Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,021 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t visit a store”

Helpful Report

Posted 1 year ago

Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 9 months ago

“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”

Helpful Report

Posted 1 year ago

Hi Vikki, Thank you for your review. We can see our team reached out to you and processed your return. We would always recommend having a Skin Analysis proformed by a Professional Skin Therapist before making purchases to ensure the products are suitable. This can be done on Live Chat via our website or in person in store. https://www.dermalogica.co.uk/pages/our-dermalogica-stores-uk

Posted 8 months ago

“It was fine.”

Helpful Report

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“super tiny sizes”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please email customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you.

Posted 1 year ago

“Overall good. However, the serum from the Brightness Kit was half way up missing half of the product, I think this isn’t fair and I am still waiting for a reply to my email from customer service. Thank you, Sara”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please email Ecom customer service on ecomcustomerservice@dermalogica.com where a member of the team would be more than happy to assist you. If you have emailed the above email and you are yet to receive a response please allow up to 5-7 working days for a response as there is a high volume of emails at present.

Posted 1 year ago

“I didn't buy in-store. You have already sent me an email asking what I thought of buying my digital gift card.”

Helpful Report

Posted 1 year ago

Hi Janice, thank you for your review.

Posted 9 months ago

“I have not received my products. Order placed on 15/11/23”

Helpful Report

Posted 1 year ago

Thank you for your review. Please email ecomcustomerservice@dermalogica.com where a member of the team would be more than happy to help you.

Posted 1 year ago

“Can’t tell you how this product is as on arrival found the top had become loose and most of it had spilled out into the box!”

Helpful Report

Posted 1 year ago

Thank you for your review. We were disappointed to see the order has arrived to you in this condition, please email ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you.

Posted 1 year ago

“I'm afraid these products weren't for me. The moisturiser actually made my face very sore and red. The cleanser was slightly better but it dried out my skin quite noticeably. Not for me. Will not be buying anything again.”

Helpful Report

Posted 1 year ago

Hi Rita, thank you for your review. We are sorry to hear this product wasn't for you. Please reach out to our professional skin therapists either in person or via live chat directly on our website. they will be able to recommend more suitable products for your skin concerns.

Posted 9 months ago

“Not in store”

Helpful Report

Posted 1 year ago

Posted 9 months ago

“Don’t know as not yet received it! Have sent you email Ordered on 7th. Not happy”

Helpful Report

Posted 1 year ago

Thank you for your review. We were disappointed to read you have not yet received your order please email where a member of the team will be more than happy to assist you further on ecomcustomerservice@dermalogica.com

Posted 1 year ago

“I’ve broken out in spots and become more oily”

Helpful Report

Posted 1 year ago

Hi Kelly, thank you so much for your review. We are sorry to hear you are not completely satisfied with our product. If you need any further assistance, please reach out to one of our professional therapists via our live chat on the Dermalogica website. https://www.dermalogica.co.uk/

Posted 9 months ago

“i have had a reaction to this product confirmed by my doctor and send 2 emails now and no one is responding to my emails really no after sales care and if you do have a reaction you should be able to send your products back as it states within the 30 days .. dermalogica really isnt a cheap product if it doesnt work and give a reaction .”

Helpful Report

Posted 1 year ago

We are sorry to read that your experience has been a negative one. Please send your email to customerservice-consumer@dermalogica.co.uk You may return your product by using the returns portal on the website. If you are after 121 skin care advice, we do have online skin therapists available to discuss any concerns with. We hope this information assists.

Posted 1 year ago

“Unfortunately I had some spots after applying this product for some days. I have sensitive skin so maybe that was the issue.”

Helpful Report

Posted 1 year ago

We are sorry to hear this. Please do check in with a professional skin therapist who can review your skin and offer you advice. Alternatively, you may wish to have an online chat with one of our skin therapists via www.dermalogica.co.uk

Posted 1 year ago

“It caused me to start having rashes on my face . I don’t like it. I literally had to stop using it after 3 days . And my skin is trying to recover now . That’s basically money wasted for me”

Helpful Report

Posted 2 years ago

Thank you for your review. We would like to assist you further please email customerservice-consumer@dermalogica.co.uk.

Posted 2 years ago

“On the page I was buying the voucher o it offered a free gift if I spent over £120 and enter a code. So i went to change the voucher from £100 to £120 but that option wasn't possible so went for the £150 voucher but that wouldn't accept the code so went back to the £100 voucher. Was disappointed to be offered something that I couldn't then claim. Otherwise very quick and efficient and liked the way I could set the date for the voucher to be emailed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that your experience has been a negative one. Please contact ecomcustomerservice @dermalogica.com or call on 08009177147.

Posted 2 years ago

“i Purchased the new firming moisturser and i have been using for well over a week and made no difference to my skin . really was looking forward to using this”

Helpful Report

Posted 2 years ago

Thank you for your review. We were disappointed to read your review and would like to assist you further please contact customer service direct on customerservice-consumer@dermalogica.co.uk.

Posted 2 years ago

“Sadly I am quite disappointed with the product meant to reduce the puffiness in your eyes. Only on week 3 but I have not noticed any improvement in a reduction in the puffiness!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we are sorry that this product has failed to live up to your expecations. We would like to recommend that you visit a professional skin therapist who can assess your eye area and give you additional advice. If the puffiness is due to another factor, for example lymph, then they can recommend some lymph drainage movements to assist. Please see our official website to find your nearest Dermalogica skin therapist.

Posted 2 years ago

“the product was not that good”

Helpful Report

Posted 2 years ago

Thank you for your review, could you please contact customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you.

Posted 2 years ago

“Not impressed if I am honest”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We would love to know more and try to understand why you are not impressed. You may email your feedback to CustomerService-Consumer@dermalogica.co.uk and we shall try to address your concerns directly with you.

Posted 2 years ago

Dermalogica is rated 4.5 based on 1,021 reviews