destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracey Jagger was extremely helpful”

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Posted 3 years ago

“David, thank you so much for all your help, once again a quick and efficient service, lots of helpful advice and we would highly recommend Destination 2 to our friends and family, we look forward to using you again the future.”

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Posted 3 years ago

“At the weekend we booked a holiday to Mexico through Destination 2, our advisor was Chris. Initially we tried to book on line but it wouldn’t allow my card details so I phoned. The transaction was easy and the holiday booked. In the evening I realised that too much had been taken off my credit card, it should have been £4315 but £4513 had been taken. Also we spoke to friends who had just returned from the same hotel and their experience was diasterous ( they hadn’t booked with Destination 2) but it turned us off the hotel. I contacted Destination 2 about both problems and got put through to Chris again. He realised his mistake and apologised, and also changed our holiday destination to one which we had researched, with no fuss at all. I would recommend this company due to their holiday assortment and their excellent customer service. I hope our holiday goes as smoothly. Thank you Chris.”

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Posted 3 years ago

“I dealt with Danielle. I was really impressed by her professionalism and ability to reassure people who had bad experiences before. I would recommend her to anyone who cares about professionalism.”

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Posted 3 years ago

“Was very efficient and dealt with my booking the same way would recommend using you again”

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Posted 3 years ago

“Absolutely brilliant from start to finish will definitely be using in the near future again”

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Posted 3 years ago

“Very helpful when booking my daughter’s holiday surprise.”

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Posted 3 years ago

“Fast, simple booking process, very competitive rates too!”

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Posted 3 years ago

“Brilliant service very professional”

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Posted 3 years ago

“Excellent service. Good knowledge. All itinerary sent quickly.”

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Posted 3 years ago

“David, who picked up our call to make the booking was excellent. Patient and got us a great price for the hotel we wanted.”

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Posted 3 years ago

“Having missed our holidays last year, we were desperate to go away. Had not used Destination 2 before so was slightly apprehensive of booking with them. I need not have worried as with David"s help, I now have the holiday my husband and I so desperately need. After many changes to dates and hotels, I very much appreciated David staying the course. Would certainly use Destination 2 again and will recommend to friends and family.”

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Posted 3 years ago

“Very prompt, friendly and efficient service when making a booking. Excellent deal as well - in fact it was approximately £1000 lower than another established boutique travel agency for the same holiday.”

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Posted 3 years ago

“each time I have booked with them all has been very good”

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Posted 3 years ago

“I asked Destination2 after 24hrs to make a minor change to the room I have booked and sadly they have NOT acknowledged that and I do not know why ! I therefore cannot rate the well when they do not acknowledge a customer.”

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Posted 3 years ago

We are disappointed by your review Mr Fitzpatrick. It would seem that you emailed to an account which has auto reply stating - 'Please note this mailbox is not manned for customer queries/responses'. The auto reply directs you to the correct address for your query but it is not yet received. Please kindly check your junk/spam for the auto reply. Thereafter we would advise that our customer service response timescale is up to 5 days and we appreciate your understanding that 24 hours is not feasible. Once you have verified our information here we do hope you will reconsider the review rating.

Posted 3 years ago

“Great staff, last minute information good.”

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Posted 3 years ago

“We have used Destination2 a number of times now and it’s fantastic service and great prices! We always sort our reservations last minute and nothing is too much trouble for them! Excellent, 10/10. Thank you x”

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Posted 3 years ago

“I picked up the phone and spoke to Tracy Jagger. She helped me to book my ideal all inclusive resort in Antigua. She obviously knew her stuff!”

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Posted 3 years ago

“sent e mails no repley”

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Posted 3 years ago

Mr Halvorsen this is inaccurate. We had your email yesterday and our auto reply advises up to 5 days for response. We did however respond earlier this morning. Kindly check your account and the junk / spam in case the email is there. If you are happy that we have done so and managed your expectation about hearing from us, we would appreciate revision of this review. Thank you

Posted 3 years ago

“It was very easy booking online, but no one told me that my flights will not be confirmed for another month, I had to ring back and ask, I was told it is because of Covid, it would have been helpful to know that as I was concerned that I was unable to enter my passport details and I when want onto the BA website some random email address and phone number were underneath my name, which was actually entered incorrectly your end. So going forward I think it’s best to advise everyone of this.”

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Posted 3 years ago

Hello Charlotte, thank you for your feedback about this we will address accordingly.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews