DigitalPrintingIreland.ie Reviews

Name: DigitalPrintingIreland.ie
Address: Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Dublin
Rating: 4.89

4.9 Rating 4,100 Reviews

99 %

of reviewers recommend DigitalPrintingIreland.ie

4.9

Based on 4,100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrintingIreland.ie:

Digital Printing Excellence. Instant prices, order online today.

Visit Website

Phone:

01 447 5306

Email:

hello@digitalprintingIreland.ie

Write Your review

Tell us how DigitalPrintingIreland.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DigitalPrintingIreland.ie 5 star review on 6th March 2025

202

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very low resolution we tried you for 2 years every time it came out vey bad colors or resulution even when we sent you the file printed pdf file”

Helpful Report

Posted 2 months ago

Hi Ayman Thanks for your review. I am sorry that you are not happy with the prints you received. We always wish to resolve any issues with orders however I do not see any communication made to us regarding these issues. We will contact you directly regarding these issues. Many Thanks Luke DigitalPrinting

Posted 2 months ago

“Print errors, fonts blotted and smudge, I adressed the issue. They send a new prints but same print errors even though I have addressed the issue. I received a third print as promise that they have corrected the issue, guess what? It's the same print issue no correction at all. I end up no marketing materials on the date that I needed. So I'm patiently waiting for them to correct it. A lot of waist.”

Helpful Report

Posted 2 months ago

Hi Thanks for your review. I am sorry that your order had such an issue as this is not the standard we wish to provided. The error in the print was not caused by what we initially concluded. This should have been picked up before despatching to you again and I apologise for this error. We have contacted you directly and been able to offer a suitable solution to this issue, as we always wish customers to be happy with their prints. Many Thanks Luke DigitalPrinting

Posted 2 months ago

“As long-term customers, we expected better from DigitalPrintingIreland.ie. Our recent order was unusable due to the envelopes being smaller than the cards, and promised replacements (due two weeks ago), never arrived. When we requested a refund, customer service insisted on us returning the unusable items at our expense, dismissing data protection concerns with a suggestion to blot out names. They also rejected the suggestion of offering video evidence of our team shredding the order. Their rigid approach made the entire process unnecessarily difficult. A deeply frustrating experience that has undermined our trust in the company. Their unwillingness to resolving their error means we will not be using their services again.”

Helpful Report

Posted 3 months ago

Hi Diarmuid Thanks for your review. I am sorry that you had an issue with the envelopes that led to a larger issue. Unfortunately we cannot refund an order of cards that arrived on time and you are using. We were happy to resend the missing batch of envelopes that were lost in transit to go with the cards you had started to use. We were and still are happy to resolve the error of the envelopes and hope we can still resolve this for you. Many Thanks Luke DigitalPrinting

Posted 3 months ago

“This is the message I sent to you by email (info@digitalprintingireland.ie) on 28/10 to which I did not receive a reply: Good Morning, I am entirely unhappy with the shoddy delivery service from DPD. My order was due to be delivered on Friday and never turned up. In spite of it being a pretty small package it seems there was no room at the Pick-Up Point, according to the link (see attached screenshot). A suspicious mind might think, "Ah, a Friday afternoon going into a bank holiday weekend, let's go home." Apparently the delivery person was Vascilia. I had to call out to the depot myself on Saturday morning to collect it. I'd be interested to know if you have had similar problems with DPD and as to how it should be resolved. Kind regards, Quentin Reynolds PS Very happy with the printing. Thank you. In addition, after I sent the above, on the same day I saw the LARGE DPD van make a delivery to my apartment block at 5.05pm.”

Helpful Report

Posted 3 months ago

Hi Quintin Thanks for your review. I am glad you are pleased with the prints we produced but I am sorry there was an issue with your delivery. We will contact you directly regarding this issue as we do wish customers to be happy with their orders. Many Thanks Luke DigitalPrinting

Posted 3 months ago

“Ordered 2 stands with express delivery for a planned event. Only one arrived. I had to contact the comapny to get the second banner printed and delivered, which then arrived a week after the event.”

Helpful Report

Posted 4 months ago

Hi Alan Thanks for your review. I am sorry that the order did not arrive as expected. We do always seek to resolve issues and quickly and promptly as possible. We will be in contact directly regarding this issue. Many Thanks Luke DigitalPrinting

Posted 4 months ago

“Not sure why I got spammed to provide a review. This is a negative, especially when my email address was provided to another company”

Helpful Report

Posted 8 months ago

Hi I am sorry you feel this way - this was sent after you placed an order with us for printed leaflets to offer a review by an independent review process. It is not a spam process at all. Many Thanks Luke DigitalPrinting

Posted 8 months ago

“Will use again in the future”

Helpful Report

Posted 8 months ago

Hi Aideen Thanks for your review. I am very sorry to hear there were issues with your order. We do always wish to follow up, investigate and resolve any issues. Having read the issues here we will be in touch directly regarding these. Many Thanks Luke DigitalPrinting

Posted 8 months ago

Good afternoon Aideen, I have attempted to call you a few times to discuss your recent order but have been unable to speak with you. I have also emailed you, if you could please come back to me at your earliest convenience I would love to help resolve this issue for you. Kind regards, Ian Digital Printing

Posted 8 months ago

“We ordered the bronze pull up banner. The printing quality was good, but the banner wouldn't stand up, so it was useless! We had to attach it to a screen with strong tape, which defeated the purpose of having one.”

Helpful Report

Posted 9 months ago

Good afternoon Francis, Thank you for taking my call today and apologies again that your stand arrived damaged. I am glad I was able to help resolve this issue for you. Kind regards, Ian Digital Printing

Posted 9 months ago

“Paper quality provided for flyers was too thin.”

Helpful Report

Posted 11 months ago

Hi Theresa, I am sorry your flyers were too thin. However, we do have different options on our website fo thicker paper which may be better suited to you. We also have a hints and tips section on our website that you may also find useful when choosing the right paper for your flyers. Thanks Ella Marketing Assistant

Posted 11 months ago

“Fundamental error made in the printing. Brought this up with them; and was told that they couldn't monitor the quality of outgoing documents. Appalled.”

Helpful Report

Posted 1 year ago

Hi Stephen, I am sorry to hear that this has happened. I have passed this along to a member of our customer service team to see if we can get this resolved. Thanks Ella Marketing assistant

Posted 1 year ago

Hi Stephen, I am sorry you felt the need to leave us a one star review after speaking with us. I have looked in to this and can see the fundamental error was an issue with your artwork rather than our printing. As my colleague explained to you, we are a direct to print service and require fully set up and print ready, we do not proof read orders or check designs. I can see that we have offered to assist you if you are able to amend the errors in your design. This offer to help still stands, if you are able to fix the design and wish to place a new order, please contact us first and we would be more than happy to arrange some discount on the new print. Kind regards Ian

Posted 1 year ago

“Terrible consistency, late delivery times. Flaws in the prints”

Helpful Report

Posted 1 year ago

Hi Daniel Thanks for your review. I am sorry that there were issues with your print and delivery. The order listed with this review did arrive on time but I can see you did have issue with a previous order that we had contacted you and we did reprint it for you. We do always wish to resolve any issues so customers do receive quality prints as expected. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Daniel We have contacted you directly to follow up on any outstanding issues with your past orders but yet to receive a reply. We look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Printed in time, but DPD was too late with delivery.”

Helpful Report

Posted 2 years ago

Hi Bart Thanks for your review. I am sorry that your order did not arrive in time. We do always state estimated delivery dates. I can see from your order that due to the busy Christmas holiday period and the bank holidays your order did arrive one day late. We do always seek to print and despatch on time. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“I have been in the graphic design/production field for more than 30 years and have never encountered a printing service that is WORSE at Customer Service than your company. I designed two projects for my client in Ireland and wanted the items produced in Ireland so we didn't have the outrageous costs for shipping from the USA. Both were VERY SIMPLE projects and my detailed specifications were VERY CLEAR. But apparently you do not review the specifications and you certainly don't produce anything that might be a variation from your on-line ordering guidelines...and you never bother telling the client if you cannot do the project or need additional information. We had several emails, most from Lucas that continued to tell us HOW TO USE YOUR STOCK SYSTEM. All we needed was 1) a simple letter size cover sheet with a graphic image that was to print on one side at a finished size is 6.75” wide x 8.75” tall trimmed to bleed (see email sent June 1). Instead you printed it as smaller size which was unreadable for my client's event. Then...to top it off, 2) I sent you name cards to be printed on LEGAL SHEET COVER STOCK to be used as folded name signs...there were 20 pages…each page was one sided and had a customized name. We only needed ONE COPY OF EACH PAGE and the final product needed to be cut from the legal size sheet (see my email of June 6). But that couldn't be done either and my Dublin client had to find a way to get them cut. I have DISPUTED ALL CHARGES TO MY CREDIT CARD. I am still shocked that a "professional" printing company could not do these simple projects. Next time I will go to a quick print in a stationery supply store...this was an extemely poor way to handle a client's project. I woud appreciate a response.”

Helpful Report

Posted 2 years ago

Hi Mikki Thank you for your review and feedback. We do take all comments and issues seriously and one of the production has been in contact with you directly and will be following up with you to resolve the issues. Many Thanks Luke DigitalPrinting

Posted 2 years ago

Hi Mikki I am glad we have had the opportunity to discuss and resolve this with you. The order has been fully refunded to you, and I hope you are now satisfied with the outcome. Many Thanks DigitalPrinting

Posted 2 years ago

“Printed certificates were lovely, however the external packaging included staples that pierced all printed documents ruining their appearance!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that the prints arrived with this issue with the packaging. Our production team have contacted you to rectify this issue for you as we do always wish that orders arrive as expected. Many Thanks Luke DigitalPrinting

Posted 2 years ago

Our production team have contacted you regarding this and we are awaiting a reply to be able to resolve this for you. If you could contact us to enable to rectify the situation. Many Thanks

Posted 2 years ago

“Made a mess of my order then said it was my fault refused to fix it unless I paid again for it when I rang to complain I felt like I was back in school been barked at.. wouldn’t recommend your services at all Sorry”

Helpful Report

Posted 4 years ago

Hi Darren, Thanks for the review. I am sorry you felt the need to leave us a one star review. You placed an order for a 3m x 1m pvc banner. The artwork you uploaded was a square and not how we ask it to be supplied. The prepress team thought this was strange and sent you an email stating this and also sent a pdf proof to approve before proceeding to print it, just to make 100% sure. You did respond to the pdf proof approving it to go to print. The pdf proof which you approved is exactly what we printed. Regardless of this, our team still offered to help with reprinting this order if you fixed your artwork. Unfortuantely, you ended the phone call after a a stream of expletives to our staff. Again I apologise that you were not happy, when ordering print in future with a print company please do check any pdf proofs that are sent to you as that is what will be printed. Kind regards, Chris DigitalPrinting.

Posted 4 years ago

DigitalPrintingIreland.ie is rated 4.9 based on 4,100 reviews