destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first the process was challenging to gain clarity on the position in Mauritius in terms of COVID, hotel openings and price compared to the website. After some to and throw I found Sean really helpful and understanding. Given the circumstances 4 out of 5 is fair as could not have been more clear and helpful when finally making and completing the booking. The proof will now be with the holiday and hotel itself whether it meets the photos and information available through Destination2.”

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Posted 3 years ago

“Excellent service from Angel. Will definitely book with this company and Angel again”

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Posted 3 years ago

“Tracy was excellent at advising us and putting our minds at rest regarding testing She is very good at her job and a pleasure to deal with”

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Posted 3 years ago

“So far so good! Very good levels of customer service and very competitive prices. Fingers crossed Boris doesn’t go and spoil it!”

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Posted 3 years ago

“I dealt with shauna who was extremely helpful rectifying a mistake I mind. Great quick and friendly service.”

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Posted 3 years ago

“Shaun was very professional and curteous, he made the booking experience painless and easy.”

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Posted 3 years ago

“Nadine did a great job, helping me to book a holiday in Mauritius. She is friendly, efficient and professional. I will contact her once again if we go to Mauritius next time.”

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Posted 3 years ago

“Booked a holiday today with Chris he was so helpful gave us all the information we needed, very prompt on calling me back, made me feel really confident with the booking. Ive always used Tui before but plucked up the courage to try Destination 2 so glad I did. Thank you Chris 😊👍”

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Posted 3 years ago

“Paid for a garden veiw room Which was more expensive than a normal room Only to be told at the hotel That all rooms are the same”

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Posted 3 years ago

Hello Sueellen, the hotel own website describes several garden view rooms one of which was booked for you. There are of course other room type, such as skyline, and various suites, all of which will have differing room rates through the supplier we used. We would suggest you approach us via normal channels if you had any issue in not receiving the room type you paid for.

Posted 3 years ago

“Excellent communication skills which made the booking very easy and enjoyable . Thanks Ken Heseltine”

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Posted 3 years ago

Your custom is valued Kenneth and we thank you for commenting.

Posted 3 years ago

“Gemma was very helpful and made us very happy with our choice of holiday.very polite and cheerful.”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it and will pass it on to Gemma.

Posted 3 years ago

“I have just come back from holiday booked for the first time with destination2, an amazing experience, very good value for money, booked my hotel& flight online and received my all confirmation documents within 72hrs, very helpful and responsive customer service, would definitely recommend and use again in the future.”

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Posted 3 years ago

Thank you for taking the time to post such a positive review. It is always appreciated by the whole team.

Posted 3 years ago

“After much deliberation on Hotel choice i booked and paid for my chosen holiday. 2 days after booking i receive call saying the hotel is no longer available, even though booked,paid for and confirmed i had to choose another hotel which i did and paid more money for it than original booking for a hotel that had i booked originally would have been considerably cheaper than the one booked...sorry thought had booked. You cant get through to customer service and they say takes 5 working days to answer an e mail...really?, no doubt hiding behind Covid as the reason. It appears common practice to accept booking, have you pay for it then change it 2 days later. I wanted the hotel originally booked not a second choice that costs more!!”

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Posted 3 years ago

We are disappointed that in this instance we have been unable to meet your expectations. The matter will be investigated and a response sent privately. Thank you for your patience in the interim

Posted 3 years ago

“I have a holiday booked in October and I am thrilled to be there! Only a delay in receiving all the documents but was sorted after an email was sent to ask for them .”

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Posted 3 years ago

Our sincere apologies for any delay in receipt of your documents, Petre. We have resent these and ask that you check your spam/junk folder for any filters.

Posted 3 years ago

“Ease of booking…confirmation arrived very quickly…. Smooth process so far…..”

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Posted 3 years ago

Thank you for taking the time to post such positive feedback. It is always appreciated.

Posted 3 years ago

“This company is fantastic especially Angel. He really went the extra mile for us and helped us to find the right holiday for us. He was knowledgeable and respectful of budget and yet was able to offer holidays that I had not looked at on the internet with any other tour operator. I'd recommend you give these people a try. They go above and beyond to help you.”

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Posted 3 years ago

Angel always gives his best possible service and will appreciate the positive comments. We look forward to helping you plan many more special holidays.

Posted 3 years ago

“Great website and so easy to use.”

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Posted 3 years ago

We do endeavour to make the process easy so as to make for a great booking experience. Thank you for taking the time to post your positive comments

Posted 3 years ago

“So far, so good. The package I booked was a competitive price, and the service I've received has been good. I will definitely look at using them again.”

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Posted 3 years ago

Thank you for posting your recommendation of our service. We do appreciate the feedback.

Posted 3 years ago

“Very prompt with tickets”

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Posted 3 years ago

Thank you for your positive rating, Heather. Should you need any assistance before departure, please do not hesitate to contact us.

Posted 3 years ago

“Tried to book online. Got different quotes at different times of the day which were around £1000 different in price for exactly the same holiday. Have you and rang Shauna the agent who was great, she amended our dates slightly to reduce the price. However, the same evening, I decided to do online quotes again and the price had gone back down which means we are now overpaying for the same holiday. Baffling!”

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Posted 3 years ago

Thank you for your feedback, Deborah. The website costs and availability can change rapidly as suppliers receive booking requests from many sources and unfortunately, this is a matter over which we have no control. However, our agents will always endeavour to offer the best possible options for your personal needs at the live costing at the time of booking. We do hope that this has clarified the process.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews