destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Great service and at a good price.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Would never ever use again”

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Posted 3 years ago

Mrs Pearce we are sorry to hear this although you do not advise why to enable us to address.

Posted 3 years ago

“Great website. Easy to book and pay. Easy to talk to on the phone too. Very helpful.”

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Posted 3 years ago

“After not getting any response on emails I requested to amend my holiday I got an email to call customer service. I wasn’t on hold long but the lady who answered was extremely helpful with my booking and amended everything for us which was amazing a relief off my shoulders really happy I didn’t grab her name unfortunately but she was brilliant really happy!!”

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Posted 3 years ago

“We have just returned from a wonderful holiday in Dubai! Kelly was so helpful from my initial enquiry and through the whole process! We will definitely be booking again! Thank you!”

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Posted 3 years ago

“Very poor customer service / after sale communication . Will never buy from this company again….”

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Posted 3 years ago

Tomas we are sorry you feel like this, we sympathise that you have encountered a problem with your booking but it is beyond our control. We will however try to achieve the outcome you wish and are working on it for you.

Posted 3 years ago

“During the pandemic it was very frustrating that we couldn’t contact you and your lines were down but understandable. Got issued a credit not after cancelling Dubai holiday twice. Finally we have gone ahead and booked for next year. Kirsty was very helpful but a shame that what was quoted online was cheaper than Kirsty could give us. This is because the holiday has to be booked with the same provider as the original holiday and the credit note goes against the holiday that was booked 2 years ago and that meant extra money needed to be spent than stated on the website. Very misleading and frustrating because it’s not explained to you when you get the CN plus it’s more expense. But it’s done now and hopefully get away this time.”

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Posted 3 years ago

“excellent easy to use website all information easy to find”

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Posted 3 years ago

“Booked a holiday, order confirmation contained the following two issues: 1) wrong type of room (booked and paid for a more expensive room). 2) incorrect price (which has been taken from my credit card!). Context: An agent called me regarding changing flight carrier, which worked out cheaper. I accepted this however the reduction was not reflected on the order confirmation nor has a refund been processed on my credit card. Called and emailed to raise this, am yet to receive a reply (aside from a generic acknowledgement).”

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Posted 3 years ago

Daniel we are sorry for any initial errors on the booking. As advised we are looking into this and will get back to you. We would appreciate understanding that this is in hand although maybe not to the timescales you expect , however we do need opportunity to address it.

Posted 3 years ago

“I am pleased to be using Destination2 for my holiday next year/ Nadine was excellent with her knowledge and advice as to the most economical way of procuring the holiday. I would personally like to congratulate Nadine for all of her assistance in booking the holiday to the Maldives next year.”

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Posted 3 years ago

“Superb support and an efficient booking. Would definitely use again.”

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Posted 3 years ago

“I was recommended to use this site I have to say I was pleasantly surprised how easy and straightforward it was to make the booking”

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Posted 3 years ago

“Very good service on the phone. Great price too”

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Posted 3 years ago

“Well the booking process was easy enough, and the speed of production of an acknowlegement reiterating what we had booked was impressive stating that we had paid the deposit and that the balance was due in December. That was the Tuesday . On the thursday we received an email that we could not open & download as we were away for the next 3 days. On Sunday AM we came home to a very strongly worded email stating that the balance of our holiday was overdue and that all sort of charges might be incurred if we did not pay up immediately (and some of the details of flights etc were wrong) . A phone call to the customer service line was answered by an automated message and 2 Emails since to customer services asking them to speak to me to explain what was going on have not even been acknowledged. Sorry - we are not impressed - and this was our first booking with the company - unless this is sorted soon it might be our last”

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Posted 3 years ago

“Just booked dubai for march 22. Excellent price! Will be booking more holidays with destination2.co.uk. brilliant site.”

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Posted 3 years ago

“Had a credit note with destination 2 I managed to book my holiday without issue,”

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Posted 3 years ago

“Always happy to leaise with Nadine again. Very knowledgeable & will do her utmost to get the best price for you.”

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Posted 3 years ago

“Very helpful and friendly”

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Posted 3 years ago

“We waited 2 weeks for a response to extend our holiday by a further week and despite receiving an acknowledgement never received an answer”

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Posted 3 years ago

Mrs Docksey we are sorry for the lack of formal reply in writing, it would seem that your conversation with a sales consultant rendered this as no longer required but we apologise if this was a misunderstanding on our part.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews