Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,022 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Dermalogica made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really nice products, very calming on the skin. little too pricey though so I always use the products a little more sparingly than I probably should use”

Helpful Report

Posted 10 months ago

“On time delivery, missing samples”

Helpful Report

Posted 10 months ago

“Quick delivery”

Helpful Report

Posted 10 months ago

“Fast delivery and excellent products…. But missing samples (again)”

Helpful Report

Posted 10 months ago

“I am so happy using Dermalogica. Their website is easy to navigate, there is help in choosing the right product and I always get my delivery on time! I highly recommend dermalogica not just for their amazing products but also for their amazing service.”

Helpful Report

Posted 10 months ago

Thank you for your review. We were so pleased to read about the positive experience you have had using the Dermalogica website.

Posted 10 months ago

“I didn’t visit a store”

Helpful Report

Posted 10 months ago

Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 5 months ago

“Excellent service and delivery”

Helpful Report

Posted 10 months ago

“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”

Helpful Report

Posted 10 months ago

Hi Vikki, Thank you for your review. We can see our team reached out to you and processed your return. We would always recommend having a Skin Analysis proformed by a Professional Skin Therapist before making purchases to ensure the products are suitable. This can be done on Live Chat via our website or in person in store. https://www.dermalogica.co.uk/pages/our-dermalogica-stores-uk

Posted 4 months ago

“Bought this for my 13 yo son, it seems to be working slowly, been using for 1 week so far and there is a marked improvement. Will keep at it and see how it goes”

Helpful Report

Posted 10 months ago

Thank you for your review. We hope that your son's skin continues to improve with the Clear Start range.

Posted 10 months ago

“Very easy to order. Received originally as a sample after ordering another product.”

Helpful Report

Posted 10 months ago

“Fast delivery, came next day”

Helpful Report

Posted 10 months ago

“Sorry I didn't discover this dynamic serum 10 years ago! Skin looks brighter, smoother and in very good condition. Thank you!”

Helpful Report

Posted 10 months ago

“Great products just perfect for my skin”

Helpful Report

Posted 10 months ago

“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details) I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail. That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”

Helpful Report

Posted 10 months ago

Hi there, we are sorry to see your review and hear of the trouble you have been through with your delivery. Please do reach out to our E-commerce Team (ecomcustomerservice@dermalogica.com) who will be happy to do what they can to rectify this issue for you and would appreciate the feedback on what we can do better next time.

Posted 4 months ago

“It was fine.”

Helpful Report

Posted 10 months ago

Thank you for your review.

Posted 10 months ago

“I used the chat facility to check out a cleansing routine and this was very helpful. The product arrived very quickly and I am very pleased with the results as it leaves my skin feeling very soft even though you only use a tiny bit. I will definitely continue to use this product. My only gripe is paying a lot for postage!”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback.

Posted 10 months ago

“I went into John Lewis in Nottingham no one available to speak to. I purchased glycol cleanser it’s okay I am 75 years is to strong for me .”

Helpful Report

Posted 10 months ago

Thank you for your review. We would like to assist you further please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.

Posted 10 months ago

“I love it gives an instant hydration have been using for a long time”

Helpful Report

Posted 10 months ago

“Rapid delivery”

Helpful Report

Posted 10 months ago

“Ordered online”

Helpful Report

Posted 10 months ago

Dermalogica is rated 4.5 based on 1,022 reviews