Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,022 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Dermalogica made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online.”

Helpful Report

Posted 2 years ago

“Love the samples sent together with my purchase. Would have not even think of buying without trying anything new.”

Helpful Report

Posted 2 years ago

“I ordered online”

Helpful Report

Posted 2 years ago

“Super quick delivery”

Helpful Report

Posted 2 years ago

“I find the online shopping website mot always the easiest to use. I have built up a large number of Reward points but cannot seem to find a way of using more than, say, 100 at a time from a seclection of products that are not always suitable for me. Claiming rewards needs to be made easier and give the clustomer the choices. As to the product - it is lovely .. a fine gentle mist that gives a refreshing feel after cleansing and before serum. Can highly recommend this.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. In regards to the reward points, one item can be redeemed using the reward points per order, the offers change each month you can save your points if you would like to use them in future orders they are available for up to twelve months. Your feedback has been passed on to the digital team.

Posted 2 years ago

“good order”

Helpful Report

Posted 2 years ago

“Purchases made online but I usually visit Space NK in my local town for Dermalogica products.”

Helpful Report

Posted 2 years ago

“Friendly team”

Helpful Report

Posted 2 years ago

“Always professional service.”

Helpful Report

Posted 2 years ago

“Quick and easy. Love the samples. Always have good offers”

Helpful Report

Posted 2 years ago

“Great products”

Helpful Report

Posted 2 years ago

“love it, quality products that do exactly what they say on the 'tin'. x”

Helpful Report

Posted 2 years ago

“Ordered online”

Helpful Report

Posted 2 years ago

“Love dermalogica”

Helpful Report

Posted 2 years ago

“Sit lightly on skin doesn't have that sticky feeling like some moisturisers do”

Helpful Report

Posted 2 years ago

“I ordered this kit and when I received it, the glass jar was broken and the liquid had leaked over the rest of the products. I called up to explain what had happened and I was sent another kit, the same issue happened, so I called and explained what happened and was told I’d get a full refund, but all I had to do was email in a picture for the warehouse which is what I did. I have since not heard anything back, I have emailed several times for the attention of Alice and called several time with no answer to any of it. Bad experience.”

Helpful Report

Posted 2 years ago

Thank you for contacting us to offer feedback. This is a very unusual situation but we are pleased to say that your refund was paid in full on 19/08/2022 so should be in your bank shortly.

Posted 2 years ago

“This has help save my skin. My skin is usually normal and non problematic. Recently I’ve had a reaction to actives, have been using this cleanser since and it has helped my skin calm down. Using it alongside ultra calming serum and ultra calming water gel.”

Helpful Report

Posted 2 years ago

“I love this set, I got it as a gift with purchase. All products I already use and purchase repeatedly. Products work so well together, so am delighted to received these small sizes for travel.”

Helpful Report

Posted 2 years ago

“Easy to order and quick delivery and well packaged”

Helpful Report

Posted 2 years ago

“Excellent customer service as always!”

Helpful Report

Posted 2 years ago

Thank you for the great feedback. Customer Service is important to us here at Dermalogica so it's always good to receive a positive endorsement.

Posted 2 years ago

Dermalogica is rated 4.5 based on 1,022 reviews