destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,029 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“I gave Joey a brief of what I wanted and he come up trumps. No hassle no pressure and he found us the perfect holiday.”

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Posted 1 year ago

“Very impressed with the service I received when planning my trip.”

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Posted 1 year ago

“My number 1 holiday website. I always find a very competitively priced holiday with good promotions. Website is clear and easy to navigate and if I do have to call up for any reason advisers are friendly and very helpful.”

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Posted 1 year ago

“Joey was so helpful. I had complete hotel overload and he helped find the best choice for me. He was very knowledgeable indeed.”

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Posted 1 year ago

“Kirsty was fantastic. She was very knowledgable on Thailand and her advice and suggestions were very helpful - even suggesting things for us to go do out there and recommending the best areas to stay. We loved all the options she suggested for places to stay! Overall, excellent customer service!”

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Posted 1 year ago

“I had no problem making the booking by telephone. The advisor was extremely helpful. However from then onwards things went rapidly downhill as there were mistakes and problems with the correspondence provided by Destination2 to the airline which took almost two weeks to rectify and for the tickets to be issued. During this time while speaking to the airline to sort out seating we realised one of our party of 10 had been booked under a different and cheaper fare. We also ended up paying an extra £110 direct to the airline to reserve seats. Not the best service I have experienced.”

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Posted 1 year ago

Hello Jude, further to your comments here we must clarify that these contain factually incorrect detail. There were no mistakes and problems with any correspondence provided by Destination2. It was in email from Emirates sent to you direct and upon querying with us, our team looked into the name issue. Your assumption that we caused this is unfounded. Tickets are not issued when there is ongoing issue and otherwise only where a booking is fully paid and a request made to ticket the flights earlier than required since this action does tie passengers into the fare rules and any data about passengers such as name spelling. The seating required is not free of charge and must be reserved directly which we regret you were not aware of. Your party of 10 has to be on separate bookings because the airline limit to 9 the number on one. Additionally all passengers are on the same cabin and fare type so we must fully refute your claims and hope that, since the customer service team has responded to you via normal channels to explain all of this, and we are also clarifying here, perhaps you will reconsider your review rating.

Posted 1 year ago

“Got straight through to someone and dealt with very professionally”

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Posted 1 year ago

“People on the phone are very courteous and helpful on the phone”

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Posted 1 year ago

“Danielle was excellent So helpful and very professional”

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Posted 1 year ago

“Kirsty suggested this resort and after a day of hunting I found the perfect holiday thanks to her help”

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Posted 1 year ago

“Great really helpful and patient”

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Posted 1 year ago

“Spoke 2 advisors. Both were friendly, and took time to go through all options and explained things clearly. Prompt email responses when using email as well.”

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Posted 1 year ago

“Very quick, easy and effective. Have Destination 2 before and will continue to look to them first.”

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Posted 1 year ago

“Spoke to Finn who was really friendly and helpful. Much appreciated”

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Posted 1 year ago

“Superb service from the colleague 5 stars A dream experience thank you and well done”

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Posted 1 year ago

“Great customer service, multiple quotes no problem. Nikita was excellent throughout from quotes, options to booking.”

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Posted 1 year ago

“Booking a holiday was very easy and the customer service was excellent.”

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Posted 1 year ago

“Excellent service from mstt”

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Posted 1 year ago

“Always a great experience, very helpful and nothing is too much trouble, certainly takes the drama out of going holiday.”

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Posted 1 year ago

“Excellent service from Nikita, worked to get the best deal.”

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Posted 1 year ago

destination2.co.uk is rated 4.8 based on 4,029 reviews