destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Still trying to resolve an issue with them - it’s like talking to a brick wall; computer says no. Don’t use them.”

Helpful Report

Posted 2 years ago

Miss Hendy since you booked online and chose the arrangements yourself, we would anticipate that customers ensure they meet requirements before proceeding. However, our team is now dealing with your multiple enquiries as quickly as possible and we would appreciate your understanding that they cannot always answer such without reverting to suppliers and the hotel which takes longer. They do appear to be dealing with this in the timeframe you should expect and will ensure you have full and accurate replies to inform your decision as soon as they are able.

Posted 2 years ago

“This is our 4th booking with Destination2.co.uk. We like booking with you because We can book either a whole package or flight only We can choose which options we want and browse the different types of rooms We can go for different flight options The variety is good The deposit is favourable. Gives us a chance to save”

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Posted 2 years ago

“Mt booking was taken by Shana in a very efficient and friendly manner,thank you. Brian Clark 27/4/2022.”

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Posted 2 years ago

“just booked again with destination2 probably the easiest on line company to use, e mails of confirmation almost immediately and vouchers etc next day !! Thanks 10 out of 10”

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Posted 2 years ago

“This is our second hotel booking using Destination 2. They have an excellent selection of destinations and hotels to chose from and find the online booking process clear and straightforward. Their prices are very competitive and the best we have found online. Email correspondence and documentation is excellent.”

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Posted 2 years ago

“Great value!”

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Posted 2 years ago

“Very thorough to the point”

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Posted 2 years ago

“Our travel agent, Shauna, was very helpful and attentive making the whole process stress-free and enjoyable. Thank you!”

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Posted 2 years ago

“Shauna was excellent, thank you for booking the holiday for us”

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Posted 2 years ago

“Mat was extremely helpful patient and thorough very pleased thanks”

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Posted 2 years ago

“Spoke with Kirsty she was very helpful and knowledgeable.”

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Posted 2 years ago

“It has been a pleasure to book our hotel through Destination2. Communication has been fantastic and they were the cheapest for the hotel i wanted”

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Posted 2 years ago

“Both Gemma and Stephen were incredibly helpful in sorting out my holiday. It was a pleasure to deal with both of them. They both understood exactly what I wanted and everything was put into place quickly and efficiently.”

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Posted 2 years ago

“Dear destination 2 team, I have been disgusted by the treatment of your staff in regards to my hotel booking. My family and I are British and yet because of my husband and my children's surname being of Arabic descent, their nationality was continally questioned even after sending copies of our passports (which is highly unusual for an online booking). I have tried to cancel this booking but still no answer from customer service for 2 days. Please advise if this is your usual manner of prejudice? I look forward to getting my refund in FULL!”

Helpful Report

Posted 2 years ago

Dear Ms Browne, please be assured that we nor the hotel /hotel supplier are prejudiced. You made your booking online and our terms state that the beneficial rates are specifically for those reservations made through the UK market where guests are UK residents. This can often be overlooked and is therefore checked. It is the hotel that is asking for the information required and we are doing so to prevent any issues on your arrival. If the hotel believes guests do not live in the UK there will be an additional charge, which is normally a large increase we would not wish you to incur.

Posted 2 years ago

“2nd time booking with Dest.2 and as the 1st time it was again a pleasure and easy, booking yesterday. Lisa was excellent and efficiently dealt with our booking. She put up with an old geezer and I think we both had a laugh 🤔 . But when it mattered was very professional with our queries, which satisfied us . So OH ! We're going to Barbados 🌴🇧🇧. Thanks Lisa . Best wishes to all.”

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Posted 2 years ago

“Gemma has been fantastic throughout the whole process. Returning great information very promptly when we requested changes to the itinerary. We really appreciated the relaxed way we were treated during the compilation and final booking. All round a very good service and selection.”

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Posted 2 years ago

“I contacted Destination 2 by telephone to make a booking as I had a few queries that I couldn't sort out online. The agent was very helpful and processed my booking quickly and efficiently.”

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Posted 2 years ago

“Thoroughly enjoyed making my booking. The website was easy to navigate, great selection of hotels & lots of pics to browse. Plenty of communication at the end when it came to a technical hitch, which I really appreciated !”

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Posted 2 years ago

“I booked a year ahead but had difficulty getting the dates I wanted with other known companies. I was really pleased that Destination 2 could give the exact dates and hotel I wanted. The paperwork came through quickly but as yet I have not received a call from the company. I’m not worried as the holiday is a year away and need to inform them when my flights are confirmed as I’m doing this myself.”

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Posted 2 years ago

“Best prices, easy to navigate, quick responses even on weekends my whole booking was confirmed in less than 24 hours on a weekend all online. Lets hope the holiday goes well…”

Helpful Report

Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews