destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a hotel in Mauritius but accidently put in an incorrect date by one day. I wanted to rectify it but simply can not get through to any one @ Destinations2. Extremely poor after sales service. It would be nice if someone can call me on 07951556050 so that I can resolve this matter. If this does not happen, needless to say I will never book anything with this company ever again and would tell all my contact about the service. All I want to do is change the date from 22 December to 23 December 2021 to avoid any extra costs for transfers and hotel accommodation. Devendra Dhorajiwala Booking Number 88730”

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Posted 3 years ago

Hello you appear to have only emailed our customer service team on 13 October and would have received their auto reply about timescales of 5 days to respond. We would appreciate that you allow them opportunity to address the email for you and assist in rectifying the mistake,

Posted 3 years ago

“Very helpful and friendly would definitely use again”

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Posted 3 years ago

“Cannot comment until the holiday is undertaken”

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Posted 3 years ago

Hi Miss Zubeida Hameer, Thank you for your review, would you mind revising it based upon the experience you have had so far regarding booking with us and using our website in order to do so. If this experience has not met your expectations, we would like to hear from you via normal channels if only a 1 star review is warranted for some reason. We appreciate that once you have had your holiday you may wish to review differently.

Posted 3 years ago

“Return customer. Great value holiday to the Maldives in the past and the booking was made so easy this time around”

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Posted 3 years ago

“Fantastic service when booking our trip Natalie went above and beyond whilst very busy to find us the perfect holiday Thank you”

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Posted 3 years ago

“Very poor service in all honesty, I phoned the customer service and was told they could not help and match the price online on your website, asked about cancellation I was told I have 7 days, asked if this was written down I was told no and they would not give it to me in writing. The service was just very poor. I booked online and took the risk very reluctantly which I would have loved to have done through your agent.”

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Posted 3 years ago

Hello Mr Asif, we are unable to match the online price and this is explained in our booking terms. There is a different process for bookings made with the assistance of a consultant compared to those where you book on our website at a preferential rate. The terms about cancelation are those on our website you would have accepted when making the booking.

Posted 3 years ago

“Very knowledgeable and friendly”

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Posted 3 years ago

“Easy to use web site , great choice and good prices , will use Destination2.co.uk again”

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Posted 3 years ago

“Great pricing and quick to sort the holiday, however slow customer service and incorrect flight details provided, casuing a lot of wasted time haging on the phone to the airline to get the right info!”

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Posted 3 years ago

“Easy to use system. Had some questions regarding my booking as I was going in 48 hours. Spoke to Samantha who delivered probably the best customer service I have ever experienced over the phone. Samantha was a pleasure to deal with and a credit to your company.”

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Posted 3 years ago

“Found me the best price after searching for ages. Very helpful spent ages on the phone checking different things and he didnt mind. Good customer service”

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Posted 3 years ago

“Booked the holiday over the phone very pleased with how quick and helpful Matt was”

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Posted 3 years ago

“Excellent website, best prices and customer service. You can speak to someone too, who is very knowledgeable and helpful. Highly recommended.”

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Posted 3 years ago

“I booked an all-inclusive holiday in Dubai for next February half-term for my family and I online. I made the booking on the 30th September. The cost was £4007.79. To my family, this was an awful lot of money. However, my mother passed away earlier this year at 69. She left me some money and due to her untimely death I thought, life’s too short. Unfortunately after doing some additional research on the hotel we had chosen, it transpired that the all-inclusive rate wasn't actually that great. There were lots of restrictions on when you could eat and only three of the thirteen restaurants were available. On top of that, these three restaurants had a restricted menu. The alcohol options were beer or wine. My wife likes Jack Daniels & Coke and the all-inclusive rate does not cover spirits at any time. I researched and found that half-board would be better for us, in a slightly larger club family room. This would enable us to go to the club lounge where spirits were included. As stated on the Destination 2 website, the main phone number is for new reservations only. Therefore, I called the customer service phone number which was in the confirmation email. This has a voicemail that states that due to Covid, the number is out of service and that all changes must be submitted by email only. When checking the website FAQ’s, they confirmed this and added that all emails will be responded to in 72 hours. I emailed customer service on the 4th October asking for the change to be made. This would bring the cost down to £3361.11. I checked this figure on the Destination 2 website just before I sent the email. The 72 hours had elapsed I had heard nothing, not even an automated response. I thought I had better try to speak to someone, even though the only number that takes calls is for ew reservations only. I called the new reservations number and after being on hold for twenty minutes I spoke to John. He said that they were receiving a lot of emails at the moment and that that was probably why I hadn’t heard anything. To my surprise, he then offered to make the amendments for me. This is when things went wrong. John told me that the prices in Dubai had gone up a lot recently and that to change to half-board would now cost us an additional £651.86. I explained that I sent the change request fours days ago but he wasn’t interested. This means that in the space of four days, the cost of the half-board club family room had increased by £1298.54. I do not hold John or Destination 2 responsible for our hotel massively increasing their prices. They can do as they wish. However, I do hold Destination 2 responsible for the delay in answering my change request. I think that they should acknowledge that this situation is their fault entirely. I followed their rules and emailed the change request, just like they asked me to. I received no automated reply and no response within 72 hours as promised on their website. If I had known that I could simply call the new reservations line and ask for the change to be made, I could have saved myself £1298.54. However, as I stated earlier, they specifically tell you not to do this. As I cannot afford the additional £651.86, my family and I are now left with a holiday that doesn’t really suit our requirements. My advice for anyone booking with Destination 2 is get it right first time. If you have to make changes, you will be in big trouble.”

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Posted 3 years ago

Hello Matt, we are disappointed that you are placing review on this and other sites however this is your prerogative. We are sorry you had cause to amend your booking so soon after making it. The customer service response timescale had to be temporarily extended 5 days due to volume being received but you seem to have responded back to their auto reply with your enquiry so should be aware of this. However, we are pleased that John assisted at the time since the sales team have been equally as busy. He obtained for you the lowest possible live bookable rate. As you originally booked on the website, you will know that those prices are not live and are offered on a request to book basis. There are a selection of prices via different suppliers who need to confirm there is still availability at those room rates. There is therefore no guarantee that a booking will complete at the price you saw on there when wanting to amend.

Posted 3 years ago

“We have been to Dubai many times however this is the first time we have used Destination 2 and we are delighted we made this choice. We dealt with Sean whose service was first class and organised everything for us there and then. He was very friendly and knowledgeable made it so easy for us to book our holiday. We will definitely use them again.”

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Posted 3 years ago

“Absolutely brilliant Amazing customer service Will definitely book again Thanks ssma”

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Posted 3 years ago

“Poor! Far too long to confirm and no communication. Cancelled booking and still nothing to confirm it has been acknowledged!”

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Posted 3 years ago

Hello Miss Butcher , the timescale for confirming an order placed online is 72 hours and your booking was confirmed within that timescale. Emails to our customer service department receive auto reply acknowledgement about the response time so that your expectation is managed and we would refer you to this. You will have full reply in due course and we appreciate your understanding.

Posted 3 years ago

“The young lady I spoke to was really helpful and extremely patient, she is now top of our Christmas card list, thank you, my lady will be on her dream holiday in 21 sleeps 😄👍”

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Posted 3 years ago

“Kelly was very professional. No hassle booking with her.”

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Posted 3 years ago

“Found a really good deal for the Maldives,March '22,website was easy to navigate and filter out all the unwanted deals,booking and payment was easy and secure,travel documents arrived in my inbox the next day with all the information needed,thoroughly recommend checking them out,will definitely be using again for our next trip.”

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Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews