Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,022 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It caused me to start having rashes on my face . I don’t like it. I literally had to stop using it after 3 days . And my skin is trying to recover now . That’s basically money wasted for me”

Helpful Report

Posted 1 year ago

Thank you for your review. We would like to assist you further please email customerservice-consumer@dermalogica.co.uk.

Posted 1 year ago

“OK but it seems unrealistic that, if one has a fairly large number of Loyalty Points, one can opnly claim 1 item per order and also the items offered are not skin compatible.”

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Posted 1 year ago

Thank you for taking the time to feedback, we shall let the E-com team know of your comments.

Posted 1 year ago

“Absolutely love this product.”

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Posted 1 year ago

“Ordered on line”

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Posted 1 year ago

“I did not receive my kit in my parcel. I have contacted customer service on many occasions and they have not responded. It has been over a week I am extremely disappointed in the service. I Will not be purchasing from here again as they have taken taken my money and not given my product or responded to my emails to give me refund”

Helpful Report

Posted 1 year ago

We are sorry to hear about this, it is most unusal not to get any response and we apologise for your negative experience. Please do try once again via ecustomerservice@dermalogica.com although the automated reply does advise that emails will be responded within 5 working days, this is often much quicker. Alternatively, call them on 0800 917 7147. Please quote your order number when calling or emailing. We shall advise them of your experience and they can prehaps check your order enquiry against your email address supplied.

Posted 1 year ago

“Always have such a pleasant experience in dermalogica store. My local is within a Harvey Nichols store. I always receive the best customer service without the team being pushy.”

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Posted 1 year ago

“It was easy to find and buy online the products I wanted.”

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Posted 1 year ago

Thank you for taking the time to let us know how straightforward ordering online has been.

Posted 1 year ago

“I usually order online. Very fast shipping”

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Posted 1 year ago

Thank you for taking the time to review our services. It is good to hear that your experience was a quick one.

Posted 1 year ago

“Shopping online is so easy. You can get all of the information you need on the site. Delivery is very fast which is great too.”

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Posted 1 year ago

Thank you for taking the time to review our company. We are so pleased to read that you have found the online service to be outstanding.

Posted 1 year ago

“Used it for many years and love it. The only moisturiser that I will ever use.”

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Posted 1 year ago

“I’m happy come everything very well , don’t take to longer when I order . I like this cream I use for a couple years, and I’m feeling my skin good .”

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Posted 1 year ago

“Great service. Products arrived v quickly.”

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Posted 1 year ago

“Easy to use recommend by my beautician”

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Posted 1 year ago

Thank you for taking the time to review Dermalogica. Our Professional Skin Therapists are the very best consultants and will always guide their customres through their Dermalogica journey.

Posted 1 year ago

“Hi, I was looking forward to use this product couple of time before flying out next week but unfortunately. So can’t rate the product right now. Sadly I haven’t received my order since last week with tracking number YJ258908625GB.”

Helpful Report

Posted 1 year ago

Thank you for your review. We understand that a member of the customer service team has been in contact with you regarding this matter.

Posted 1 year ago

“Did not order in a store but online.....saying that I did not actually complete this purchase but somehow it went through but contact with customer services, as always, is completely rubbish .... I tried to put the offer code in gushy or something like that, can't quite remember what it was but it was not accepted.. tried to contact customer services yet again, before I purchased as I wanted the offer, but for some unexplained reason the order went straight through without me checking out.. but they do have all my credit card details... no idea how it happened and attempted to contact customer service to no avail yet again.. this really pees me off about this company... always have problems.. had double orders and charges in the past etc... their free gifts don't always cone through.... I think I will purchase from their subretaillers as they are way cheaper and provide a great customer services too. The only reason I was attempting to order was for a specific gift... which, as I say, the code didn't work and was attempting to contact customer services about this but yet the order went through without me actually checking out.. and all I got back from customer services was an answer of was the order was already processed but if I didn't want it to send it back.. more cost to me.. but no explanation of why the order went through without me checking out, nor anything about the voucher code not being accepted.. Absolutely ridiculous when you are spending well over £100”

Helpful Report

Posted 1 year ago

We are sorry to hear about your negative experience when purchasing your products from our official website. To raise a complaint about your experiences please contact the E-com Team via ecustomerservice@dermalogica.com quoting your order numbers and this matter can then be addressed.

Posted 1 year ago

“On the page I was buying the voucher o it offered a free gift if I spent over £120 and enter a code. So i went to change the voucher from £100 to £120 but that option wasn't possible so went for the £150 voucher but that wouldn't accept the code so went back to the £100 voucher. Was disappointed to be offered something that I couldn't then claim. Otherwise very quick and efficient and liked the way I could set the date for the voucher to be emailed.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your experience has been a negative one. Please contact ecomcustomerservice @dermalogica.com or call on 08009177147.

Posted 1 year ago

“Ordered this on line which was quick and easy”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“I was disappointed to see that even though my order (£139) stared it was free delivery, I was charged for delivery.”

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Posted 1 year ago

If you are signed up to the Rewards Programme then delivery will be free. If you are a member of this programme and have still been charged delivery, please contact our the E-com Team who can assist you. They may be reached via ecomcustomerservice@dermalogica.com or 08009177147

Posted 1 year ago

“Love Dermalogica”

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Posted 1 year ago

Thank you .

Posted 1 year ago

“Very easy website great to use and quick delivery”

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Posted 1 year ago

Thank you for taking the time to leave such a positive review about Dermalogica.

Posted 1 year ago

Dermalogica is rated 4.5 based on 1,022 reviews