destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Competitive pricing. Good choice and very friendly sales staff. Will definitely use you again.”

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Posted 3 years ago

Thank you for this review and we would be pleased to have another opportunity to help with your holiday arrangements in the future Robert.

Posted 3 years ago

“This is my second booking with Destination2. The first experience with D2 wasn't excellent because, unfortunately, my trip was cancelled due to COVID, and I had to fight to have my money back for months. Eventually, I had my money back through my Credit Card agreement which paid me upfront the amount I have paid to Destination2. I will try again booking exactly the same trip for a future date, and I am wondering if the trip will be cancelled again; what will happen this time”

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Posted 3 years ago

Hello Pedro, refunds were sadly taking a long time to come back from suppliers and airlines back then but as is confirmed by you receiving your money via chargeback, the refund to you was never denied only delayed beyond our control. We could have rebooked your holiday as an alternative at that time but are very pleased to welcome you back as a customer none the less. Clearly the unprecedented circumstances affected your review rating and we hope that your future trip travels as planned and you enjoy a wonderful holiday.

Posted 3 years ago

“Top class in every way”

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Posted 3 years ago

We are delighted to hear this thank you Anthea.

Posted 3 years ago

“Great customer service highly recommend”

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Posted 3 years ago

Alexander we are very pleased to hear this, thank you for commenting.

Posted 3 years ago

“Very fast service website easy to use great prices”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it Adrian.

Posted 3 years ago

“Excellent service ice at price Matt went the extra mile for a great deal”

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Posted 3 years ago

This is wonderful to hear, and we will let Matt know thank you.

Posted 3 years ago

“I booked a holiday to the Maldives with this company Kirsty who I booked with was very good at getting me my holiday but that was were it ended,my holiday was cancelled due to covid in march but was told I could not have a refund as Qatar was still flying out so I phoned Qatar to be told that is not true they were refunding flight money so I phoned back to Chris who took my call as Kirsty was not in work ,he said he would check the information I had given him ,he came back with yes I can get a refund,so from the phone call was told this would be the end of April,I have sent a few emails to ask if they could let me know the progress of my refund to be told I would receive a credit note ,before the email I knew nothing about a credit note so asked why a credit note got no explanation,so today I got through to a gent on the phone I believe his name is Joe and explained my booking situation ,no credit note and that my holiday was to start on the 2nd of May ,he said I’ve sent a email to the 2 managers that are on shift today for them to email me the credit note and that I would be able to get my money back the end of June so know I’m very disappointed and upset after believing I would have had my money back by now after asking why so long was told they needed to get the money back. I came of the phone and phoned Qatar again to be told that they have refunded my money so I phoned back to get through to Kirsty who I originally booked with ,well I would like to say her customer service was very different to when I booked my holiday,I was not happy I admit and I did tell her ,she then told me I would note get a credit note until the end of May and would then have to wait until the end of July for my refund which is not acceptable,I kept asking the same questions why is it taking so long for you to give me my money back,all I got from her was we are going round in circles I’m not going to argue with you we are all in the same boat and that she was waiting for her money to, I asked why I was going to take roughly 18 weeks to get my refund,this company as over £3600 of mine why are they doing this to people.This was supposed to be a relaxing luxury holiday for me and my husband we have had a bad few years due to me having breast cancer and major surgery and these people knew that and really dont care Thanks Destination2 .I would never ever entertain this company again”

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Posted 3 years ago

“Booked a couple of holidays with Destination2. I made a mistake on the reservation and their customer services were right on to me to resolve it before I even noticed. Never had a problem, Great company. Many people complaining about refunds but if every travel agent refunded every holiday, we would have no travel industry left.”

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Posted 3 years ago

Thanks for the review Kev Farthing, we appreciate the feedback, The Destination2 Team

Posted 3 years ago

“My holiday was cancelled in December due to Lockdown restrictions and this was understandable. However I have yet to receive my £3,700 refund or have any communication from them, despite sending several emails and trying to get through on the phone. I would never use or recommend this company again.”

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Posted 3 years ago

“AVOID!!!! We booked a holiday with Destination2 in December and were told it was fully refundable on the phone, to which they confirmed this was said, and now we have been given a credit which we don't want. We have asked for a refund numerous times and we are completely stuck, had we known they wouldn't give us our money back, we would have never ever booked with this company - it is absolutely disgusting that a company wont give us our money back during a pandemic - do not use them and avoid!!!!”

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Posted 3 years ago

“DO NOT BOOK WITH THIS COMPANY Destination 2 cancelled our holiday. After a substantial amount of calls / emails I had the option to claim a full refund on manage my booking We applied for the full refund on the 16th of February 2021. We were advised a full refund would be processed in 14 days. We were then advised that they don’t have all the money and only processed a part refund. They are unable to tell us when we will get our money back. It’s weird as I thought I booked through destination 2, not sure why I am being penalised due to their poor procurement policy. DO NOT BOOK WITH THIS COMPANY !! THEY ARE SHOCKING!!!”

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Posted 3 years ago

“Due a refund- covid19 lockdown means no flights allowed, entitled to a refund. D2 keep making excuses, provided a credit note which has been rejected and now not heard from them.”

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Posted 4 years ago

“Have an unusable Credit Note which is due to expire tonight . Have had email requests ignored , faced closed telephone lines and hung on unanswered calls for hours . I am lead passenger who is totally fed up with this uncaring company”

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Posted 4 years ago

“DO NOT USE.... PAID IN FULL FOR A HOLIDAY IN AUGUST TO BARBADOS IN FEB 2020. THEY CANCELLED MY HOLIDAY ONE DAY BEFORE THE HOTEL ANNOUNCED IT WAS NOT GOING TO REOPEN UNTIL SEPTEMBER. THEY SHOULD HAVE REFUNDED IN 2 WEEKS AND MAID US WAIT 7 MONTHS FOR THE REFUND....ON TOP OF THIS, THEY CHARGED US £10 FOR THE PRIVILEGE OF SENDING MY MONEY BACK!!!! AVOID!”

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Posted 4 years ago

“Do not use this company. Go directly or go with TUI atleast you will get your money back. After the 2nd lockdown I had to cancel my holiday because D2 were advising me to break the law and go on my holiday as the flights were still running, then it took me 10 days just to REBOOK and had to pay another £1000 on top of 4000 I already paid just because I didnt want to loose my money. I checked the same resort and flights direct with such company which was costing me £2000 less than what D2 robbed me off. Totally fraudster company.. beware I only wish such appalling company would go under administration.”

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Posted 4 years ago

“Still waiting for a refund from this awful company since March, now 7 months and still nothing. Also waiting for our refund on our Cancelled St Lucia holiday in June. Having to take legal action. DO NOT USE THIS COMPANY”

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Posted 4 years ago

“I wish I could give them zero stars! Great customer service when they were selling me a holiday in January of this year until covid happened! Then could not make it up to be honest as shut customer services numbers and prioritised sales above existing customers. Rearranged but then rearranged holiday not going to happen due to ongoing restrictions and even had confirmation through air line to say our flights has been cancelled but d2 will not respond to anything at all. Oh other than the negative review I put on trust pilot which took then two hours to respond to! The irony is shocking!!! Have sent I think in excess of 8 emails but auto response only! Absolutely shocking and would not wish on my worst enemy!”

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Posted 4 years ago

“My family holiday booked for May 2020 was cancelled, DT were not pro-active on contacting me, i had notification from BA that our flights were cancelled and i had to contact D2, BAwere offering a full refund on the flights but D2 had to request the refund, after lots of phone calls and emails to D2 I finally received a credit note. I did not want a refund, i wanted to re-book exactly the same holiday for 2021, just a straight swap but D2 could not provide that unless i paid a further £1000 on top of the £5400 i had already paid, as they could not swap the holiday i requested a refund only to be read on the crediy note "you will be able to able to request your refund from the 30/11/20" this is outrageous. Who decides the date that i can "request" a refund, i paid the full holiday balance and they could not provide the holiday, BA have refunded the flights, i can't imaging they would have paid the hotel in advance there for i should receive a full refund for something i have not received, why should i have to wait 6 months after i should have been holiday to "request" a refund. I was assured that when i paid my holiday balance in April during full lockdown i would receive a refund if the holiday could not take place, i feel totally let down and lied to, i am stuck as i can't re-book a holiday for next year because D2 are holding onto my money, as time goes by prices are increasing. It is so stressful and upsetting”

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Posted 4 years ago

“Do NOT use this company. Their original terms and conditions stated they would refund accommodation only bookings of hotel closed. Now they change them to suit them in the pandemic. They are refusing to give money back and if you leave negative reviews they are getting solicitors letters to threaten you. I am taking the matter to the court and am emailing all national newspapers watchdog etc to advise regarding this companies behaviour.”

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Posted 4 years ago

“WOULD GIVE ZERO STARS IF ABLE Have had holiday cancelled by destination 2. Desperately waiting for a refund to my credit card for nearly £3000. They quick enough to take my money but not to give it back. They are breaking the law and state in their own terms and conditions that refunds will be issued in 14 days... customer service is non existent no phone number to call just email which doesn’t respond HOWEVER plenty of agents if you wish to book a holiday.... !! I cannot express how angry I am with this company and there lack of customer service THEY SHOULD BE SHUT DOWN FOR THEFT OF PEOPLES HARD EARNED CASH IM FUMING .....”

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Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews