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Dick's Climbing Reviews

4.9 Rating 1,554 Reviews
99 %
of reviewers recommend Dick's Climbing
4.9
Based on 1,554 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Went in looking for a set of shoes but unfortunately they didn't have anything suitable. The gentleman who was serving me suggested a shoe that he felt would be perfect for me, he recommended I check with another retail store, they had it in stock, when I went and tried it on it was perfect. Their knowledge helpfulness and service is better than all stores I've been to. Thanks for the help. Great shop.
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Posted 2 years ago
Outstanding service as always
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Posted 2 years ago
Equipment ordered was unavailable but Dick's were flexible and responsive until it became so.
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Posted 2 years ago
Easy to use website and speedy service. Definitely use again.
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Posted 2 years ago
Postage was unbelievably fast and my purchase was well packaged. I received emails keeping me up to date with the status of my purchase - 100% would recommend. I also made a purchase from Dick’s Climbing toward the end of 2021 and the item I ordered ended up not being in stock - they offered me a (more expensive) replacement and did not request any additional money from me. Due to the service I received I made Dick’s Climbing my first port of call for my more recent purchase
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Posted 2 years ago
Absolutely fantastic shop both online and in person, friendly and knowledge staff with a wide range of products in stock. My go to for online ordering and I'll always drop in if I'm in the area
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Posted 2 years ago
Excellent service, advice and the best gear. What’s not to like 👍
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Posted 2 years ago
Items arrived as ordered within the specified time. Will use again.
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Posted 2 years ago
Great service, products arrived super quickly, and were well-priced. May have found my new fave online climbing shop!
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Posted 2 years ago
Great service, quality product, and speedy delivery.
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Posted 2 years ago
Your products and online service are great
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Posted 2 years ago
Fast delivery many thanks
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Posted 2 years ago
Really great fast service both times I've ordered from them. My new go-to for climbing gear.
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Posted 2 years ago
For my first visit, i can't fault the service. As they say.... I'll be back !
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Posted 2 years ago
No issues. Prompt delivery and easy to use website. Glad to make a purchase from a local "real" climbing shop.
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Posted 2 years ago
Excellent service. Quick, efficient and accurate delivery from a trusted source.
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Posted 2 years ago
Ordered a few times from Dick's Climbing and they are always very accommodating, have good communication and speedy delivery. Prices are competitive and they're a British company so no unexpected customs charges. Will definitely use them again.
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Posted 2 years ago
First time buyer here. Great service. They contacted me very quickly with a query and then dispatched rapidly. Will buy again.
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Posted 2 years ago
Always a speedy service, great quality products and usually the best price I can find online.
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Posted 2 years ago
Found the DMM Boa for a really good price at Dick's Climbing (in red, for danger). Easy to use website and a seamless transition from notional to actual. Thank you very much.
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Posted 2 years ago
Dick's Climbing is rated 4.9 based on 1,554 reviews