destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Hotel advertised as fully refundable and a £40 deposit. Destination2 took the full balance on my card and the booking confirmation makes no reference to the hotel being cancellable. Emails to customer services so far unanswered/ ignored.”

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Posted 3 years ago

Hello Jason, our customer service emails have auto reply about timescales which will also have been impacted by the bank holiday. We do however apologise for the delay. The full amount is usually required to be paid in view of the departure date proximity, our booking terms online do mention this but the team will answer your enquiry in full in email reply.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

We are delighted to hear this thank you Ms Lee.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it John.

Posted 3 years ago

“We have always found Destiination2 good value for money. We made a last minute decision to travel to Majorca and Angel made it happen without a hitch. Great service !”

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Posted 3 years ago

We do appreciate your loyalty and are pleased we have another opportunity to help with your holiday arrangements.

Posted 3 years ago

“I have used destination2 several times now and always received good service. Prompt answering of the phone is so rare when calling to book holidays etc but no such issue with destination2. Well done and thank you”

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Posted 3 years ago

We are delighted to have this comment thank you Jayne.

Posted 3 years ago

“Good prices compared to competitors”

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Posted 3 years ago

Thank you for your feedback Mrs Goodbun.

Posted 3 years ago

“Everything was sorted without any problems. Could you please let me know what terminal I need. Thank you.”

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Posted 3 years ago

Thank you for commenting Mr Hatch, please contact our customer service department via email, or telephone the sales line and they can advise accordingly specific to your booking details.

Posted 3 years ago

“Bookings very quick and easy well explain and informed would recommend to my friend”

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Posted 3 years ago

Thank you for this review, Christopher, we are delighted and really appreciate your recommendation.

Posted 3 years ago

“Chris listened to my requests and went the extra mile to achieve a booking. He is knowledgeable about the product he was selling.”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it and will pass it on to Chris.

Posted 3 years ago

“Agent was very efficient and knowledgeable and sorted my booking in a short time.”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it Micheal.

Posted 3 years ago

“I spoke to. Shauna. And she was very polite and. Spoke clearly. And I. Gave her my word I would call back and book my holiday with her. Fantastic. Attitude towards. Customers. 5star”

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Posted 3 years ago

We are delighted to have this comment thank you, and welcome your custom James.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

We are very pleased to hear this, thank you for commenting Mr Ahmed.

Posted 3 years ago

“Amazing from start to finish!”

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Posted 3 years ago

Thank you Mr Umarji we appreciate your comment.

Posted 3 years ago

“Staff managed to get me a good Package for our holiday but the problem was to get someone to ring you back for an important query. I think you could do better in responding to calls and also waiting time for calls to be answered.”

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Posted 3 years ago

Thank you for your feedback Menna, we are sorry if you experienced delays in answering your call. Volumes have been high leading into the bank holiday as people decide to travel last minute.

Posted 3 years ago

“Absolutely superb , Matt who helped me was simply great from start to finish very helpful , a total asset to destination 2,”

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Posted 3 years ago

We are delighted to hear this thank you Mark.

Posted 3 years ago

“Excellent efficient experience with Matt. Was able to answer all questions about choosing and booking our holidayand will be requesting Matt help us with our next holiday .”

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Posted 3 years ago

Thank you for commenting, our consultants do strive to achieve the best for our customers.

Posted 3 years ago

“We have used D2 on several occasions and each time have had to rearrange our holidays due to Covid restrictions - D2 have always been extremely helpful with these challenging changes. Most recently Matthew Mitchell has helped change our holiday from the Red listed Maldives to Green listed Barbados - wonderful attention to detail - many thanks Matt!”

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Posted 3 years ago

Brett we are sorry that you had to amend your booking, but your custom is valued and we thank you for commenting.

Posted 3 years ago

“We booked our holiday with Matt and I must say he was so helpful and patient we sorted the holiday and flights will definitely book with Destinations 2 again but a big thank you to Matt”

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Posted 3 years ago

Thank you for your review David, we would be pleased to have another opportunity to help with your holiday arrangements in the future. Matt will be delighted to hear this.

Posted 3 years ago

“Excellent telephone service in booking the holiday. Customer service also excellent in helping to issue flight tickets early”

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Posted 3 years ago

We are delighted to have this comment thank you Yvonne.

Posted 3 years ago

“Great service from start to finish. I have used destination 2 the last few times I have booked a holiday and find the prices and service fantastic”

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Posted 3 years ago

We do appreciate your loyalty Scott and are pleased we have another opportunity to help with your holiday arrangements.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews