destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Geat agents to deal with. Found their staff to be very efficient, helpful and quick to respond. We trust that the resort will also live up to the status of Destinaion2! Looking forward to trying a new destination this time to Punta Cana!”

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Posted 3 years ago

“Chris made it quick, simple and we received the Holiday we wanted at a very competitive rate.”

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Posted 3 years ago

“Just booked Bourganvilla hotel Barbados with Samantha who was extremely helpful and polite could not have wished for any better service.”

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Posted 3 years ago

“Not great. This is the following email I sent to your team being told a week after I booked online there was a pricing issue and the booking has been canceled. No empathy what so ever to my situation. How disappointing! As a returning customer this is heartbreaking! believe it or not! I have just told my wife this morning for her birthday about this trip I had booked as a birthday gift! If you had notified my the next day or even 2 days later! The fact it’s taken 4 days and on the day I presented this as a gift! and I even received a booking confirmation the following day so I was reassured.l by receiving this. I have purchased a holiday package from yourselves previously and I promote your site to friends and family all the time this will most certainly not be happening again! The fact that you have just said sorry and not even offered anything to soften the blow makes it even worse. Will be heading over to trust pilot and various other social media to leave my thoughts. Regards Mr Pauhal”

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Posted 3 years ago

Mr Pauhal we are very sorry that your booking experienced such issue. As our website states, it can take 72 hours for hotels/suppliers to confirm and whereas there was availability, there was also an error on their part about the price which was not notified to us immediately. In accordance with our obligation and to assist you, we can offer another property or refund and we see you have chosen refund. We can appreciate how disappointing this is but as with all confirmed bookings there may be circumstances beyond our control that means the original arrangements cannot be fulfilled at any point and our terms describe how we handle this when the supplier, with whom you have the contract, informs us. You agreed to these terms when making your booking and we regret any overlooking of clauses that now have to be applied.

Posted 3 years ago

“From start to finish Matt was super friendly and very helpful. Highly recommend!!”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Mat was very helpful. Answering all our questions. Very clear and easy to understand. Nice to speak to some one who knows what they are doing. Would definitely use again”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Easy and efficient booking process with Matt . Very professional and knowledgeable and will definitely use Destination 2 again.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Not happy with services”

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Posted 3 years ago

Hi Mohammed, We are unsure from the notes in your booking why you are unhappy with the service provided to this point, we can see that our agents have responded promptly, efficiently and actioned your booking as per your requests. We have asked that you revise your review so that we can understand your disappointment.

Posted 3 years ago

“Matt was excellent to deal with, this is the first time of using Destination2 and I couldn’t fault my first experience. We go away long haul a couple of times a year and if all goes the same way I will continue to use them. Many thanks Matt”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Great service. Used Destination 2 several times now to book and always find them competitively priced with great customer service. So good that I’ve recommended to friends who have now booked with them.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“First time I have used Destination 2 and was generally pleased, had us worrying a bit when they told us our room was not available the day before departure but they managed to sort us another room and the holiday was great.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“booking was easy enough, very disappointed that you pay a deposit, and the new coronvirus starts up, i was told that if the airline cancels the flight you can get a refund, but you only get a credit note if you are not allowed into the country you have booked for, or if you are not allowed out of the uk, my holiday is costing almost £5000, which is a lot of money gone from my account, i dont want a credit note for my money, i would like my money back, after all i paid in cash so think i should get cash back. give them credit they gave me a week extension on my payment date, im very nervous about spending £5000 only to be told just before my holiday we cant go, i would accept a credit note for my deposit, but i doubt that would be approved, i know its not their fault, but its so unfair, there should be something in place to cover this, i have to pay the balance by next sunday, what would you do? pay or loose £200, i'm desparate to go on holiay,”

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Posted 3 years ago

David we can appreciate your dilemma, however, in relation to what the airlines and hotels offer under such circumstances, it is, as you point out, beyond our control. We have dealt with this ongoing situation for many months now and always try to achieve the best outcome. Since your departure is 3 months away we hope that it will be better to allow travel or clearer by then about options but unfortunately, we cannot predict this.

Posted 3 years ago

“Extremely impressed with Samantha from your customer service team. She not only saved me money today when I called and amended my booking, but her knowledge allowed me to gain an extra night in Dubai!”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“It was very easy to book my holiday and very professionally done thank you”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Great company second time we,ve used them and would again”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“The booking process was very simple, documents came through very quickly. However, I did email first thing yesterday for the price of a helicopter transfer but as yet I have had no response, otherwise I could have given you 5 star's, I do appreciated you are probably very busy.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Very efficient and prompt service!”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Excellent service so far, great prices, easy to access support.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“This is my first booking with Destination 2, so far I'm pleased as I was very impressed with the choice of destinations and hotels they had to offer”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

“Second time booking a long-haul luxury holiday. First one to Maldives in 2019 and it was amazing. Second one ready and waiting for take-off.”

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Posted 3 years ago

Thanks for taking the time to leave a review, we really value it.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews