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Dick's Climbing Reviews

4.9 Rating 1,561 Reviews
99 %
of reviewers recommend Dick's Climbing
4.9
Based on 1,561 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Fantastic customer service and excellent selection of equipment
Helpful Report
Posted 4 years ago
Amazing and prompt service as always
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Posted 4 years ago
Ordered Saturday, it was shipped Monday, I got it Tuesday! Impressed! I'm very happy with the service guys!
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Posted 4 years ago
Ordered a product from the website that said you had 10+ in stock, I then later received and email saying you didn’t have it and we’re not sure when you would get them. Although the refund was quick and communications were good was disappointed by the lack of goods.
Helpful Report
Posted 4 years ago
I’m a Brit expat working in Singapore. I still use Dick’s as it consistently has the best gear (Totem cams anyone?!) in stock, posts for a very reasonable price and has excellent customer service. Being able to toggle tax on or off depending on where you are ordering from is a great idea which other online retailers would do well to take onboard. Top job guys!
Helpful Report
Posted 4 years ago
It arrived 22 hours after I ordered it. Very prompt service, thank you.
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Posted 4 years ago
These extenders from Dicks are magnificent. I have gone from French 7a redpoints to 9b onsights with this simple and relatively low cost investment. I only wish I could have afforded more so I could give Ondra a run for his money. Sadly I do not have photographic evidence, but take my word for it, these are a game changer.!
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Posted 4 years ago
Excellent service. Product arrived promptly, well packaged exactly as advertised 😊
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Posted 4 years ago
Quick delivery and the lowest price I could find for the Fairy Caves guide. Thank you
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Posted 4 years ago
Quick and efficient service.
Helpful Report
Posted 4 years ago
Excellent service as always, nice to support a proper climbing shop to.
Helpful Report
Posted 4 years ago
Excellent service, fast shipping - international! - and exactly as advertised. Thanks guys!
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Posted 4 years ago
Great service! I’m a lockdown internet shopping convert to Dick’s and have been totally impressed! Fast, efficient, decent pricing ... What’s not to like?
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Posted 4 years ago
Only ordered small items so far. No problems speedy service and good email communication
Helpful Report
Posted 4 years ago
Very fast delivery. :-)
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Posted 4 years ago
Excellent prompt personal service
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Posted 4 years ago
Very quick to deliver. Quality product
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Posted 4 years ago
Good, quick services, would recommend.
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Posted 4 years ago
Excellent service!
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Posted 4 years ago
Been buying from dicks for years. Their quality of service is excellent and their knowledge is second to none. Even if competitors are a little more expensive I will still buy from dicks as they have earnt my trust and they are a business worth supporting.
Helpful Report
Posted 4 years ago
Dick's Climbing is rated 4.9 based on 1,561 reviews