Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Lake Thank you for your comment on the Customer Service you experienced whilst selecting you Delcor upholstered furniture. I thank you for your kind words and trust you will enjoy many years of comfort. Kind regards Rick Petini Managing Director

Posted 9 years ago

“We purchased a sofa from Delcor in 1987, have purchased from another manufacturer in the meantime but knew that we had to return to Delcor - you can tell the difference! Wonderful personal service, advice and attention to detail, the end result is a quality piece of furniture and just perfect for its setting. I have already recommended to friends. Thank you!”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Woodhead Thank you so much for your very positive feedback on the personal service you experienced whilst selecting your Delcor upholstered furniture. It is most rewarding to hear you are a returning 'Delcorian' and that you are again thrilled with the end result, so much so that you have already recommend us to you r friends. I thank you again for sharing your experience in this review and trust you will enjoy many happy years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini Managing Director.

Posted 9 years ago

“I must say that the customer service that I received from beginning to end has been excellent. All have been very accommodating, finding solutions to my problems and nothing was too much concerning this order. A special credit to Andrew Morgan and Claire Thompson for their constant communication and patience. An excellent experience smooth and efficient.”

Helpful Report

Posted 9 years ago

Dear Mr Boussely Thank you so much for your very informative, positive, and kind review. I am pleased to learn your Delcor experience has been an extremely happy one with special mentions for Andrew and Claire for their endeavours to offer solutions and alternatives and keep you informed all the way. Your most positive feedback is much appreciated and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director

Posted 9 years ago

“Absolute wonderful piece of furniture. Slight hiccup with the supply of the leather at the beginning, but well pleased with the service recieved as we were informed all the way. Friendly and helpful showroom and delivery staff (11out of 10 for the delivery guys). Will seriously look in again when my suite needs changing. Many thanks to all at Delcor.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Campbell Thank you for your most positive and informative review despite as you mention, the slight hiccup experienced. Sometime things do not always go to plan and if we anticipate any problems or possible delays we do try to inform Customers as soon as we ourselves know and then update when possible, as we go along. Your score of 11 out of 10 for the Delivery Team was much appreciated by them, I am sure you can imaging how this boosts their moral. Thank you again most sincerely for your feedback and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director

Posted 9 years ago

“Great designs. Excellent finish. Wonderful service. Helpful, friendly team. We have two Delcor sofas and two chairs and we have been very pleased with every item.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Pidcock Thank you for taking time to complete your most positive review. It is most pleasing to learn of your satisfaction with not only the design and quality of finish of your Delcor upholstered sofa and chairs but also with the level of service you experienced throughout. Thank you again for your most positive feedback and I trust you will enjoy many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director

Posted 9 years ago

“The original sofa, bought in 1991, had lasted well and the refurbished sofa looks and feels just like new. We hope to get another 25 years out of it. A quality product at a reasonable price.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Ramsey Thank you for taking time to submit your extremely positive review. I am pleased to hear we have managed to fulfill your expectations in the quality of your refurbished sofa and as you say, here's to another 25 years of comfort. Thank you and kind regards Rick Petini Managing Director

Posted 9 years ago

“We have recently purchased a sofa and 2 chairs from Delcor . Our first experience of excellent service was from Karen at your Altrincham shop. She was kind and helpful throughout. Nothing was too much trouble for her and we had total confidence in buying from Delcor with her advice and experience. It feels an expectation these days for something to go wrong and with an expensive purchase like this we were prepared for some anxiety along the way!! Not so!!! ...... everything went SO smoothly from the beginning!! Our delivery guys Brian and Gavin worked tremendously hard! After a long drive they were pleasant and courteous and treated our furniture with the utmost respect!.......so a big thank you to them for doing what is really the icing on the cake! With kind regards to everyone at your company. Linda and Barry Skirrow Sale Cheshire”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Skirrow Thank you so much for our most positive feedback, it is very much appreciated. It is always most uplifting when members of staff are personally named and praised by Customers for the high level of service they have provided, I am sure you can imagine how this boosts moral in all departments from the Sales Consultants through to the Delivery Team. Again I thank you for your extremely informative review and trust you enjoy many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director

Posted 9 years ago

“Delighted with what is my second Delcor sofa purchase. As always a please to purchase with Delcor. From the showroom, customer service, the factory and the delivery / installation guys a delight - why isn't everything like Delcor? Thanks guys, you exceeded my expectations again. Kevin”

Helpful Report

Posted 9 years ago

Thank you so much for your extremely kind review advising your satisfaction with both the level of service you experienced and the quality of our furniture. I trust you will enjoy many years of comfort with your second purchase of a Delcor sofa and I look forward to seeing you should you require a third. Thank you for your most positive feedback, much appreciated. Kind regards Rick Petini Managing Director

Posted 9 years ago

“Friendly efficient service Quality of furniture excellent. Highly recommended and definitely will go back to get sofa in the Feature.”

Helpful Report

Posted 9 years ago

Thank you so much for your extremely positive feedback on both the level of service and quality of your Delcor upholstered furniture. Trusting you enjoy many years of comfort and we look forward to seeing you in the future. Thank you again Kind regards Rick Petini Managing Director

Posted 9 years ago

“I have to return. There is nothing I can find of similar quality in my price range. Mine is 20 years old, had 2 most used cushions re -feathered last year. Perfect condition, despite being jumped on slept on and generally abused, but upholstery colour not right for new house. You are no longer in Tunbridge Wells where I purchased my suite, which makes it difficult to discover refurbishment costs V new purchase. Please come back to Kent!”

Helpful Report

Posted 10 years ago

Good morning Kate Morris It is reassuring to hear your Delcor furniture has withstood the test of time and young children (I assume it is the children doing the jumping!) and you plan on returning to us. Good news. Although no longer in Tunbridge Wells, we do have showrooms on Kings Road, Chelsea in London, Stamford, Altrincham, Harrogate and here at the Head Office in Northumberland. I will forward your email address to our Showroom on Kings Road and ask that they contact you to discuss your requirements in detail and perhaps send a few fabric sample out to you. Oh, and with regards to not having a Showroom in Kent .. .. watch this space ... Thanks again and kind regards Rick Petini, Managing Director

Posted 10 years ago

“From initial discussions in local Delcor shop to delivery, everyone was very helpful and courteous. The corner sofa is exactly as described and fits perfectly. The trouble taken over material samples - loan of sample books, etc. - was greatly appreciated. Thank you!”

Helpful Report

Posted 10 years ago

Dear Mr Kay Thank you for your most positive feedback. I am pleased to learn your corner unit fits perfectly in situ and you are delighted with the overall look and comfort of your Delcor upholstered furniture. Being able to see what a fabric will look like in situ is a great advantage, sometimes fabrics look completely different in situ during the morning and evening to how you imagined them, so the fabric samples can be a godsend. Yet again it is reassuring to learn my staff have been most helpful and courteous during your visits to our Showroom. It is always uplifting to have it confirmed time after time in these reviews that their level of Customer Service and Care is consistent. I'm sure you will agree I have a very supportive Team around me. May I take this opportunity to thank you most kindly for your positive feedback and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“This really is bespoke furniture, all the staff are very friendly and helpful and from the top down they are prepared to go the extra mile to ensure that you are a satisfied customer. Would strongly recommend this Company.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Mabon Thank you for your very kind review advising your appreciation of our bespoke furniture and service. It is reassuring to hear from you, a valued Customer that my staff do indeed offer a personal approach and will 'go the extra mile' to ensure our Customers feel happy, comfortable and relaxed whilst they are making important choices and decisions. I am not an advocate of the Hard Sell Approach preferring my staff to work with Customers for as long as it takes enabling them to make decisions in their own time. Again I thank you for your most valuable feedback and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“The staff at Delcor were really helpful from our first visit through to our furniture being delivered. They listened to what we wanted and advised us on the benefits of different furniture styles and materials. Our sofa was delivered on time and blends perfectly with our existing furniture.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Cook Thank you very much for taking time to complete the review. I am delighted to hear my staff were again most helpful in all departments, from the Showroom Consultants advising on styles and fabrics through to the Delivery Team installing your furniture safely in your home. It is always rewarding when Customers come back to me to advise their delight with their Delcor upholstered furniture, particularly when it blends in with existing furniture and also their appreciation of the level of Customer Service and Care they feel they have received. Again thank you for your kind review. Trusting you enjoy many years of comfort with your Delcor furniture and assuring you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“We've got nothing but praise for the service we received from ALL the staff at Delcor when we were deciding whether to recover our old Delcor suite or buy new. In the end we had it recovered & it arrived yesterday. It looks fabulous - with a few modern 'touches' added - plus we were kept up-to-date to say exactly when it would be with us - & it was! The delivery men were excellent - even when they realised it would be difficult to get it through the door in one piece. Thank you Delcor - we'd certainly recommend you to anyone who asked, Roy & Barbara Hutchinson.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Hutchinson Thank you so very much for your glowing review. I must say it is most satisfying and rewarding to read over and over again Customers praise and appreciation of the level of dedication to Customer Service and Care shown to all Customers by all of my staff, from the Sales Consultants with their knowledge of fabrics etc right through to the Delivery Team delivering your furniture safely into the room of your choice in your home. It is wonderful to learn of your delight with your refurbished furniture, with brand new interiors and a refreshing new upholstery covering including the addition of a few modern touches adding to the bespoke quality of your Delcor furniture. It always amazes me how a new upholstery covering can totally change the look of the furniture that has stood in your home for years I'm sure you will agree with me that being able to offer a Disassembly/Assembly on Site service when required is an added bonus when faced with narrow doorways or awkward access, no need to remove valuable paintings or vases to a place of safety. Again I thank you for your most informative review confirming your Delcor experience has been a happy one. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“We previously had a Delcor suite for twenty five years which speaks for itself on durability, comfort and quality and now have a new Delcor suite, again is a good quality and very comfortable. Everyone at Delcor were most helpful including the delivery gentlemen. Thankyou.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs White Thank you so much for completing the review. I am delighted to learn you are a returning 'Delcorian' and that your second Delcor experience has been a most positive and memorable one. I am also happy to learn we at Delcor have fulfilled your expectations with regards to the durability, quality and comfort of your second Delcor purchase and that my staff appear yet again, to have excelled themselves in their level of Customer Care and Service. Thank you again for your most kind comments and I trust you will enjoy as many years again, with your second Delcor purchase. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“The quality of the furniture shines out. We are delighted with our purchase.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Hopkins Thank you so much for kindly completing this review. I am thrilled to learn of your delight with the quality and look of your Delcor upholstered furniture in your home and trust you will enjoy many years of relaxing comfort. Again I thank you for your kind review and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“The Salesman who dealt with me was exemplary ; very helpful, knowledgeable and most efficient . The delivery arrangements were also exemplary. It was both pleasing and refreshing to be the recipient of such a prompt, efficient and delivery service. It was an exemplary transaction. Please congratulate and thank all concerned.”

Helpful Report

Posted 10 years ago

Dear Mrs Murray Thank you most sincerely for your extremely kind and positive feedback. It is most gratifying to learn of your complete satisfaction with the service you have encountered and I shall have pleasure in passing on your complimentary comments to all concerned. Trusting you enjoy many years of comfort with your Delcor upholstered furniture and assuring you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“The service received from Delcor from initial contact through to delivery of my reupholstered sofa has been exemplary. The showroom staff couldn't do enough to provide advice and fabric samples; the delivery staff were also helpful and courteous. In addition, your staff were excellent at communicating likely timelines for the whole process and keeping me updated. Overall, one of the best customer service experiences I have had in a long while. Thank you.”

Helpful Report

Posted 10 years ago

Dear Mrs Groves Thank you sincerely for your most glowing review. It is always most rewarding for me to receive confirmation that my staff have excelled in ensuring our Customers Delcor experience has been a most pleasurable and memorable one. As owner of the Company I take great pride and am most appreciative of the level of dedication to Customer Service and Care shown by all my staff, from the Showrooms right through the factory to the Delivery Team. I have a team of staff who are dedicated to the overall quality of the upholstered furniture we manufacture and I'm sure you will agree this is reflected in your recent personal Delcor experience. Again I thank you for you kind review and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

“Most welcoming excellent staff. Very helpful. Nothing was a trouble. Settees look fab. Delivery firm was brilliant. Thank you Delcor.”

Helpful Report

Posted 10 years ago

“Most welcoming excellent staff. Very helpful. Nothing was a trouble. Settees look fab. Delivery firm was brilliant. Thank you Delcor.”

Helpful Report

Posted 10 years ago

Dear Mr & Mrs Dixon Thank you very much for taking time to complete the review on your Delcor upholstered furniture and experience. I am happy to learn you are delighted your Delcor furniture looks well in situ in your home and that my staff, from the Showroom Consultants through to the Delivery Team assisted in making your Delcor experience a happy experience. Assuring you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 10 years ago

Delcor is rated 5.0 based on 790 reviews