Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,021 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Dermalogica made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dermalogica 5 star review on 23rd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into John Lewis in Nottingham no one available to speak to. I purchased glycol cleanser it’s okay I am 75 years is to strong for me .”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.

Posted 1 year ago

“Disappointed - I had my order in the basket with some freebies for £69 - I ordered because I was getting freebies as well as this is lot for me to pay for moisturiser alone .... but by midnight I couldn't manage to pay for it because I had a computer glitch so altho it was still in my basket the next morning and I phoned Dermalogica, I was hugely disappointed to find that they couldn't assist me and I lost the freebies but still had to await the arrival of the moisturiser - I can buy it a lot cheaper..... I can't find a way of returning it. Otherwise I like the product but not from these people and feel let down.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for taking the time to write this review. We are sorry to see that you had missed out on your free gifts, please reach out to our E-commerce team who would appreciate feedback on your attempted purchase and hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 8 months ago

“Great product”

Helpful Report

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“My experience was online and not in store. Browsing and purchasing online is easy enough. Deliver is free and reasonably fast.”

Helpful Report

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“N/a ordered online”

Helpful Report

Posted 1 year ago

Thank you for your review. If you require any support with your online purchase please contact ecomcustomerservice@dermalogica.com

Posted 1 year ago

“It was too sensitive for me. If i knew i would have gotten the one for sensitive skin. I got it last week and I have used it only twice, any chance i can swap the daily exfoliatiant to the blue one on your site?”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please contact our ECOM department on ecomcustomerservice@dermalogica.com

Posted 1 year ago

“Good, better price than online.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. Please reach out to our E-commerce team who would appreciate feedback on these and to hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 9 months ago

“Great product but aways read ingredients as I’m allergic to lavender and coke out in a full face rash”

Helpful Report

Posted 1 year ago

We are sorry to hear that you react to lavender. All our products have full ingredient listings printed on the packaging and our website. Please consider purchasing your products from a skin therapist, in person, who can ensure that you are not using ingredients that could be incompatible with your skin or allergies.

Posted 1 year ago

“I received my online order quiet quick but the face wash bottle lid was damaged still in using condition but the lid is broken and comes of easily. So far that reason I have given a less rating.”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please contact our ecom customer service team for further assistance on ecomcustomerservice@dermalogica.com

Posted 1 year ago

We are sorry to hear that your product arrived damaged. Please contact our Ecom team who can look into this for you. Email ecomcustomerservice@dermalogica.com or call 08009177147.

Posted 1 year ago

“Didn’t go in store”

Helpful Report

Posted 1 year ago

Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 9 months ago

“Feel they have dropped in customer service. Rewards are not tailored. I get products for teenage skin.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Was expecting one big bottle but came in 2 small ones, a bit disappointed 😔. But overall it’s a good product for my skin”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please email customerservice-consumer@dermalogica.co.uk so that we can assist you further.

Posted 1 year ago

“Online purchase”

Helpful Report

Posted 1 year ago

Posted 9 months ago

“On line purchase. No choice re expensive delivery.”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please email ecomcustomerservice@dermalogica.com where a member of the team would be able to assist you further.

Posted 1 year ago

“OK but it seems unrealistic that, if one has a fairly large number of Loyalty Points, one can opnly claim 1 item per order and also the items offered are not skin compatible.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to feedback, we shall let the E-com team know of your comments.

Posted 2 years ago

“OK but I do think one should be able to use one's Reward points fully by being able to choose more than one product at a time.”

Helpful Report

Posted 2 years ago

Hi , thank you for your email. Please reach out to our E-commerce team who would appreciate feedback on these and to hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 9 months ago

“I bought dynamic skin recovery on line. It was easy to buy. But the bottle was so small I couldn’t believe it. It was £25, and it looked like a normal size bottle on line, but it was tiny.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your reviews. What you seem to have purchased are the travel sizes. The sizes of each product is displayed against each product but we appreciate that this can be overlooked.

Posted 2 years ago

“The pre cleansing balm was better for my skin than the oil, why did you get rid of it? I won't buy the pre cleansing oil again. It made my rosacea worse and I am disappointed with Dermalogica for recommending it in place of the balm. An expensive mistake on my part.”

Helpful Report

Posted 2 years ago

Thank you for your valued feedback, it is important to us. If you purchased your PreCleanse Oil directly from our website, you may be able to return it, please reach out to our E-com team who can assist you further.

Posted 2 years ago

“I love that they gave me plenty of samples!”

Helpful Report

Posted 2 years ago

Hi Zoha, thank you so much for your reply. We are delighted to hear you are happy with our products.

Posted 9 months ago

“Purchase and delivery were prompt, but unfortunately the product does not agree with my skin. The moisture trio has had an adverse effect and has caused my skin to breakout. I’m sure the product is great, but sadly it does not agree with my sensitive skin.”

Helpful Report

Posted 2 years ago

Thank you for your review, we share your disappointment, that the products within Intensive Moisture Trio Kit have failed to live up to your expectations. Please do contact ecomcustomerservice@dermalogica.com or call them on 0800 917 7147 to discuss a resolution. We recommend that you discuss your skin care needs with a professional skin therapist who would be happy to help you find the correct products for your needs, prehaps allowing you to sample before you commit to a purchase. Please visit our official website to find a Dermalogica therapist in your location.

Posted 2 years ago

Dermalogica is rated 4.5 based on 1,021 reviews