destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service and very informative”

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Posted 3 years ago

“An excellent service from Kirsty. She was knowledgeable, friendly, responsive and extremely patient.”

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Posted 3 years ago

“Matt was very friendly and extremely helpful with my query. Thank you”

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Posted 3 years ago

“Matt was extremely helpful and knowledgeable.”

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Posted 3 years ago

“Difficult review, first Emma was great at sorting out an issue with the booking. 5 stars Website for online booking not great, as an issue was created where it should have been straightforward. So website 1 star. 5 stars for being able to speak to someone straight away. Got a call back as promised. If you prefer to book online as I do, might not be the best option, but if you do not mind speaking to someone to book your holiday, recommended.”

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Posted 3 years ago

“The website was very easy to use, but I was not impressed by the billing department. When I placed my order on 15th Jan, the website said that the deposit was due now, and the remainder on 30th Jan. I clicked on "pay full amount" but it only took the deposit. On 17th I received a very aggressive email saying that I was very late paying the full amount. The order confirmation still said 30th. When I called to discuss, I was told that there is no connection between your website and the billing department, and that yes I needed to pay immediately. How can your website not show the correct billing information? This was not a pleasant experience to be accused of late payment, especially when actually I had tried to pay on the 15th.”

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Posted 3 years ago

“Has to be the best service provider in the market always reliable and always super helpful. Was dealing with Angel and Samantha both individuals were very helpful. would highly recommend destination 2 always. Thanks for all your help”

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Posted 3 years ago

“Booked a package to go to Dubai in January 2022. Overall good experience. I had to request confirmation email after paying the balance. Though mentioned on my booking confirmation would get an email 24 hours prior to transfer both ways, nothing was ever sent. I confirmed my return transfer myself. It will take customer service over 24 hours to get back to you. But overall not bad as I booked my next trip with them already”

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Posted 3 years ago

“Great travel agent company Very easy to deal with and always helpful”

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Posted 3 years ago

“Excellent customer service, nothing was too much trouble.”

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Posted 3 years ago

“very good prices very helpful when i phoned they helped”

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Posted 3 years ago

“Emma Owens was a great help. My booking was completed with ease. Much appreciated.”

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Posted 3 years ago

“Great deals but not fast at answering emailed questions”

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Posted 3 years ago

“Awful, service. Staff need more training as different staff say different information”

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Posted 3 years ago

We are disappointed that this review does not convey the facts. The information is different as our terms and conditions state because we handle both telephone bookings and those made online. Yours was an online booking where you take ownership of accepting the booking terms and conditions so will be well aware of the relevant information applicable if you proceed. We regret that you direct this to awful service since you have simply been advised of this politely.

Posted 3 years ago

“David was very helpful in finding a fantastic holiday for our family and nothing was to much trouble.We would highly recommend.”

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Posted 3 years ago

“Great service third time I have booked room only for America”

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Posted 3 years ago

“appreciated that I could confirm my flight, hotel and transportation all at the same time.”

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Posted 3 years ago

“Great communication from Llewys -this meant we had our holiday wrapped up and booked super quickly and at a great price. Advice on resorts was tailored to our needs (budget & baby) so we feel confident we've chosen the perfect places for our trip :)”

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Posted 3 years ago

“Easy to use website and during a phone call we found Angel very helpful”

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Posted 3 years ago

“I was very happy with the service received from Nadine.”

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Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews