Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been looking for new sofas for three or four years and had virtually made up our minds to buy from Multiyork. However, as we were intent on moving house we delayed our purchase until we found suitable new premises. When we went back to Multiyork we were put off by the lack of clarity around their offers and prices. We went to an independent furnisher of high repute based in our village but discovered he was trying to sell an inferior fabric at an inflated price - possibly because he thought he'd got us (so to speak) because we were in the village. He would have been a thousand pounds more for a much less durable fabric and was not so flexible over size and style.Then, through the internet, we found Delcore. It meant a thirty mile trip to Stamford but from the minute we entered the store something clicked. Impressive furniture, relaxed atmosphere, helpful staff and a great choice of fabrics. The furniture was delivered on time and, quite frankly, is stunning. It is very well made, beautifully crafted and exudes quality. Furthermore and most important - it's very comfortable. If there is just a hint of criticism it is that the base of the sofas - the bit behind and beneath the cushions - is made from different fabric of a plain utility type however, as this cannot be seen, it is a minor point though it was unexpected as our previous sofa and arm chair was completely covered in the chosen fabric. This is but a minor detail and may have been something we missed when viewing the displayed items in store or when discussing the purchase with the staff. That apart, the furniture is perfect. We don't buy furniture often but we would definitely return to Delcore (in fact we have a couple of additional items on order) and wholeheartedly recommend Delcore when the opportunity arises. Well done and thank you very much.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Barnes .. .. and thank you very much for this most glowing review of all reviews and your fabulous award of 5*. After reading your review about your upholstered furniture journey all I can say really is .. .. .. "their loss is Delcor's gain". I thank you most sincerely for your extremely positive feedback complimenting the relaxed atmosphere in the showroom, the level of customer service offered by my knowledgeable staff and not forgetting the finished quality and comfort of your recently delivered upholstered sofas, one of which I notice was modified to your personal requirements. I also appreciate your valuable feedback and opinion on the standard method of upholstering the base of the sofas which is something I have taken on board and will most certainly be considering. I am most reassured to hear you have no reservations whatsoever in recommending Delcor based on your own experience with us and for this I reiterate my most sincere thanks to you. Kindest regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Audrey and Colin, at the Delcor showroom Chelsea, provided excellent service. They are both knowledgeable of the products, patient and very pleasant to deal with and made the purchase of our sofa, a pleasure. Not only was the customer service to a very high standard, including the delivery, the product is excellent. This far exceeds the promises of some of their competition and we recommend that you exercise extreme caution if buying from an alternative vendor, as their products are often not what they seem... However, our Delcor sofa is British manufacturing at its very best. This is a beautifully crafted and brilliantly made example of true craftsmanship and looks beautiful in our home. The guarantee is also incredible and again, unlike their competition, Delcor has the pedigree to offer such. We are very grateful and would heartily recommend Delcor.”

Helpful Report

Posted 8 years ago

Dear Mr Thomas Wow .. .. That surely is a 5* review and more. To say I am delighted with your feedback is an understatement. I am absolutely thrilled you have left such comments and it is most reassuring to learn that both Audrey and Colin provided you with such a high level of customer service throughout. I take great pride in each and every member of my Sales Teams in each showroom and appreciate their level of dedication to ensure each and every customer who walk through our doors receive the very best attention they can offer. We are as you say British crafted and take great pride in this fact. We are so confident in our product we are able to offer a 50 year guarantee on our Made to Order frames. I am so delighted to hear your Delcor upholstered furniture looks beautiful in your home and again, I thank you for this most amazing review, I am so grateful to you. Should you have any further requirements at all please do not hesitate to come back to us. Kindest regards Rick Petini Managing Director Delcor Limited.

Posted 8 years ago

“Very helpful staff in the Stamford store. Not pushy. Satisfied with our sofa which is exactly as we had been promised.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Naish Thank you so much for your very kind review rewarding 5* and complimenting my staff as well as the quality of your recently delivered Delcor upholstered sofas. I am not an advocate of the 'hard pushy sell' and would rather Customers felt relaxed in the showrooms and totally at ease whilst making those all important choices of furniture model, fabrics, colours and cushion interiors. I am sure Kathleen and Cath will be delighted to hear you were happy with the level of service you experienced during your time in the showroom with them. I am pleased we have fulfilled your order as promised and should you have any further requirements at all, please do not hesitate to come back to us. Thank you again kind regards

Posted 8 years ago

“Having purchased sofa's many times when you had your store in Bristol for myself and for my son's the obvious place go to when I moved was to your store in London and once more l am delighted. Olwen Pritchard”

Helpful Report

Posted 8 years ago

Dear Mr Pritchard Thank you for taking time to complete the review following delivery of your furniture and I very much appreciate you awarding 5*.. It is always most rewarding when Customers come back to us time and time again and introduce family members and friends to Delcor furniture along the way. I am absolutely thrilled you are again delighted with your most recent Delcor purchase of an Extra Large sofa and two chairs with modifications to suit your personal requirements. I trust you will enjoy many more years of comfort with your latest addition of Delcor upholstered furniture and should you have any further requirements, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited.

Posted 8 years ago

“The experience was made special by the time & effort Julie gave to us to ensure we got exactly what we wanted, delivered on time and superb Quality Thank you Julie Stan & Averil Oakey”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Oakey Thank you so much for your kind review and your award of 5*. Julie will be thrilled to learn you have mentioned her personally in your review and that you have expressed your appreciation of the service and knowledge shown by her whilst selecting your furniture and upholstery covering. Not an easy task at the best of times made that much easier with Julie's enthusiasm and experience with fabrics and design. I myself am thrilled to learn yet again we have managed to deliver as promised and that your furniture is of the quality expected. Should you have any further requirements in the future, please do not hesitate to come back to us, I am sure Julie will be only too pleased to see you and assist further. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Second purchase from Delcor. We are delighted with our first purchase and are now delighted with our second.”

Helpful Report

Posted 8 years ago

Dear Ms Smith Thank you so very much firstly for coming back to us for yet another Delcor purchase and secondly for very kindly awarding us 5* on your review following delivery of your upholstered furniture. I am thrilled to learn you are as pleased with your second purchase as you still are with your first and I trust you will enjoy many more years of comfort with your Delcor sofa and chairs. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“I really enjoyed the whole process of choosing and buying my Delcor sofa. The service and advice was great, and I love my new sofa.”

Helpful Report

Posted 8 years ago

Dear Dr Winter Thank you so much for taking time to complete this review and for your award of 5* I am pleased you enjoyed the Delcor experience from selecting the model and fabric right through to the delivery of your upholstered sofa. Should you have any further requirements at all please do not hesitate to come back to us at any time. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“Very good quality; easy to adjust measurements to individual requirements. Huge choice of materials.”

Helpful Report

Posted 8 years ago

Dear Mrs Tybulewicz Thank you so much for taking time to complete this review and for your award of 5* following delivery of your recent Delcor purchase. I am delighted to learn we have managed to fulfill your bespoke order of an upholstered chair modified to your personal requirements in a fabric of your choice chosen from the vast collection we have available to us. Should you have any further requirements at all please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“Customer since 1980 same perfect quality and service.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Neville Thank you so much for taking time to complete this review and for kindly awarding us 5* It is reassuring to learn you have come back to us and in your opinion the bespoke quality and level of service are still present and as good as ever since your first Delcor purchase back in 1980. Recommendation indeed when Customers have such faith in our product they come back to us some 36 years down the line. Thank you again for your award of 58 and I trust you will enjoy another 36 years of comfort with your Delcor upholstered chair. Kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“Quality goods and a first class service is what you can expect from Delcor. Exceeded expectations, always attentive and delighted with the outcome.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Landles Thank you so much for your award of 5* on our review site based on your recent experience during the purchase of your sofa and loveseat. I am delighted to learn that not only did my Staff deliver a first class service but that we actually exceeded your expectations in the process. Again I thank you for your most positive review and should you have any further requirements in the future please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“Last year I decided to update and recover two sofas bought from Delcor approx 22 years ago, which upon delivery we were absolutely delighted with . The complete order process was conducted by telephone with Janet and her colleagues, who took the time to establish my requirements e.g. composition of cushions, answering all my questions and making suggestions which were very well and gratefully received. They suggested websites to look at fabrics and then ordered fabric samples for me, patiently repeating the process several times until I made my final decision. The outcome, the sofas are both like new and very stylish! This year I decided to order two new armchairs to complement the sofas, requiring coordinating fabric this time and asking for changes to the legs to be made, and the whole process began again . The service I have received from the staff at Delcor has been outstanding and unique, as the two orders were conducted completely by telephone, such is my trust in Delcor. I would also like to thank the two friendly and professional delivery men who demonstrated their care and skill during the collection and delivery process.”

Helpful Report

Posted 8 years ago

Dear Mrs Jones Well .. .. what more can I add to this absolutely fabulously informative review and your award of 5*. Fantastic.. thank you so very very much. In these times when everyone is so very very busy and it is not always possible to find time or it isnt convenient to visit a store, your email is proof that it is not always necessary to actually visit one of our Stores in person. The whole 'telephone order' process may take a little longer obviously but your review proves that this can be done and completed successfully. Of course it does help that my Sales staff 'know their stuff' and that they are all capable of 'following on' from a colleague previously assisting, which is not an easy task at times. My delivery guys will be thrilled to be mentioned yet again for their care and professionalism which is always a boost to their moral. Again I thank you for this wonderful review and trust you will enjoy many more years of comfort with your Delcor reupholstered sofas. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“We were very happy with the service. Our chair was collected on time and returned within the time allotted. It has been beautifully recovered and has been much admired. Thank you very much Delcor we would not go anywhere else.”

Helpful Report

Posted 8 years ago

Dear Ms Stephens Thank you for taking time to complete this review. I am so pleased to learn you were happy with the level of service you experienced together with the fact the collection and delivery dates were met as promised. It is also reassuring to hear you are happy with your newly refurbished sofa which is receiving admiring attention from visitors to your home. I am thrilled to learn you would not consider going elswhere, which speaks volumes and we look forward to seeing you again in the future. Thank you again and kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“We found the whole process of purchasing well above what would normally be expected. The staff involved prior to purchase were amazingly patient knowledgeable and understanding giving excellent advice we are extremely happy with our new suite, many thanks Delcor.”

Helpful Report

Posted 8 years ago

Dear Mr Fairholm Thank you so much for your most positive feedback and your award of 5* following the recent delivery of your Delcor upholstered furniture. It is reassuring to hear from you, a valued Customer that my staff do indeed offer a knowledgeable, patient and personal approach to ensure Customers feel relaxed and unhurried. I am not an advocate of the Hard Sell Approach preferring my staff to work with Customers for as long as it takes to enable them to make decisions in their own time. Again I thank you for your most complimentary review and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“I would like to thank Janet and her staff for being so helpful when choosing our sofas they spent lots of time discussing different options and getting it put into place. We now have received our sofas and are so happy with them could not fault the quality even down to the guys who delivered them, we have since been in to pick the material as we are placing another order for the footstool and arm chair . Can't wait , thank you all at delcor Mr &Mrs Dryden”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Dryden Thank you so much for your positive feedback and your award of 5* based on your experience in our Northumberland showroom. I am sure Janet and the other Sales Consultants will be delighted to learn they have a personal mention in your review. I am thrilled the upholstered sofas meet your expectations and even more delighted to learn you are coming back to us for a footstool and a chair. I think it is safe to say you are most definitely one extremely satisfied Delcor customer. I thank you again for your fabulous review and look forward to seeing you again very soon. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“A great buying experience, from our first website visit, followed by two visits to the Stamford showroom (excellent service there) through to delivery by two very capable, friendly and helpful Delcor employees. Oh yes, almost forgot the most important thing. The two sofas we purchased are superb. Don't hesitate to place your business with this British company. Rest assured, this review is by a genuine customer with no connections to Delcor.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Martin Wow .. 5* and a fabulously informative most positive review. How's that for feedback! Thank you most sincerely for this review based on your personal experience in Stamford, Kathleen and Cathy will be delighted to learn their personal approach and Customer Service skills have not gone unnoticed. I thank you personally for awarding 5* based on your Delcor experience and your fabulous comments recommending us to everyone who reads these reviews .. positive feedback indeed. Please do not hesitate to come back to us should you have any further requirements in the future. Thank you so much and kind regards Rick Petini, Managing Director Delcor Limited.

Posted 8 years ago

“Delighted with our sofa. Beautifully made and delivered on time. Customer service excellent.”

Helpful Report

Posted 8 years ago

Dear Mrs Woods Thank you for completing this review and awarding 5* based on the quality and comfort of your Delcor upholstered sofa and the level of service you experienced. I am delighted we have fulfilled your expectations and should you have any further requirements in the future please do not hesitate to come back to us. Thanks again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Hi I'm really pleased with the Sofa, it's beautiful quality and very well finished. You can tell when you sit on it that it's built to last. More of an investment that an expense. Thanks Delcor Regards Mark A”

Helpful Report

Posted 8 years ago

Dear Mr Allman Thank you so much for awarding us 5* based on the quality and comfort of your recently delivered Delcor upholstered sofa. As you are aware, the frame is guaranteed against manufacturing defects for a period of 50years so yes, it is indeed built to last and most definitely a worthwhile investment. I thank you again for your most positive feedback and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“I found the customer service and experience when choosing furniture was 10 out of 10. The quality of the furniture is really, really good. Delivery was delightful. Would very definitely order from Decor again. I would just say that when choosing fabric that you need to have a clear idea of what you want. There is a lot of choice and it can be quite confusing.”

Helpful Report

Posted 8 years ago

Dear Mrs Stephenson Thank you so much for awarding Delcor 10/10 for the level of Customer Service you experienced whilst making those all important decisions and I am thrilled to learn you are delighted with the finished product. We do have a vast range of beautiful fabrics available to choose from and yes, it can be a little daunting but as per your recent personal experience, my staff are there to advise and gently guide you through to your final selections and ultimate decisions. Again I thank you for your most informative review and your award of 5*. Please do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“First rate goods and service”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Reynolds Thank you so much for taking time to complete this review. I am delighted to hear we have fulfilled your order to your expectations with service to match. Should you have any further requirements please do not hesitate to come back to us. Thanks again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Great service and quality products, all delivered on time. Say no more.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Jobson Thank you so much for your brief and to the point review complimenting the service you experienced and the quality of our finished product. I thank you also for taking time to complete the review and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

Delcor is rated 5.0 based on 790 reviews