Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Address: Unit 6 Corporation Yard, 2A Harwich Road, Colchester, Essex
Rating: 4.72

4.7 Rating 870 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Location:

Unit 6 Corporation Yard,
2A Harwich Road,
Colchester
Essex
CO4 3BN

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

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“I ordered a radiator which was supposed to be instock on Friday 22nd September for delivery on Monday 25th. The bathroom refurb was already underway, so it was required on an urgent level. Monday came and went with no delivery, and try hard as I might on Tuesday no one would answer the phone. I left a message and emailed them to try to find out when the radiator was due for delivery, but as of this time I cannot contact anyone to get an answer. Appalling customer service, I'm now torn between ordering from elsewhere to ensure delivery, but I cannot cancel the order without speaking to someone. I will never use them again, and would advise others to be cautious.”

Helpful Report

Posted 8 years ago

Good Afternoon Susan, We are sorry to hear that you are having problems with your order that you placed on Friday 22/09/2016 and you are not currently happy with the service provided. As per our phone discussion this afternoon, We have investigated this matter and have organised the towel rail to be delivered to you tomorrow. We apologise for the inconvenience caused by this matter and hope we can resolve it quickly and efficiently for you.

Posted 8 years ago

“Thank you for the refundas per your price promise but more importantly, thank you for your exemplary service from start to finish. My thanks to all your staff who were involved.”

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Posted 8 years ago

“It's all a question of timing really. Unable to comment in any constructive way as my order as far as I know has not been despatched yet?”

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Posted 8 years ago

“Great service start to finish. Delivery was prompt and the customer service very helpful.”

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Posted 8 years ago

“Fast efficient service, helpful and knowledgeable customer service, just what I like!”

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Posted 8 years ago

“Excellent customer service and communication. Fast delivery. Highly recommended.”

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Posted 8 years ago

“Fast and reliable. Good price. Very polite when they contact you. My only observation was the delivery slot the driver called about the day before, he was 40 minutes late on the day of delivery. Perhaps provide a 2hr slot in case that way customers can plan around the times better. Would have been rated a 5 otherwise.”

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Posted 8 years ago

“Great experience with their online chat. I was looking at their website for ideas, but the chatline convinced me to buy. Very helpful.”

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Posted 8 years ago

“Excellent delivery and easy online ordering. Next day delivery was brilliant. The towel radiator is perfect.”

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Posted 8 years ago

“Service was excellent with speedy delivery of the ordered thermostatic radiator valves. Would use the Designer Bathroom Store again. Product came highly recommended and looks good but can't comment on it's use as hasn't been installed and used as yet (tricky having multiple review reminders sent when you haven't yet used something).”

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Posted 8 years ago

“Prompt delivery. Item as described.”

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Posted 8 years ago

“First class service first class delivery good price”

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Posted 8 years ago

“We were sent radiator pipe covers which turned out to be chrome pipes. I called Designer Bathrooms and they sent out the part the next day. All of our order was delivered promptly. I knocked off one star because they were very poor at communicating delivery times. My order was delivered in three parts and only one of the delivery firms notified me of delivery. Even then it was on the delivery day so pretty useless. It would have been helpful to have more notice of delivery dates and times. Instead I had to call to find out.”

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Posted 8 years ago

“Fast and reliable, definitely use them again.”

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Posted 8 years ago

“Saved over £100 for a very nice radiator.Brilliant free delivery.”

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Posted 8 years ago

“Excellent customer service, every query answered, extremely speedy delivery - could not ask for more!”

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Posted 8 years ago

“Great price,great service, speedy delivery, fantastic product”

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Posted 8 years ago

“Very happy with the quality of goods and the service. I would highly recommend anyone to purchase your goods.”

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Posted 8 years ago

“Excellent service and advice from Murray. Unfortunate delay in delivery but only 1 day. Only downside was no guarantee or fitting instruction in box.”

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Posted 8 years ago

“Good service but as the bath has not been delivered yet can not give more feedback”

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Posted 8 years ago

Designer Bathroom Store is rated 4.7 based on 870 reviews