Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,022 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use this product but the sachets are next to useless. They'd be better in a little bottle so it's easy to pour and, hence, easier to apply.”

Helpful Report

Posted 1 year ago

Thank you for your review and we both appreciate and understand your comments. Our samples are designed to allow customers to test for skin compatibility, unfortunately they will not give the skin an instant change as skin care is accumulative. Please visit a professional Dermalogica skin therapist who may be able to offer trial or travel sizes for you to try for a longer period of time.

Posted 1 year ago

“Ordered online”

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Posted 1 year ago

“Protect and maintenance for skin. Lovely Dermalogical products”

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Posted 1 year ago

“Online shop . Good service”

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Posted 1 year ago

“I did not see any instructions through. I would like to know, do I cleanse before I use this product, so cleanser then exfoliate. Or is it 2 in 1 - a cleanser and exfoliator. Thank you.”

Helpful Report

Posted 1 year ago

Hello. If you are referring to the Daily Microfoliant, this is an exfoliator so we would recommend cleansing the skin and then follow with exfoliation. Hope that helps. You can always ask one of our online skin therapists if you wish to clarify product use. They will be happy to help. You can contact them via our official website www.dermalogica.co.uk

Posted 1 year ago

“Been using for a while now and wouldn't change to anything else.”

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Posted 1 year ago

“Online shopping experience very clear and easy to complete.”

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Posted 1 year ago

Thank you for taking the time to leave a review.

Posted 1 year ago

“Very good product daily Microfoliant”

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Posted 1 year ago

Thank you for your review. Daily Microfoliant remains our Hero Product.

Posted 1 year ago

“Online purchase”

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Posted 1 year ago

“I am very happy”

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Posted 1 year ago

“Happy with the order and everything just a little disappointed that my order contained only daily microfoliant as free samples when I had ordered a large container of daily microfoliant and a small travel size . This does not make sense as I clearly didn't need to sample the daily microfoliant as I had bought a full size version! Samples of different products would have been appreciated.”

Helpful Report

Posted 1 year ago

Thank you for your review we appreciate the time you have taken to share your feedback. This will be fed back to the digital team.

Posted 1 year ago

“Terrible customer service. I never received my order of over £200. I’ve emailed and also called multiple times and nothing. Not impressed”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to support you and look into this further please contact customerservice-consumer@dermalogica.co.uk where a member of the team will start an investigation.

Posted 1 year ago

“It was lovely… great customer service”

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Posted 1 year ago

Thank you for taking the time to leave a review, this is very much appreciated.

Posted 1 year ago

“Bought online”

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Posted 1 year ago

“I have used Dermalogica for over 20 years first time ordering online loved the sight no issues with delivery”

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Posted 1 year ago

Thank you for your review. We are pleased that there were no negative issues with ordering online via our website.

Posted 1 year ago

“Always great products and speedy service”

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Posted 1 year ago

Thank you for your positive feedback.

Posted 1 year ago

“I have been using Oil free Matte for years now but am finding it difficult to get hold of! Had to buy 3 tubes in New Zealand at Christmas as I could not find it in the UK - are you discontinuing it?”

Helpful Report

Posted 1 year ago

Hello. Sorry to hear that you have been having difficulties finding Oil Free Matte spf30. This moisturizer has not been discontinued and is available to purchase via our website www.dermalogica.co.uk

Posted 1 year ago

“There was nothing in the samples!! I have sent an email reporting this but have not had a response!”

Helpful Report

Posted 1 year ago

Thank you for your email. Please email customerservice-consumer@dermalogica.co.uk where we would be more than happy to assist you further.

Posted 1 year ago

“I like it, it cleans very well.”

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Posted 1 year ago

“Quick to post, beautifully packaged, my only feedback would be I am sure I used to get more samples with my purchasing”

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Posted 1 year ago

Dermalogica is rated 4.5 based on 1,022 reviews