destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,029 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“So far so good . Samantha was very helpful .”

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Posted 2 years ago

“Very easy to book. Enquiries dealt with quickly.”

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Posted 2 years ago

“Hi I was lucky enough to speak to a lady by the name of Samatha, what a lovely lady she is. She was very patient on the phone and booked our holiday as requested, her knowledge of travel was excellent and answered all my questions. We wanted to book our seats on the flights as soon as possible and organised our payment and release of the tickets via BA so this was possible. We booked the seats we wanted, we were both very happy with the outcome. Destination 2 offered us the best price so win win for us. We will be back again next time we need a holiday. Great company excellent advisor many thanks Peter”

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Posted 2 years ago

“Great service from John .promt anx efficient”

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Posted 2 years ago

“Great site easy to book documents sent over really quick”

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Posted 2 years ago

“Booked again with Destination 2 for the the 4th time, booked with ease and super helpful definitely my go to if I’m l loo for a holiday .”

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Posted 2 years ago

“I had never heard of Destination2 and booked hotel through them. Far too expensive compared to other websites made such a big mistake. No point helping small businesses after all. Didn’t get the best rates or the correct room. Expected 3 people to sleep on one large superior bed. Teenaged kids. Such a mis-sell.”

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Posted 2 years ago

Mr Khan, we can see that you selected the rooms yourself when making the booking online and had presumably researched the property before doing so. Our advisory for these clearly mentions 'Please be aware children sharing room with parents may have to share existing bedding' and it would be for your discretion if you proceed. We do not expect any customers to share unreasonably but the property search is guided by your entering numbers of adult/children plus children ages. The superior bedroom type is of king size and also has an extra bed so does accommodate 3. We obviously do not know if that is suitable for the gender mix of guests so would be reliant upon your making enquiries before booking to be sure it meets more specific personal requirements. However, we can certainly look at any amendment you now wish. Under the circumstances, we do not feel this is missold.

Posted 2 years ago

“Best price options and room varieties for the Holliday we were booking.”

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Posted 2 years ago

“Called Destination2 as had a query ref the booking showing online, spoke to Sean who couldn’t have been more helpful. Sean sorted the query and then assisted in booking our stay in Dubai, great customer service and would highly recommend.”

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Posted 2 years ago

“Very good customer services.”

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Posted 2 years ago

“Booked a hotel in Las Vegas while reading reviews and understood that hotel is actually a crap and pictures are fake. Decided to cancel it within first 10 minutes after booking was done. Receive reply only after few days saying that cancelation fee is 90£. Thank you destination2 for stealing my money.”

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Posted 2 years ago

Dear Mr Vasiljevs, we are surprised to hear this and do trust your comment is based upon fact rather than frustration. TripAdvisor reviews show it as a 4 star rated property with only 1,980 below average reviews out of 14,195. You also chose this yourself and when booking online on our website, ticked to accept the terms and conditions of booking which included cancellation fees. We have not stolen your money, it is committed to a supplier as these terms also advise. Furthermore, as per the booking terms, any description of the property is provided by that supplier. We are sorry if the property no longer meets your personal expectation, but the cancellation fee is beyond our control.

Posted 2 years ago

“Excellent, the representative Emma made sure all our need were catered too.”

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Posted 2 years ago

“I have booked 2 holidays this year with Destination2. The first was in February to the Maldives and then the recent one to Dubai in April. Both times we have arrived at the airport and Destination2 have not had us booked on the flights. We have had to wait right up until the check in closes to get our tickets issued which has been stressful and the last one to Dubai they were going to close the check in but the tickets came through!!! This is unacceptable and has been very stressful. We contacted the company both times, never had an apology nothing! If you want a stress free holiday I would not book with this company.”

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Posted 2 years ago

Mrs Elliott we are sorry to learn that you had such unfortunate experiences, on both occasions we had booked the flights but some administration appears to have been lacking within the supplier process through whom we deal. We do regret the inconvenience caused as a result and are disappointed if formal apology was never given but would like to take this opportunity to offer such.

Posted 2 years ago

“This is the second time I have booked with destination2 went to thailand absolutely fantastic have booked again cannot recommend them highly enough”

destination2.co.uk 5 star review on 19th April 2022

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Posted 2 years ago

“An extremely professional and swift service! Nadine was brilliant - patiently taking note of our requests and finding some great options for us. Absolutely use this service again! Anita”

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Posted 2 years ago

“Destination 2 continually failed to sort out a transfer for me, which resulted in 4 emails and 4 phone calls and more than 2 hours of my time. Danielle fixed it all in 5 minutes. Excellent customer service, thank you so much Danielle.”

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Posted 2 years ago

“Excellent customer service and good communication throughout the booking process This is the 3rd time I’ve booked with Destination 2 and will definitely use again”

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Posted 2 years ago

“Did an online booking, but picked wrong hotel. Rang office and they sorted it in 5 mins . Now going to the correct hotel!!!”

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Posted 2 years ago

“Max was great. Really helpful and stayed past his shift ending to help us book our holiday. Couldn’t ask for more!”

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Posted 2 years ago

“Excellent deal that no one else had, quick, courteous and professional assistance on the phone. I had to call simply to check the deal was real!!!”

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Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,029 reviews