Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,021 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really nice products, very calming on the skin. little too pricey though so I always use the products a little more sparingly than I probably should use”

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Posted 1 year ago

“On time delivery, missing samples”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“Fast delivery and excellent products…. But missing samples (again)”

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Posted 1 year ago

“I am so happy using Dermalogica. Their website is easy to navigate, there is help in choosing the right product and I always get my delivery on time! I highly recommend dermalogica not just for their amazing products but also for their amazing service.”

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Posted 1 year ago

Thank you for your review. We were so pleased to read about the positive experience you have had using the Dermalogica website.

Posted 1 year ago

“I didn’t visit a store”

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Posted 1 year ago

Hi, we were sorry to see your review, please reach out to our E-commerce team who would appreciate feedback on your purchase and hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 9 months ago

“Excellent service and delivery”

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Posted 1 year ago

“I bought this item along with other Dermalogica products for my 14 year old daughter who suffers from PIE and acne on her face. I have used dermalogica for years and wanted to buy some good products to help her skin ! However this product is so strong it literally made her skin react immediately. I have contacted the customer services team three times via email and haven’t heard a thing. Very disappointed with the customer services service ! When you buy direct you should get some level of aftercare service. !!!”

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Posted 1 year ago

Hi Vikki, Thank you for your review. We can see our team reached out to you and processed your return. We would always recommend having a Skin Analysis proformed by a Professional Skin Therapist before making purchases to ensure the products are suitable. This can be done on Live Chat via our website or in person in store. https://www.dermalogica.co.uk/pages/our-dermalogica-stores-uk

Posted 8 months ago

“Bought this for my 13 yo son, it seems to be working slowly, been using for 1 week so far and there is a marked improvement. Will keep at it and see how it goes”

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Posted 1 year ago

Thank you for your review. We hope that your son's skin continues to improve with the Clear Start range.

Posted 1 year ago

“Very easy to order. Received originally as a sample after ordering another product.”

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Posted 1 year ago

“Fast delivery, came next day”

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Posted 1 year ago

“Sorry I didn't discover this dynamic serum 10 years ago! Skin looks brighter, smoother and in very good condition. Thank you!”

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Posted 1 year ago

“Great products just perfect for my skin”

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Posted 1 year ago

“I’ve placed an online order for a next day delivery unfortunately the package was delivered to a completely different address (even though I put the correct details) I raised the issue with Dermalogica and telling them that I really need my cream , but they couldn’t do anything until they receive a confirmation from Royal Mail. That all happened last Friday today is Wednesday and I’m just getting an email from them they can send the replacement order or a refund, and not even trying to be nice to the loyal customer and maybe offer to send a new package ( while I’m waiting) ; with the same product or anything nice like that like a compliment gift. I’m very disappointed Dermalogica how you treated me. I’ve been in the retail business myself and this is not how you treat your customers.”

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Posted 1 year ago

Hi there, we are sorry to see your review and hear of the trouble you have been through with your delivery. Please do reach out to our E-commerce Team (ecomcustomerservice@dermalogica.com) who will be happy to do what they can to rectify this issue for you and would appreciate the feedback on what we can do better next time.

Posted 8 months ago

“It was fine.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“I used the chat facility to check out a cleansing routine and this was very helpful. The product arrived very quickly and I am very pleased with the results as it leaves my skin feeling very soft even though you only use a tiny bit. I will definitely continue to use this product. My only gripe is paying a lot for postage!”

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Posted 1 year ago

Thank you for your review and feedback.

Posted 1 year ago

“I went into John Lewis in Nottingham no one available to speak to. I purchased glycol cleanser it’s okay I am 75 years is to strong for me .”

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Posted 1 year ago

Thank you for your review. We would like to assist you further please contact ecomcustomerservice@dermalogica.com where a member of the team will be more than happy to assist you further.

Posted 1 year ago

“I love it gives an instant hydration have been using for a long time”

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Posted 1 year ago

“Rapid delivery”

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Posted 1 year ago

“Ordered online”

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Posted 1 year ago

Dermalogica is rated 4.5 based on 1,021 reviews