Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,023 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery and the items didnt go to the wrong address as previously.”

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Posted 1 year ago

Excellent... so pleased your product arrived safely and to the correct address.

Posted 1 year ago

“I had really bad experience with you. The product came damaged.I tried to call your customer service few times but couldn’t get through.I emailed your customer service with the pictures and haven’t heard anything back. I posted review on trustpilot and got a response asking to forward my complaint with the pictures on different email address.I have sent this email almost a week ago and still haven’t heard anything from you.Is it your new practice now to send damaged products and then ignore your customers? As you can see on my account that I have been your customer for many years and spent a lot money with you. But I won’t tolerate you sending me damaged products and complete ignorance from your customer service”

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Posted 1 year ago

We have received your previous communications, thank you. We understand that a replacement product has been dispatched to you.

Posted 1 year ago

“On line purchase - excellent service.”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is appreciated.

Posted 1 year ago

“I haven’t been into any Dermalogica stores today.”

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Posted 1 year ago

“Not impressed with the moisture trio at all sadly. Few my skins still dry whereas other products helped:/”

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Posted 1 year ago

Thank you for your feedback. We recommend that you visit your nearest Dermalogica skin therapist who will be able to advise you on the best products to treat your current skin concerns. Please go to our official website to find your nearest professional.

Posted 1 year ago

“i Purchased the new firming moisturser and i have been using for well over a week and made no difference to my skin . really was looking forward to using this”

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Posted 1 year ago

Thank you for your review. We were disappointed to read your review and would like to assist you further please contact customer service direct on customerservice-consumer@dermalogica.co.uk.

Posted 1 year ago

“Bought it online, was very impressed with the extra gifts and the purchases arrived on time, undamaged and well packed. Will definitely order via the website again.”

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Posted 1 year ago

Thank you for taking the time to leave your feedback.

Posted 1 year ago

“Bought online. Very easy.”

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Posted 1 year ago

“Sadly I am quite disappointed with the product meant to reduce the puffiness in your eyes. Only on week 3 but I have not noticed any improvement in a reduction in the puffiness!!”

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Posted 1 year ago

Thank you for your feedback, we are sorry that this product has failed to live up to your expecations. We would like to recommend that you visit a professional skin therapist who can assess your eye area and give you additional advice. If the puffiness is due to another factor, for example lymph, then they can recommend some lymph drainage movements to assist. Please see our official website to find your nearest Dermalogica skin therapist.

Posted 1 year ago

“Love dermalogica always”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“I was thrilled to see this product in a major store.I knew what I wanted but the service was excellent anyway and the free samples a small treat.”

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Posted 1 year ago

Thank you for your feedback, this is great to hear.

Posted 1 year ago

“I didn’t buy in store”

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Posted 1 year ago

“Great, would recommend!”

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Posted 1 year ago

Thank you for sharing your feedback.

Posted 1 year ago

“Great, would recommend!”

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Posted 1 year ago

“Experience was good”

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Posted 1 year ago

“I always buy my items online”

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Posted 1 year ago

Thank you for your review. It's great to hear that you purchase your items via our online store. Not only can you purchase your products there but did you know that you can also receive skin care advice via online consultations with one of our professional skin therapists.

Posted 1 year ago

“Excellent service, delivered following day, kept up to date all the time.”

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Posted 1 year ago

Thank you for the postivie feedback.

Posted 1 year ago

“Received headband as gift”

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Posted 1 year ago

“It was very good”

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Posted 1 year ago

“the product was not that good”

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Posted 1 year ago

Thank you for your review, could you please contact customerservice-consumer@dermalogica.co.uk where a member of the team would be more than happy to assist you.

Posted 1 year ago

Dermalogica is rated 4.5 based on 1,023 reviews