Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,022 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items I ordered online never arrived. Royal Mail retuned them to Dermalogica, who then shipped them by DPD who then stated they couldn't deliver the items. This was for my wife as Christmas present. I then just received a email saying my order had been refunded, no explanation, no apology, basically rubbish service, I will never buy any goods from Dermalogica again. John Spencer.”

Helpful Report

Posted 2 years ago

We were disappointed to read your review and would like to assist you further please email customer service on ukcustomerservice-consumer@dermalogica.com where we would be more than happy to assist you further.

Posted 2 years ago

“Fantastic, can’t complain 👍🏻”

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Posted 2 years ago

“Horrible the delivery”

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Posted 2 years ago

“Fabulous quick delivery - THANKYOU.”

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Posted 2 years ago

“I purchased those products online. Never been to the stores. The 5 stars rate is for online purchase.”

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Posted 2 years ago

“Product kit arrived but no voucher - emailed twice no reply. Called and voucher sent but will arrive after Christmas and was a gift. I ordered over 9 days before Christmas. Poor”

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Posted 2 years ago

“Product brilliant unfortunately delivery company hopeless, why and earth they wanted signed delivery for face cream and would not even leave it in a safe place is ludicrous, new I will order from Amazon slightly more expensive but will save me messing around having to have it re delivered”

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Posted 2 years ago

“Love the products .”

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Posted 2 years ago

“If I could vote 0 stars I would. I ordered a £50 gift card over a week ago and haven’t received it yet. I’ve emailed twice, tried calling but no answer after being on hold for 40 minutes! Left a message. Still no gift card. And now I get asked to review my £15 gift card which 1) and haven’t yet received, and 2) it was a £50 gift card!!! Awful experience!!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear about your negative experience. The Gift Card would have been sent to the email address you provided. We have arranged for this to be sent again but please check your Spam, Junk or Promotional inbox. If this still doesn't arrive with you please contact the E-Com team on 08009177147.

Posted 2 years ago

“It’s ok, wish I had bought just the small one first to try as really quite greasy! Think I prefer active moist.”

Helpful Report

Posted 2 years ago

We are disappointed to read that the Dermalogica products have failed to live up to your expectations. With regards to the moisturiser being too greasy, Intensive Moisture Balance is for an oil dry skin type. Active Moist is for an oily skin type. We recommend that you visit a professional skin therapist who can assess your skin and offer recommendations based upon a consultation and Face Mapping.

Posted 2 years ago

“Easy and straightforward shopping”

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Posted 2 years ago

“Very good service all the time. What’s so great is that the product works”

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Posted 2 years ago

“I ordered this product online”

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Posted 2 years ago

“Bought products online. Great website to use.”

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Posted 2 years ago

“My cosmetologist recommended me to use glycolic cleanser together with daily microfoliant powder to get rid of backne. It worked! But need to use it continuously”

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Posted 2 years ago

An excellent combination but be aware of causing sensitivity or sensitized skin with this combination.

Posted 2 years ago

“I have spent over hundred pounds on face creams and had a reaction. My face is red and peeling so not sure which cream has caused it. I have been using Dermalogica for over a year and have always been happy.”

Helpful Report

Posted 2 years ago

Thank you for taking the time leave a review. We are sorry to learn that having used Dermalogica for several years, on this occasion your skin appears to have reacted negatively to an unidentified moisturizer. In order for us to offer further assistance, please could you email us customerservice-consumer@dermalogica.co.uk. If you wish to return your products you will need to do this via the returns portal.

Posted 2 years ago

“Good for sensitive skin”

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Posted 2 years ago

“I'm hoping my daughter-in-law will enjoy this as part of her Christmas present.”

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Posted 2 years ago

“Still haven’t received it so can’t really comment! Despite emailing your team twice still nothing. Just want my refund!”

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Posted 2 years ago

We are sorry to hear that you still have not received your item. As requested, a refund has been made back to your payment card. Please allow a 3 - 5 working days for this to reflect in your account.