destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,029 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“Very helpful”

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Posted 2 years ago

“Matt was great Helpful and knowledgable”

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Posted 2 years ago

“Good service. Helpful operator. Seems extremely helpful b”

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Posted 2 years ago

“Excellent customer service representative was very informative and helpful. Thank you Finn.”

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Posted 2 years ago

“Fin was very nice and helpful and she help me book my hotel- very happy and please with the service”

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Posted 2 years ago

“The lady was very helpful and provided the information that I needed”

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Posted 2 years ago

“Hi I wish to lodge a complaint for the poor service I received from the taxi company I booked for the transfer from the hotel to the airport. I was originally told that they would pick us up at 6.25 from the hotel. This was also confirmed via the company booking website and a WhatsApp message. This bear in mind is with a flight time of 10.50. However a few hours later I get another WhatsApp message to say the pick time has now changed to 4.50 - which was 6 hours before departure time!!! A totally ridiculous request given the airport is only 40 minutes away!. I phoned the UK office to inform them of my displeasure at the change of pick up time. Why was I subject to the whims and convenience of the taxi company and having to suffer waiting 5 hours at the airport just because it suits the taxi company. I informed the UK office that I will not be ready to be picked up at 4.50 and that I will be making my own way to the airport and more importantly I will be expecting to be compensated for the additional cost of making my own way to the airport. I also informed the call handler to cancel the pick up. Which the call handler said he would inform the taxi company to cancel the pick up. Despite this request I was rudely awaken at 4.50 by the pick up guy to say he is waiting to pick up. I told him to go away as I was making my own way to the airport. As a consequence of the sheer incompetence I am now out of pocket by 740 Turkish lira which is what I had paid for the transfer to the airport. I now need this to be compensated as I did not receive the service I paid for This issue has rather spoilt what was otherwise a very good and relaxing holiday. I have no qualms about the other aspects of the service provided by your company. Could you please look into this and I look forward to a very speedy resolution to this. You may want to refer to the UK office for phone call records of my conversation with them . I now look forward to your response. Kind regards Mr ismail mulla”

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Posted 2 years ago

Mr Mulla we are sorry to hear this but this is not the correct process to report a complaint. Please do approach the relevant team who will look into this with the supplier. We would comment that if you have a shared shuttle, you are required to be picked up in accordance with the local scheduling as this involves collecting other passengers from other locations and the service has to also accommodate their flight times. We regret if this was not appreciated when you chose that service type but it is one that you are unable to make such personal demands of for these reasons.

Posted 2 years ago

“I found some good holiday deals with Destination 2 and customer service is decent.”

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Posted 2 years ago

“just used for the first time. Company are very quick with queries. Booked to go to Las Vegas with Destination2, flying with B A. My holiday with DEST2 is £200 cheaper than booking direct with BA and I get my 5 nights in hotel included. I will definitely book with them again.”

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Posted 2 years ago

“Dealt ith my enquiry very efficiently Had a good manner and felt very confident with my booking from start to finish”

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Posted 2 years ago

“Very helpful and friendly”

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Posted 2 years ago

“fantastic company with fair prices and friendly helpful staff”

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Posted 2 years ago

“Helpful service”

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Posted 2 years ago

“Needed to amend my booking, phoned up, person think his name was Stephen couldn't be more helpful.”

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Posted 2 years ago

“Repeat customer. Very efficient, good service. Listened to request and booked promptly. Definitelymy go to travel agent.”

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Posted 2 years ago

“Great website and has very reasonable prices.”

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Posted 2 years ago

“Happy with the details provided when booking the holiday.”

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Posted 2 years ago

“We found the booking process very easy and the holiday prices competitive.”

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Posted 2 years ago

“Amazing service! Tracy was great”

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Posted 2 years ago

“Fabulous service from Gemma. Timely responds to all emails and throughly reasearched specifics for us and got us a great deal. Very much appreciated.”

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Posted 2 years ago

destination2.co.uk is rated 4.8 based on 4,029 reviews