Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Address: Unit 6 Corporation Yard, 2A Harwich Road, Colchester, Essex
Rating: 4.72

4.7 Rating 870 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Location:

Unit 6 Corporation Yard,
2A Harwich Road,
Colchester
Essex
CO4 3BN

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know where to start with this review apart from the following: Very happy with the quality of service and quality of products that I received. The transaction was easy, fast and painless. I recommend everyone to buy from this company due to the kindness of the people on the phones and most of all no agro from start to finish. The website was a pleasure to brows throw and all the information I needed was listed on the products. I will like to give a very BIG thank you to all those who work for Designer Bathroom Store for a wonderful and pleasant sale and can’t wait to shop with you again. Thank you all once again”

Helpful Report

Posted 9 years ago

“Excellent service parcel delivered within two working days well packed and protected will use this company again”

Helpful Report

Posted 9 years ago

“Bought 7 Eastgate Eclipse Elliptical radiators. They are very well made. The welding on the tubes is very substantial and so much more sturdier than others we looked at. And so stylish. Really pleased. I also needed to change the order when I realised that the radiators ordered were under size. Murray was really helpful in re-calculating the radiator sizes so that I had the right ones. Thank you.”

Helpful Report

Posted 9 years ago

“Excellent customer service, I placed order on Wednesday and received a call on Friday aplogising for delivery on Monday and not before the weekend. I wasnt expecting the items until at least the following Wednesday! Items are great and the service was even better. Thanks.”

Helpful Report

Posted 9 years ago

“Web site good , delivery prompt, but packing was terrible luckally radiator was ok”

Helpful Report

Posted 9 years ago

“When the product I ordered was out of stock Designer Bathroom Store contacted me immediately to offer an alternative product that was delivered the next day. Great Service and competitive prices”

Helpful Report

Posted 9 years ago

“The radiator supplied was excellent, including the ample packaging. Unfortunately communication and the choice of courier was not so good. I received a dispatch from you on the Tuesday saying delivery in 1-3 days; however, the courier gave no indication which day would arrive, as virtually all couriers now do. I did not know the courier company or tracking number. They delivered on Wednesday when I was at work. I rearranged delivery asking if they could do Thursday afternoon (I was teaching in the morning), but they could not guarantee a time, not even morning or afternoon. Therefore, we agreed Friday. However, when I got in on Thursday evening they had attempted to deliver. I phoned again on Friday morning to rearrange and had to wait in on Monday to finally get the package. On the Monday I had to wait for a phone call before they would attempt to deliver. Again there was no indication of even a vague time. The company were APC Overnight Couriers. Their service was very poor compared to somebody like DPD, who tell you which day it is coming, and then on the day give you a 1 hour time window and let you know which delivery number you are and where the driver currently is (which you can watch "live"). Online reviews of APC indicate they are consistently poor. I appreciate this is the courier problem, but I think you might want to review using them.”

Helpful Report

Posted 9 years ago

“Item I wanted was out of stock but the guy I spoke to recommended a similar item which was ordered and delivery promptly. Would not hesitate to use again or recommend to friends and family”

Helpful Report

Posted 9 years ago

“Quick and easy service”

Helpful Report

Posted 9 years ago

“It was so good to deal with Murray... his prompt attention and detail sold the deal without doubt Chris Jones”

Helpful Report

Posted 9 years ago

“Good Quality Quick service & delivery”

Helpful Report

Posted 9 years ago

“Thanks very much for a quick and easy transaction. Communications and delivery were very good.”

Helpful Report

Posted 9 years ago

“Great product at a great price, delivered quickly!”

Helpful Report

Posted 9 years ago

“Excellent service. The radiators I ordered were out of stock and would not be available for a few weeks, but after discussing the problem Murry sourced an alternative and dispatched immediately meaning no hold up for me.”

Helpful Report

Posted 9 years ago

“Great service with free delivery! Site says that they will text pre-delivery but didn't...however delivery was quick and thought that it was a great service so no quibbles! x”

Helpful Report

Posted 9 years ago

“Corner chrome radiator valve arrived quickly and was well packaged. It seems good quality in feel and appearance but as yet haven't had chance to fit it so cannot comment as to its functionality.”

Helpful Report

Posted 9 years ago

“To complete an en-suite refurbishment, I needed a heated towel rail/radiator that another company had failed to deliver. It was out of stock in lots of other internet sites I tried and I was getting the same story everywhere that it wouldn't be available for a number of weeks. My last try was a phone call to the Designer Bathroom Store. I called them at lunchtime on a Wednesday and although the item wasn't in stock DBS said their distributor may have one and they would call me back in 5/10 mins. DBS phoned back within a few minutes to confirm they could get the item for me, it would be shipped to them that day, received by them on the Thursday and then they would send it to me for receipt on the Friday. They completely delivered on their promise and the radiator arrived as promised on the Friday. The gentleman who helped me on the phone was extremely helpful and very personable. I did have a problem with the website when I tried to order it online, but that was quickly resolved and the order was taken over the telephone. Definitely would use again and definitely would recommend to others.”

Helpful Report

Posted 9 years ago

“Amazing service couldn't fault. Sent email querying an item and they responded straight away. Ordered Bathroom cabinet on the Monday and it came the next day. Well done you guys, would have no hesitation in using you again. Thankyou”

Helpful Report

Posted 10 years ago

“excellent product, good service”

Helpful Report

Posted 10 years ago

“Excellent service”

Helpful Report

Posted 10 years ago

Designer Bathroom Store is rated 4.7 based on 870 reviews