“On-line inductions were provided prior to attendance which were not completed. This meant the installation could not take place on the arranged date.”
Hi Paul. Thank you for your feedback. We are sorry that there was a delay in relation to the installation. On investigation, unfortunately the completed inductions weren't passed to the site on time by our customer which led to an aborted visit. It was rectified by our installer who covered the cost and in turn we booked a revisit with no abortive charge. Many thanks again for the feedback. Kind regards, Dewey Waters Team.
“Quick response in the live chat where I was asked to email over some information. Slow response to the first email without an answers, and no response to my second email.”
“The information I got was great, however, it took a long time to get a response. It would have been very helpful to have got a message earlier saying that my message had been received and that I would get a response in x days. As I initially had no response at all I ended up passing the same enquiry to an alternative supplier.
I do want to point out though that once I got a response it was very useful and what was exactly what I needed.”
