destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,045 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Very easy to book”

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Posted 3 years ago

Thank you for your positive feedback, David. It is always appreciated.

Posted 3 years ago

“Be very wary of Destination 2 and making payments to them. As my experience is they make it difficult to provide a refund even where you are legally entitled to, one I recently made a reservation with their £40 deposit per person. On getting the confirmation i was concerned on the cancellations terms and need to make full payment many weeks in advance due to the changing Covid situation. I therefore contacted them within the hour again with in an hour of making the booking to cancel and get my deposit refund under the cooling off period the distant selling regulation. I followed this up with an email to customer services cancel and get refund. I received a standard response where they ignored my request for a refund I have resend another email where they have responded that they do not folow the distance selling requirements . Unfortunately we do not have a cooling off period. 'If you wish to cancel your reservation at this time the cancellation charge would be £80.00 Paid ' I have escalated to their management and asked for an explanation why they are exempt where as other reputable travel companies adhere to the distant selling law. I will update you on there response”

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Posted 3 years ago

Whilst we empathise with the comments made, we would advise that travel is not subject to the 14 day cooling-off period. You may, of course, verify this with the travel governing bodies. Should you wish to pursue this please use the complaints procedure available to you.

Posted 3 years ago

“Would really appreciate the opportunity to speak to someone.”

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Posted 3 years ago

We are unsure as to which department to refer your request but we do trust that our team will be able to assist as we have asked for a call back.

Posted 3 years ago

“Failed to confirm my booking within the stated 72 hours so cancelled the request and booked with another company who could give instant confirmation of travel and guess what… they ignored my cancellation request, issued my travel documents and charged my credit card. Can’t speak to anyone as the contact centre is closed “due to covid” so the only way to get in touch with them is via email which they state takes 5 days to reply to. As of yet both the emails I sent have been ignored and the flight they have booked me on leaves tomorrow. Unsurprisingly won’t be using them again.”

Helpful Report

Posted 3 years ago

Hello Daniel, your booking request was administered in accordance with the terms and conditions you agreed to on the website. These do state that at peak times the 72 hours may be exceeded and this is to make you aware. We are sorry if that was overlooked. The booking paperwork emailed to you on 31 August does offer a telephone number if you become within 72 hours of travel and need assistance. Our customer service email auto reply does manage expectation about timescales and your emails have now been responded to. Additionally telephone explanation has been provided by our sales manager about how we are trying to assist you. We are sorry that as a result of your experience, you will not be a future customer, but Destination2 acted in accordance with our contract and information surrounding communication.

Posted 3 years ago

“Excellent service- all questions we asked where answered and we had a very polite and courteous service”

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Posted 3 years ago

“I needed to make an amendment to my booking and they couldn't have been more helpful and efficient.”

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Posted 3 years ago

Thank you Michael, we are pleased the amendment could be accommodated.

Posted 3 years ago

Thank you for taking the time to post your positive feedback. Our team always appreciate the comments.

Posted 3 years ago

“Excellent service. Only reason not 5 stars is because it takes so long to get through on the phone.”

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Posted 3 years ago

Hello Kay, we thank you for your review and are sorry for the delay in answering your call. The lines are getting much busier now as travel opens up again, which is great for our customers, and we will address this.

Posted 3 years ago

“Fantastic!! Had to make an amendment to my booking. Kirsty was really helpful and responsive. Made it seamless!!”

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Posted 3 years ago

Simon we are delighted to hear this thank you for commenting.

Posted 3 years ago

“Very Disappointed. The "All Inclusive" made you feel like a second class citizen.”

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Posted 3 years ago

Mr Bunyard we are sorry to hear this and would expect you have addressed complaint to the hotel and ourselves for formal investigation.

Posted 3 years ago

“Having contacted Kirsty Fox with reference to moving our Maldives holiday this year to next year. We were given the option of taking over our deposit to another holiday destination which after consulting your online site we then emailed again with some options which we were given quotes for and without any hassle she changed our holiday to November 2022. All done by email and documents have been sent. Many thanks, great efficient service.”

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Posted 3 years ago

Thank you for your feedback Kevin, we are so pleased to hear that you have some wonderful new arrangements to look forward to.

Posted 3 years ago

“Absolutely lovely helped me pick perfect holiday”

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Posted 3 years ago

We are very pleased to hear this, thank you for commenting Donna.

Posted 3 years ago

“Amazing website with great prices”

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Posted 3 years ago

Thank you for your feedback about our website Paula.

Posted 3 years ago

“Hi, We were helped by the lovely Tracy, very informative and friendly, did her upmost to organise our holiday and at such short notice, made sure we had all our documents and information, a pleasure to deal with and will definitely call to speak to her again in the future.”

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Posted 3 years ago

Thank you for your comments Mr Allen. We would be pleased to have another opportunity to help with your holiday arrangements in the future, Tracy will be pleased to hear this.

Posted 3 years ago

“The booking process was very good, shauna was quick efficient and cheerful. She sent my email confirmation as she said within a couple of hours. All questions were answered I'm very happy with the company so far .”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it Jonathan.

Posted 3 years ago

“The price went up 50 % from the price booked on the internet . The reason given was the original booking was Rogue and not available”

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Posted 3 years ago

Mr Shaunak our website terms do state that it is not live and bookings are a request only. We are sorry if this was overlooked.

Posted 3 years ago

“Shaun was excellent. Thought the service was very professional and caring, along with the knowledge required to answer any questions l had. He put my mind at ease, while booking a special holiday.”

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Posted 3 years ago

We are delighted to hear this thank you Jane.

Posted 3 years ago

“The worst travel booking company I have come across and will never be using again. Firstly I was never given the offer of a refund after my travel was cancelled during pandemic. No response from customer service 18 months after covid. My money was stuck with destination 2 for 18 months and the only way I could get it back was by making another booking. I do so, only to find out my credit note has been deducted £50!! With no explanation!! I then made the booking just to use the balance only to find when I got to the hotel my room was downgraded when I upgraded it. Absolutely a shambles!!!!!!!”

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Posted 3 years ago

Mr Kashim we are sorry to learn of your complaints via this platform since we can trace no contact about either into our normal customer service email account. Any issues on resort should have been notified to us at the time to address. We would mention in general that no refund option is available for hotel only bookings which yours was, and this is why only credit was allowed. However, the credit should have been in full. If you can kindly submit an email we can investigate the issues.

Posted 3 years ago

“Best price and service, I have travelled with Destination 2 earlier this year and my flights were cancelled by Virgin but Destination 2 sorted it all out with no hassle”

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Posted 3 years ago

Thank you for your feedback, we really appreciate it Angela.

Posted 3 years ago

“The website was easy to use and had the information I required. The prices of holidays where very competitive”

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Posted 3 years ago

Thank you for your feedback about our website Diane, we do aim to be very competitive on price.

Posted 3 years ago

“excellent service from Angel can only say positive things. have always booked holidays in past with Llewys but have found great replacement. Will be back to book November 22 hol. only bad thing g I contacted Kelly several times and my calls never replied to. I almost went back to travel bag”

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Posted 3 years ago

Thank you for your feedback we accept all reviews which will enable us to improve and do appreciate your loyalty Jill.

Posted 3 years ago

destination2.co.uk is rated 4.8 based on 4,045 reviews