destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough service to book online and have done so. Wanted to speak to someone in person but unable to as held in a queue recorded message. I have emailed regarding an error on the booking form regarding my wife’s date of birth. As yet (nearly a week later) and no reply even after re mailing.”

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Posted 2 years ago

“We were really let down by another travel agent who after 6 weeks of our original honeymoon booking and lots of back and forth told us they couldn't fulfill the booking. 20 minutes on the phone with Kelly Bateman and we had the entire honeymoon booked and paid for. She was excellent, she listened to us and told us the best options for what we wanted and was extremely efficient. She really knew her stuff. I cannot thank Kelly enough, she really helped us out and ended weeks of stress for us. And to boot, the holiday we booked with Destination 2 was substantially cheaper than what we had booked previously. Will be recommending to all my friends!”

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Posted 2 years ago

“Fabulous customer service before and after booking. Massive thank you to Kirsty Fox who went out of her way to fix a booking problem for us. We can’t thank you enough.”

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Posted 2 years ago

“Horrible experience so far. Made a package booking for a holiday in june. When querying the baggage details, im being told that baggae is chargable with this oaticular airline. I have checked the air lines website and the baggage allowance is free with this international flight. Even worse im told it may be a it/ or air line issue. I was told i would be given a call on monday. It is now wednesday. Had to chase up myself. No reply. Im glad this review came along because customer service are poor and packages advertised incorrectly. Horrible experience so far and toldthe person who refer me to destination2 never to advertised this company again.”

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Posted 2 years ago

Mr Sheju Rahal we are sorry for the inconvenience caused and apologise that this issue was experienced. The allowance has since been rectified and we thank you for bringing this to our attention.

Posted 2 years ago

“Excellent Prices”

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Posted 2 years ago

“Good website, very good choice and extremely competitive prices. Very happy”

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Posted 2 years ago

“After researching prices for our holiday to Dubai we found Destination2 prices to be the best by far, customer service is amazing Danielle is such a lovely person and she couldn’t be more helpful, we will definitely be recommending Destination2 to our friends.”

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Posted 2 years ago

“The Staff at destination are very helpful indeed Nadine was excellent and got us sorted in the holidays that we have booked with them to our best chosen Hotels with good deals Thanking you all 🙏🤗”

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Posted 2 years ago

“I was very pleased with booking with yourself was simple done within about 20 min the advisor was excellent thanks so much”

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Posted 2 years ago

“Kelly who i spoke to was very plesant, and had all atio”

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Posted 2 years ago

“Prices are competitive. Staff friendly and helpful”

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Posted 2 years ago

“This is the first time I have used you and yet my nephew does all the time! He recommended me and I am very pleased not only with the price but the detail and follow up emails have been very good for my up and coming trip to Dubai. Thank you”

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Posted 2 years ago

“This is the first time I’ve dealt with destination two and I must say it was a really good experience. I dealt with Danielle and Kirsty and both were really informative friendly and professional. They always run back with me said they would which is a rare thing these days and I felt really looked after. I would have no hesitation in recommending destination to friends and family and I will definitely be using again.”

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Posted 2 years ago

“The whole experience with Destination 2 has been impeccable and the support, knowledge of the agent persuaded me to book with them. This is my second time using Destination 2 as in the first instance I was impressed with yet again a great customer experience and hence the return to book another break with D2 again. One issue that as a returning customer I was not happy with was on 2 occasions I had contacted agents who took all my details and contact but failed to get back to me to quote me.”

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Posted 2 years ago

“Never booked with you before, excellent service, Kelly was very professional in handling the whole process.will definitely book again with you.”

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Posted 2 years ago

“First time booking with destination 2 Nadine handled my booking and sorted everything out for me I was very impressed and Nadine was very helpful and pleasant”

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Posted 2 years ago

“Customer service hopeless and still don’t have the correct information to get on the airlines website in order to book particular seats. Spoke to several people and no help at all. When you paid 8k for a holiday you’d expect better!”

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Posted 2 years ago

Mr Pegg your email will be addressed in relation to this but we should draw your attention to the auto-reply that you will have received when contacting the customer service team. This does advise that there is a 7 working day timescale for response and we appreciate your understanding that they will investigate your query and reply in due course. Unfortunately, not all staff deal with the administration and therefore may have genuinely been unable to assist which we regret is perceived as not willing to help you.

Posted 2 years ago

“Desination2 will take your money and book you on the cheapest flights they can to maximize their profit margin. Once they have your money their customer service never responds to your queries. My advice is that you are better off going to your local travel agent.”

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Posted 2 years ago

Dear Mr Forrest, you appear to have experienced a flight change which can happen and your consultant will contact you about this. It is however denied that we operate in the way you describe. Emails to our customer service team have an auto-reply about timescales for response in order to manage your expectation and they appear to be within that still. If you have emailed your consultant, please be aware that they also may not be on shift to respond as quickly as you expect but you will be contacted.

Posted 2 years ago

“Very knowledgable and helpful”

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Posted 2 years ago

“I recommend Destination2.co.uk I have nothing but praise for the way they treat customers. I read the reviews from previous customers and I had the same experience totally satisfied very pleased indeed.”

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Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews