Dick's Climbing Reviews

Name: Dick's Climbing
Rating: 4.94

4.9 Rating 1,554 Reviews

99 %

of reviewers recommend Dick's Climbing

4.9

Based on 1,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Dick's Climbing 5 star review on 26th September 2024

Anonymous

Anonymous // 01/01/2019

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“Amazing products and quick delivery.”

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Posted 10 months ago

“Very impressed with the excellent communication from Dick's climbing and the speedy delivery when the item was available.”

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Posted 10 months ago

“Came earlier than expected”

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Posted 10 months ago

“Wow! Just wow! Brilliant service from Dick's. The book I wanted was published on the Thursday and arrived on the Friday. It's made my Christmas and probably the rest of the year! 1200 climbs to explore.”

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Posted 10 months ago

“Both excellent - would recommend!”

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Posted 10 months ago

“Very quick purchase and item description was very frank and useful! Will definitely be buying from Dick’s Climbing again!”

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Posted 10 months ago

“Great service - item delivered very promptly”

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Posted 10 months ago

“Fast delivery, arrived before Christmas. Need additional bubble wrap in packaging.”

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Posted 10 months ago

“I was charged £27.00 to ship Scarpa climbing shoes to Antalya, Turkey. I was not told that because the cost of the shoes exceeded €120.00 euros I would be charged a further €150.00 euros by Turkish customs. I cannot afford this hidden cost. I have 20 days before Turkish customs confiscate the shoes. The process of returning the shoes to the seller is complex and requires written declarations in written form that is offline. I doubt I will be able to have the shoes returned. Just unravelling this whole process was difficult. I believe Dick's on this occasion have not provided an informed service and I have lost £148.00 and climbing shoes.”

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Posted 10 months ago

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I'm sorry to hear about your difficulties with customs. We do make it clear on the website that for international orders we do not charge UK VAT but that the customer is responsible for any local taxes or import duties. Customs arrangements are different for every country and change frequently so it is not possible for us to provide up to date tax information for every country. As we make clear on the website, checking local customs rules is the responsibility of the importer.

Posted 9 months ago

“I was extremely happy with the way my query was dealt with, resulting in my purchase of a replacement headband for my torch. I was unsure which one to get but was recommended the right one. I will certainly use Dick's Climbing again when the need arises.”

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Posted 10 months ago

“Good product, good price, good delivery. Sweet!”

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Posted 10 months ago

“I'm happy with my purchase,staff been very friendly and helpful as always. Thank you!”

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Posted 10 months ago

“Another great service from dick's climbing fast delivery and great price many thanks”

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Posted 10 months ago

“Easy to navigate website and fast delivery awsome”

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Posted 10 months ago

“I have used Dick’s Climbing for items for my daughter (I am not a climber) but the ordering process, payment options, communications, and delivery have all been excellent.”

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Posted 10 months ago

“Quick and effective”

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Posted 10 months ago

“Super fast postage exelent item”

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Posted 10 months ago

“Super fast delivery! I ordered from Norway, and received the package only four days later.”

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Posted 10 months ago

“Good service, good price, dispatched/arrived very quickly. Shoes were great. Would recommend”

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Posted 10 months ago

“Ordering this was no problem, but it hasn’t arrived? How do I find out where my package is? I presumed you thought it had been delivered since you asked for my review but I haven’t got it yet? I hope you can help.”

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Posted 10 months ago

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You should have received a tracking number by email. The tracking shows the parcel being delivered two days after the order was placed. I'll send you an email.

Posted 10 months ago

Dick's Climbing is rated 4.9 based on 1,554 reviews