Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Address: Unit 6 Corporation Yard, 2A Harwich Road, Colchester, Essex
Rating: 4.72

4.7 Rating 872 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Location:

Unit 6 Corporation Yard,
2A Harwich Road,
Colchester
Essex
CO4 3BN

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the pop up waste as described mis leading as it was actually a click clack type when i thought it was a pop up waste meaning when you turn the over flow cover the waste plug pops up. Also the quality of the product was not good I am a professional bathroom installer with over 20 years experience. when I came to screw the front over flow cover to the plastic outlet bit on the back, the brass nut that holds the two pieces together just came out of its retaining holder in the plastic outlet that fits at the back of the bath. On closer inspection I noticed that this is design fault. After much messing about i got the waste to do the job its intended Designer bathrooms need to LOOK at there products more closely.”

Helpful Report

Posted 4 years ago

“Poor service. As others have said before me. After an online chat in which they said they had stock in of a Valve I wanted, I ordered it after they took my money but nothing arrived after the 1-3 day delivery. No explanation was given until I contacted them. I spoke to the helpful girl who was understandably working from home but was told they weren't in stock until next week, so i had to settle with an alternative valve. From this, my only experience with designer bathroom store, I would look elsewhere.”

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Posted 4 years ago

“Have not got a receipt or delivery of my item ordered”

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Posted 4 years ago

“found a missing part in the kit phoned up specially but nothing arrived overall disappointing”

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Posted 4 years ago

“Item delivered without warning , only by luck a neighbour was in . Box was damaged , on unwrapping so was the radiator itself .time was against us as a plumber was on site . Email was sent to address on the paperwork with pictures but no response received ..poor all round .”

Helpful Report

Posted 5 years ago

Good morning Jamie, Thank you for taking the time to leave us a review and please accept my apologies for how your order has been received. All orders are sent there tracking details via email with courier name and tracking number, occasionally this can end up in the junk inbox so can easily be missed. We have not received any emails from you in regards to the damage of your radiator. If you can kindly re-send your email to sales@designerbathroomstore.co.uk and I will personally look into this for you. If you have any further questions please do not hesitate to contact me Kind regards Laura

Posted 5 years ago

“Promised me next day delivery via APC . Took two days and even then I had to collect it my self”

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Posted 5 years ago

“Unfortunately the product arrived in poor condition (damaged) It was left on the door stop by the delivery driver and all the packaging was damaged and the product too. I’ve contacted DBS for an exchange”

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Posted 5 years ago

“Still waiting for delivery”

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Posted 6 years ago

“It could be that you have done all you could? But the fact is you said it had been shipped and delivery date was Friday 31st August. I stayed in to receive it but it did not arrive. Nor did it arrive the next day Saturday 1st September. I have my plumber coming to fit it tomorrow....Monday 3rd September and I really hope it arrives in time???? Debbie”

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Posted 6 years ago

“Ordered a white radiator. Radiator delivered next day, which was good. Box said the radiator was white but when we opened the box to install it was anthracite.”

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Posted 6 years ago

“i am being asked to write a review for a product which has not yet arrived. Where is my towel radiator any ideas . ?”

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Posted 6 years ago

Hello, I do apologise you have not received your item yet as of yet. On looking into your order I can see your review email has reached you a little earlier than it should of done, I do apologise for that they are automatically sent out! Your item is currently out for delivery today with the courier TNT. This will be delivered today before 6pm. Should you require any further information please do not hesitate to contact me on 0844 5046677 or sales@designerbathroomstore.co.uk Kind regards Laura Ribbans

Posted 6 years ago

“Wrong product delivered. Difficult to get phone answered. Advised wrong product would be taken when correct delivered but not known by driver who would not take. Will now have to have available for 3rd time”

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Posted 7 years ago

“Item delivered to a neighbour but not a note put through our door telling us this, also not letting the address of what neighbour”

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Posted 9 years ago

“haven't got it yet. I thought as it's such a small item it would be in the post but it came by carrier whilst we were out and they didn't leave it, saying they needed a signature which seems ridiculous for such a low value item. As a result they will now deliver sometime on Monday forcing us to be in all day potentially as there is no time slot. Not good”

Helpful Report

Posted 9 years ago

Designer Bathroom Store is rated 4.7 based on 872 reviews