destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time booking with destination2. First time online… second time over the telephone with Kirsty ! She was super helpful ! Did the best she could to achieve the best price for us ! I booked with her there and then !”

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Posted 2 years ago

“The agent was helpful and very friendly. They made our booking experience easy.”

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Posted 2 years ago

“Easy and simple booking service. Agent was helpful and informative. Happy with the service recieved overall”

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Posted 2 years ago

“Great experience from start to finish while booking are holiday . The agent couldn't of helped any more with finding the best hotel to fit are budget.”

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Posted 2 years ago

“Great service from Kirsty. Many thanks.”

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Posted 2 years ago

“Shauna was really helpful, it was much easier and helpful talking to her she guided me all the way through to my dream holiday”

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Posted 2 years ago

“Absolutely fantastic service from Kirsty! Couldn’t have been more helpful and attentive. Would definitely recommend to friends and family!”

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Posted 2 years ago

“Excellent choice of holidays with great service from the travel rep’s ( Chris )”

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Posted 2 years ago

“Had a very good experience booking an Italian cruise with Matthew Mitchell from Destination2 today. Very efficient and professional service from Matt… with helpful suggestions to improve our trip.. we look forward to our trip !”

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Posted 2 years ago

“Two months down the line and still disappointed with the level of support given following our inability to travel because of a PCR positive test and Dubai not accepting a covid recovery pass. No cancellation rules were printed on our booking, destination 2 still sitting with over £1000 of our money......Poor”

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Posted 2 years ago

Graham this review is also disappointing to us as our consultant has tried to help you with rebooking rather than ignore and leave you to make an insurance claim. However, as you should know because you booked online and accepted the terms and conditions, your contract is with the hotel and it is up to them if they agree a change of dates and rates that apply. They hold your money for the reservation you could not travel to and we can only assist in such situations. These terms also describe the rules for cancelation or amendment and we are sorry you overlooked these when ticking that you accepted them.

Posted 2 years ago

“Danielle was so helpful in securing our trip to Bardbaos.”

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Posted 2 years ago

“Samantha was very knowledgeable. She gave me lots of helpful advice too. Booking was really easy with all the documents emailed within 10 mins and a low deposit too.Thanks”

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Posted 2 years ago

“Perfect, Matt was very helpful”

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Posted 2 years ago

“Thank you so much shawna for your honesty your kind words and your precious time along with explaining everything to me I wish they was a lot more people around like yourself god bless”

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Posted 2 years ago

“Very disappointed with constant - excessive - price increases for our honeymoon due to changes out of our control. Lack of interest in helping with changes until I contacted the hotel directly and they contacted Destination2. After paying almost £4000 more than the original booking I was advised if we wanted to change the dates slightly there would be an additional £2000 charge so it would be cheaper to lose the deposit on the original booking and make a new booking, Poor communication when new booking was made, email received to advise the new booking couldn't be made, eventually spoke to someone about this after several calls and they advised they would speak to the hotel and get back to me. No further communication until 4 days later when another deposit was taken from my account - no communication or confirmation for a further 3 days until I phoned and complained about this. The whole experience has really taken the shine off what should have been a really special honeymoon.”

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Posted 2 years ago

Suzanne we are sorry but when amending a booking, the rates we are obliged to use are not those for entirely new business since these are ofter preferential for promotion to encourage a new customer and we are not permitted. However, when you did book online, and we had also amended the existing booking, this caused a duplication conflict which needed resolving. We are sorry that your expectation was not managed about timescales to address this but are pleased that new dates could be provided in exception to accommodate your budget.

Posted 2 years ago

“Very helpful and efficient staff who were able to find us exactly what we wanted. A special thank you to Kelly.”

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Posted 2 years ago

“I like yo thank John Johnson on handling my holiday booking excellent service certainly recommend”

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Posted 2 years ago

“Just booked a holiday with Matt, very helpful and well educated on all areas of the holiday, answered all our questions, was a pleasure booking with.”

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Posted 2 years ago

“Paid a deposit on 15 March, received an order confirmation stating “on request” and that someone would be in touch within 72 hours to confirm. It’s now 22 March and no confirmation or contact.”

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Posted 2 years ago

Mark the booking is confirmed and our advice states that you will be contacted by a consultant, either by email or by telephone. We actually emailed on 16th but perhaps this has filtered to your junk/spam mail and deleted. We have just resent this so please do check all account areas. We regret that this misunderstanding has caused a poor review.

Posted 2 years ago

“Finn who booked my holiday was pleasant,knowledgeable and gave great customer service.”

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Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews