Dermacare Direct Reviews

Name: Dermacare Direct
Address: Stoughton Grange, Gartree Road, Oadby, Stoughton Grange, Gartree Road, Oadby, Leicestershire
Rating: 4.80

4.8 Rating 1,893 Reviews

96 %

of reviewers recommend Dermacare Direct

4.8

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare Direct:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare Direct 5 star review on 19th November 2023

Anonymous // 01/01/2019

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“Great service, my order arrived very quickly :-)”

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Posted 6 months ago

Hi Thank you for taking the time to write a review for us. Glad to hear that you are happy with the service we provide. I will pass your comments onto the team. Kind regards Julie Customer Service Manager

Posted 6 months ago

“Honestly the best online store for a massive range of products - all very competitively priced! Delivery is fast and effiicient - I love it and would 100% recommend.”

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Posted 6 months ago

Hi Karen Thank you for your company review. Always lovely to hear from our regular customers that we are doing everything right! Kind regards Julie Customer Service Manager

Posted 6 months ago

“Good range of products. I loved the bonus of being able to choose a free sample rather than being given something I would never use.”

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Posted 6 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the free sample service we provide with our brands. Kind regards, Julie (Customer Services Manager)

Posted 6 months ago

“Great customer service, so helpful when I wanted some advice.”

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Posted 6 months ago

Hi Thank you for your kind review. Andrea is available to our customers to help with advice on buying products to suit. There are not many companies now where you can actually speak to a person and not a robot! Kind regards Julie Customer Service Manager

Posted 6 months ago

“Happy with the service.”

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Posted 6 months ago

Hi Thank you for your review. Glad you are happy with the service we provide. I will pass your kind comment onto our team. Kind regards Julie Customer Service Manager

Posted 6 months ago

“I was recommended Dermacare Direct recently, and made an order. It arrived quickly as stated within 2 days.”

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Posted 6 months ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our customers. This helps us maintain and improve our services. Glad you are happy with the shipping time and service you received from us. I will pass your kind comments on to our team. Kind regards Julie Customer Service Manager

Posted 6 months ago

“So many shampoos for itch flaky scalp I couldn't decide which to choose. Used the helpful tool on the website but still couldn't decide. Phoned Andrea for help and she was able to advise the best one for me and my budget. Great customer service.”

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Posted 6 months ago

“I'm a regular customer of Dermacare. I wouldn't shop anywhere else!”

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Posted 6 months ago

“Great range of products. Easy ordering online. Order came quickly. Perfect. Thank you!”

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Posted 6 months ago

“Easy to use website and good choice of products.”

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Posted 6 months ago

“Product was received a couple of days after ordering. Great range of brands and products. Dermacare Direct are one of my ‘go to’ trusted websites for skincare. Would have been 5* but I did have a couple of setbacks with address recognition whilst on the website this time.”

Helpful Report

Posted 6 months ago

Hi Thank you for taking the time to review us. Glad we are your 'go to' company for your skincare requirements. We are registered stockists for all the brands we sell so you can be sure of receiving the genuine products. Sorry to hear you encountered issues when ordering this time. I will get the IT team to take a look. Have a good evening! Kind regards Julie Customer Service Manager

Posted 6 months ago

“Always efficient”

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Posted 6 months ago

Hi Ginny Thank you for your lovely review. It is always great to hear from our returning customers that we are doing things right. Have a good evening. Kind regards Julie Customer Service Manager

Posted 6 months ago

“Product came extremely fast. Amazing customer service. 100% authentic products.”

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Posted 7 months ago

“very quick delivery , produce very good. it does what it says”

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Posted 7 months ago

Hi Thank you for your company review. It is always good to hear from our customers that they are happy with the service & products we supply. Kind regards Julie Customer Service Manager

Posted 7 months ago

“Quick delivery and excellent communication. Order as described, thankyou!”

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Posted 7 months ago

Hi Francesca Thank you for your kind company review. It is always great to hear from our customers on their buying experience with us. We are glad you are happy with our service provided. I will pass your lovely comments onto the team. Take care & have a good evening! Kind regards Julie Customer Service Manager

Posted 7 months ago

“I lost my provider when SK:N closed down but loved the brand. So went online to see if I could purchase elsewhere. You didn’t disappoint. Ordered safely and within 2 days my items arrived ! Couldn’t be more pleased with the service I received.”

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Posted 7 months ago

Hi Gillian Thank you for taking the time to write this review. We are so pleased that you have come to us and been happy with the service we have provided you with. We look forward to continuing to supply you with your much loved brand. Take care and enjoy your afternoon! Kind regards Julie Customer Service Manager

Posted 7 months ago

“All was correct, thanks”

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Posted 7 months ago

“The product has already improved my ingrown hairs so much, so easy and quick to use and has such a noticable positive effect. Now a staple of mine.”

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Posted 7 months ago

“Tried for a couple of days to contact by phone, so disappointed could not get an answer. Managed the online order. Goods arrived on time.”

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Posted 7 months ago

Hi Felicity Thank you for your review. Sorry we were not able to take your call. We are only open Monday - Friday. If we are out of the office or on the phone we have an answer machine service. Glad you placed your order ok through the website and your products were received on time. Thank you for your order. Kind regards Julie Customer Service Manager

Posted 7 months ago

“Very pleased with product. Bought because I tried a sample from salon.”

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Posted 7 months ago

Dermacare Direct is rated 4.8 based on 1,893 reviews