Dermacare Reviews

Name: Dermacare
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,886 Reviews

96 %

of reviewers recommend Dermacare

4.8

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again excellent service and products”

Helpful Report

Posted 7 months ago

Hi Juliette Thank you for being a regular customer since 2011 and for taking the time to let us know we are still providing you with an excellent service and products many years later. Your continued custom is much appreciated. Kind regards Julie Customer Service Manager

Posted 6 months ago

“i've used the booster spray befote many years ago and it's great as i suffer with rosacea flushing and hot flashes from menopause. takes the redness off within seconds. great product to have for redness”

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Posted 7 months ago

“Always a fast and reliable service! Super impressive.”

Helpful Report

Posted 7 months ago

Hi Thank you for taking the time to write a review for us. Great to hear you are happy with the service we provide. We look forward to continuing this service with future orders to you. I will pass your kind comments on to the team. Kind regards Julie Customer Service Manager

Posted 7 months ago

“I haven’t had it long enough to tell what the product is like, but, the cream seems very good for the face/skin and the shampoo lathers ok whereas a lot of other types of product doesn’t lather at all, so I’m hoping it’s going to work for me, I rather think stress plays a big part in all these types of problems.”

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Posted 7 months ago

“Dermacare have some very good products and the beauty therapist is always on hand to answer any questions or discuss which products would suit you best. Delivery is quick and efficient.”

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Posted 7 months ago

“Great service. My order arrived the next day. Highly recommend.”

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Posted 7 months ago

“Always great service and a good choice of products for my sensitve skin. I've been using Dermacare Direct for over a decade now and will continue to do so.”

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Posted 7 months ago

“Not yet arrived. Royal mail has not delivered. Said I was not in when I was and fail to leave it in the designated area. I am contacting Royal mail.”

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Posted 7 months ago

“Really happy with the products I ordered. I was looking for a UK equivalent to a growth factor spf cream from the US and wasnt having much luck! But i found a fantastic spf gel and a growth factor serum at dermacare, and so far im really happy with both of them! Will be ordering again!”

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Posted 7 months ago

“Spoke with Andrea for help in choosing a moisturiser. Ordered it with customer service and received it next day. Amazing service.”

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Posted 7 months ago

“Great selection of products. Easy ordering. Arrived on time. Happy Customer!”

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Posted 7 months ago

“Very fast delivery and authentic product. Thanks..will definitely purchase again.”

Helpful Report

Posted 7 months ago

Hi Ghaida Thank you for your review. Glad your first experience ordering from us was a positive one. We are a registered stockist for all the brands we sell so you can be sure of receiving genuine products. We look forward to receiving further purchases from you in the future and providing the same service to you. Kind regards Julie Customer Service Manager

Posted 7 months ago

“So helpful when I needed advice in finding the right products. Thank you.”

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Posted 7 months ago

Hi Thank you for taking the time to write a review for us. It is always better to talk to a human being when wanting advice. That's what our Skin Care Adviser Andrea is here for to help our lovely customers should they need help in choosing products. I will pass your kind comments on to her. Kind regards Julie Customer Service Manager

Posted 7 months ago

“I ordered the pricey dark spot remover. Though they are a bit lighter after one bottle's usage, they are still noticable. Sadly.”

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Posted 7 months ago

“Good service and Sebclair is very effective”

Helpful Report

Posted 7 months ago

Hi Tim Thank you for your positive comments. Glad the Sebclair is working well for you. It is an amazing product for Seborrheic Dermatitis with such great results for sufferers. Kind regards Julie Customer Service Manager

Posted 7 months ago

“Excellent service all round. Had a problem with a gadget I purchased, Dermacare were absolutely fabulous at sorting the issue out!”

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Posted 7 months ago

Hi Sue Thank you for your positive review. There is nothing more frustrating when a gadget goes wrong. Glad we were able to help! Kind regards Julie Customer Service Manager

Posted 7 months ago

“Easy to navigate website, good price and quick delivery. What’s not to like. Thank you.”

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Posted 7 months ago

Hi Suzanne Thank you for taking the time to review us. Glad to hear you are pleased with the service we provide to our customers. I will pass your kind words on to the team. Kind regards Julie Customer Service Manager

Posted 7 months ago

“Always have the brand i use .Was giving a discount very pleased.Came the next day of ordering.”

Helpful Report

Posted 7 months ago

Hi Jane Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 7 months ago

“Ordered on free delivery and turned up next day.. exactly the right product”

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Posted 7 months ago

Hi William Thank you for your positive company review. Great to hear our fast shipping and delivery by Royal Mail are greatly received. Enjoy your products. Kind regards Julie Customer Service Manager

Posted 7 months ago

“I have used Dermacare on 2 occasions and found their range of products excellent. The delivery was very quick which I appreciated as I had run out of projects! Will use again.”

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Posted 7 months ago

Hi Lindsey Thank you for taking the time to review us. Glad you are happy with our product range and fast shipping. I will pass your kind words on to our team. Kind regards Julie Customer Service Manager

Posted 7 months ago

Dermacare is rated 4.8 based on 1,886 reviews