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Direct Car Parts Reviews

4.8 Rating 1,316 Reviews
97 %
of reviewers recommend Direct Car Parts
4.8
Based on 1,316 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Direct Car Parts Reviews
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Phone:

01325 802710

Email:

sales@directcarparts.co.uk

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Direct Car Parts 5 star review on 27th September 2023
Jo M
Direct Car Parts 5 star review on 28th June 2023
Mike R
Direct Car Parts 5 star review on 28th June 2023
Mike R
Direct Car Parts 5 star review on 2nd June 2023
Paul D
Direct Car Parts 5 star review on 5th February 2022
Alexandra R
Direct Car Parts 5 star review on 5th February 2022
Alexandra R
Direct Car Parts 5 star review on 18th November 2021
Ian W
12
Anonymous
Anonymous  // 01/01/2019
exactly as described delivered as per order , excellent very pleased
Helpful Report
Posted 6 years ago
Very good service, quick delivery. Thankyou
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Posted 6 years ago
Very fast delivery and cheap.would recommend to friends and family.
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Posted 6 years ago
Good service, answered questions via the website quickly before I made the purchase. Helpful service in store. Wood definitely shop here again.
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Posted 6 years ago
Good service perhaps a little to long for delivery
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Posted 6 years ago
Very nice armrest, good quality product, however be very careful when fitting to ensure the base unit is pressed down before marking/drilling to ensure the armrest is level.
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Posted 6 years ago
The armrest baseplate is true fit in my Touran 2011, just make sure you leave enough space for upright position of the handbrake while installing. Armrest came with two sets of screws (for which I cannot see any reason, one type would suffice). Once installed, it's easy to change height. It would not hurt if the top holstering was a bit more cushy, but it's nothing to cry over much. I've only installed mine few days ago, so let's see how durable all adjustable elements are. Overall feels like a solid product so far.
Helpful Report
Posted 6 years ago
They are a good priced and very reliable company. The product was very well made and did the job very well. Thank you
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Posted 6 years ago
Ordered a bumper protector which arrived within the suggested delivery time, and fitted perfectly and without hassle, and looks really good. Quality product nice company to deal with hope to use again soon.
Helpful Report
Posted 6 years ago
Ordered it ,quick delivery,put mats in car, job done ,excellent,
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Posted 6 years ago
Ordered stainless steel sill protectors for my 2016 Passat. Arrived within 3 days. Excellent fit and quality and easy to put on to the car. Impessed!
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Posted 6 years ago
Very easy to fit instructions good and well made product
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Posted 6 years ago
Good communication, well packaged perfect fit, thankyou.
Helpful Report
Posted 6 years ago
The product was acceptable. Communication was good. Delivery took 12 days so I will look elsewhere for future purchases. Due to your reply: I originally started a purchase with you when a 5% discount code popped up. I thought this to be a good thing, until I went to the checkout to find that by using this code my purchase fell below the £50 spend needed for free delivery. Consequently my outlay increased instead of decreasing. I queried this via your web site and got no reply, the moment I leave a derogatory review you reply almost instantly. The only reason I dealt with your company was that it seemed you were the only seller that had the product I wanted albeit rather expensive. The same item for a Skoda estate was £39 including free 3 day delivery. I know this because they sent me one by mistake. They rectified this by refunding me the cost and leaving me with the item to do with as I pleased, that's what I call 'customer service'. I could of added all this in the review but could not be bothered. Please do me the courtesy of deleting my details from your mailing list forthwith, If I do receive any marketing emails from you I will report the fact, have a nice day!
Helpful Report
Posted 6 years ago
Thanks for your feedback. We make it quite clear on our website that the item that you ordered is a Special Order item with a delivery time of 6-10 working days. This information was shown on the product page before the item was in your basket. It was also shown at the checkout. We then emailed you to inform you that delivery was estimated to be between the 11th of July and the 19th. We then sent you a further email on the 10th of July to inform you that your item would be delivered by Royal Mail on the 12th of July along with the tracking details. The item was delivered on the 9th working day. So really we did exactly what we stated from the start to the finish of your transaction, I can't see why you'd have expected the item to be delivered any quicker? Kind regards, Simon.
Posted 6 years ago
Good quality bumper protector for my 2016 Mini Clubman with a nice fit and match to the other black / charcoal trim on the wheel arches etc. Well packed in a good strong box.
Helpful Report
Posted 6 years ago
The item was received without any delays, was of good quality and easy to fit - very pleased with fitted item and service from Direct Car Parts
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Posted 6 years ago
Great product and prices and fast delivery.
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Posted 6 years ago
Can't fault anything - perfect.
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Posted 6 years ago
they supplied the parts I needed with no fuss and quickly
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Posted 6 years ago
Excellent service and quick delivery. I would use Direct Car Parts again.
Helpful Report
Posted 6 years ago
Direct Car Parts is rated 4.8 based on 1,316 reviews