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Dermacare Reviews

4.8 Rating 1,888 Reviews
96 %
of reviewers recommend Dermacare
4.8
Based on 1,888 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Dermacare Reviews

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Anonymous
Anonymous  // 01/01/2019
Dermacare Direct are a marvellous company. Their advice on skincare is second to none and their efficiency with orders is excellent. A joy to deal with. Well Done Dermacare Direct
Helpful Report
Posted 4 years ago
I'm really upset. I ordered this product and when I tracked it they said delivered on April 29th. I absolutely didn't receive any product. I joined the delivery office here in France they just took my number and said they'll call me. My delivery address was correct and all the information I gave.
Helpful Report
Posted 4 years ago
Hi, Sorry to hear this. We will open an investigation with Royal Mail and get back to you shortly. Kind regards Dermacare Direct
Posted 4 years ago
Always very friendly and helpful and delivery is prompt.
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Posted 4 years ago
Thank you for taking the time to post a review about us. We hope we can be of service again soon.
Posted 4 years ago
Great company, fast delivery thanks
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Posted 4 years ago
Thank you for taking the time to post a review. We hope we can be of service again soon.
Posted 4 years ago
My second purchase of neostrata foaming face wash which I love. Easy to order on their website. Top brands. Brilliant communication via email. Such a quick delivery, it arrived by Royal Mail 2 days later. I recommend this company with no hesitation.
Helpful Report
Posted 4 years ago
I got good results from my first one. Therefore, I ordered the next one. I even wrote a review earlier. However, I have been waiting for the second for weeks and the product was unexpectedly delayed and then, it has been returned due to my absence on the day of delivery. I had no proper tracking information to get to know the day of delivery or the delivery person did not contact me either. I'm really disappointed with this. I am now having a very hard time to get it back and hoping an efficient redelivery. Its been nearly a month since the day I ordered the item now. I even wrote to DermacareDirect for several times regarding this matter. They tell that the item has not been returned to them yet to arrange a redelivery or a refund. Its more like they test my patience. I hope that I can get my purchase back soon. This is truly disappointing. You should have a proper delivery procedure as Ebay and Amazon have got for international orders. Thank you
Helpful Report
Posted 4 years ago
Hi Vishna We have been in constant contact with you and reshipped your order for which you have informed us it has arrived. Enjoy your product! Kind regards Dermacare
Posted 4 years ago
Very fast and has the best dermatologists recommended products! I am in love!
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Posted 4 years ago
Great products! Very fast delivery to Russia. Highly recommend!!
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Posted 4 years ago
Great company to buy products. All products arrive in perfect condition and very efficient delivery.
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Posted 5 years ago
Excellent customer service and the products arrive really quickly. Website great for lots of information. Would highly recommend dermacare direct and Jan Marini products.
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Posted 5 years ago
Very helpful and responsive customer service, wide range of products, super fast shipping.
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Posted 5 years ago
Delivery time to Finland was a little longer than to be expected due to a human error on the seller's behalf. Good communication from customer service (via e-mail) and the issue was solved promtly. The product arrived well packed and lived up to my expectations. All in all I'm very pleased! Thank you!
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Posted 5 years ago
Fast shipping. Great service!
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Posted 5 years ago
Very good website and you can talk to a consultant if you’re not sure what to buy.
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Posted 5 years ago
Excellent products, safe packaging and good delivery times.
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Posted 5 years ago
Excellent service, very fast delivery, products perfect as usual
Helpful Report
Posted 5 years ago
My order never arrived and I ordered it about 15 days ago. I tried to contact several times the customer service but I have no satisfying answer.
Helpful Report
Posted 5 years ago
Hi Thank you for your review. Your order was dispatched quickly on the day of ordering. After an investigation with the courier in your country they could not determine where your parcel was and declared it lost in transit. Our apologies for this. A refund was issued. Kind regards Dermacare
Posted 5 years ago
Nice product, as advertised, delivered quickly
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Posted 5 years ago
I buy my Jan Marini products from Dermacare whose prices are very competitive and they arrive very quickly. I also like the fact that there is someone there who you can speak to about any concerns you might have or questions answered. I have also expanded my skin products to other brands to try them out. A very nice company to deal with.
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Posted 5 years ago
Very efficient I received my items within a few days even though I was in Ireland.
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Posted 5 years ago
Dermacare is rated 4.8 based on 1,888 reviews