destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,029 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service hopeless and still don’t have the correct information to get on the airlines website in order to book particular seats. Spoke to several people and no help at all. When you paid 8k for a holiday you’d expect better!”

Helpful Report

Posted 2 years ago

Mr Pegg your email will be addressed in relation to this but we should draw your attention to the auto-reply that you will have received when contacting the customer service team. This does advise that there is a 7 working day timescale for response and we appreciate your understanding that they will investigate your query and reply in due course. Unfortunately, not all staff deal with the administration and therefore may have genuinely been unable to assist which we regret is perceived as not willing to help you.

Posted 2 years ago

“Desination2 will take your money and book you on the cheapest flights they can to maximize their profit margin. Once they have your money their customer service never responds to your queries. My advice is that you are better off going to your local travel agent.”

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Posted 2 years ago

Dear Mr Forrest, you appear to have experienced a flight change which can happen and your consultant will contact you about this. It is however denied that we operate in the way you describe. Emails to our customer service team have an auto-reply about timescales for response in order to manage your expectation and they appear to be within that still. If you have emailed your consultant, please be aware that they also may not be on shift to respond as quickly as you expect but you will be contacted.

Posted 2 years ago

“Very knowledgable and helpful”

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Posted 2 years ago

“I recommend Destination2.co.uk I have nothing but praise for the way they treat customers. I read the reviews from previous customers and I had the same experience totally satisfied very pleased indeed.”

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Posted 2 years ago

“This is the first time I’ve booked hotel with destination 2 and everything was done fine received the documents in time very easy to book online thanks all the staff”

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Posted 2 years ago

“Lewis was amazing and really helpful”

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Posted 2 years ago

“Easy to use website, very competitive pricing and travel documents sent without delay”

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Posted 2 years ago

“Booking system seemed fine although I am very disappointed that I cannot reserve seats until the full balance is paid. Every other company I have dealt with over many years allows seat booking at the time of booking. Given that this is really a contract between myself and the airline and that I am paying extra to secure the seats I do not see why I am prevented from selecting my seats after paying the deposit.”

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Posted 2 years ago

“User-friendly website. Fantastic prices and offers. Smooth booking process.”

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Posted 2 years ago

“Easy to book and very competitive in price.”

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Posted 2 years ago

“The website was easy to navigate. Great selection of places and prices to fit every pocket.”

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Posted 2 years ago

“Very helpful and Kelly went above and beyond. Will definitely use again. Also definitely cheaper than any other agents.”

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Posted 2 years ago

“Matt was brilliant, he helped me when no one else would!”

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Posted 2 years ago

“Always helpful and pleasant to deal with. Experts in their field.”

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Posted 2 years ago

“Kirsty was very helpful and transparent. Easy to deal with.”

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Posted 2 years ago

“Thankyou so much matthew Mitchell for helping me book my holiday so helpful and explained everything and got me the best deal Lovely man Thankyou 👍😊”

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Posted 2 years ago

“Llewys Benbow could not have been more helpful”

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Posted 2 years ago

“Very good web page with all the details fast up dates…the phone service was very excellent and very knowledgeable first class”

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Posted 2 years ago

“Efficient and patient service”

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Posted 2 years ago

“On booking the website displayed a misleading advertisement that and booking for bed and breakfast would be upgraded to half board for free, no dates are specified so it's impossible to see if you will get the free upgrade, but the way it is advertised leads you to assume that it has been applied. Following the completion of the booking I tried 3 times to verify whether the upgrade was applied, using email, and live chat twice. All times I was told someone would get back to me, no one ever did. In the end had to phone through to ask, only to be curtly told that the upgrade is only for certain dates, which still were unspecified, and the upgrade would not be applied. Shocking false advertising and terrible customer services, will not use this company again.”

Helpful Report

Posted 2 years ago

Thank you for highlighting this Mr Needham, it is under investigation and for review of your booking. You will be contacted via normal channels and we appreciate your patience.

Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,029 reviews