, made several calls, after due date had expired- customer service was exceptionally good as they returned calls with updates from supplier within an hour - finally received delivery 11th Jan - not ideal after waiting 10 weeks during extreme cold weather, good job we had central heating - if delivery date had been more accurate when ordering disappointment would not have been an issue”

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Posted 1 year ago

Hi Ann, Thank you for your order and for your review. We were sorry to hear of the delay in receiving your order. Unfortunately, select manufacturers did experience delays late last year due to a high demand for heating appliances and factors affecting production. We can only apologise for any inconvenience. This being said, it's good to hear that our customer service team was helpful in keeping you informed regarding lead times. If we can offer any further advice or assistance in future then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The fire we chosen is lovely The men were so helpful We got fire and fireplace 9 years ago They knew what size fire that we needed Very helpful And it easy their the next day”

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Posted 1 year ago

“Quick to sort out the problem we had with the initial slips.”

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Posted 1 year ago

“Fire was as discribed easy to fit and looks great just what we were looking for at a great price.”

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Posted 1 year ago

“From ordering to delivery, 4 days with regular email updates. Well packaged product. Installed well and looks lovely, easy controller. Wanted glass for chimney draughts 😊”

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Posted 1 year ago

“The information give on the web page was excellent, and delivery was prompt. We had to call customer service for a minor problem, our problem was dealt with by a very helpful and friendly member of staff. Very satisfied”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 872 reviews