Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

Write Your review

Tell us how Delcor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Delcor suite in the 80's and were very happy with it. Last year it needed recovering so back to Delcor we went. The showroom staff obviously were unaware of the process, claiming certain things were not an option unless a considerable fee was paid. When our suite was collected, it was obvious that the order had been mixed up, which needed a phone call to rectify. When the suite was returned the delivery men managed to smash a garden vase for which we were compensated. Although we are happy with the suite, we cannot say that our Delcor experience this time has been at all pleasant.”

Helpful Report

Posted 9 years ago

Dear Mr Bell, Thank you for your feedback following delivery of your refurbished sofa and chair and I am very sorry to hear of your unhappiness with the service you feel you experienced. I understand you placed your first refurbishment order at our Harrogate store in May 2015 and that you decided to cancel this order due to problems we experienced trying to obtain the correct shade of your selected fabric from our supplier, within your required time frame. You kindly reordered with us at our Northumberland store in July 2015 and despite the same problems arising with the same fabric when we tried to obtain your shade of fabric, our supplier generously offered to contact their mill to have the required length of fabric specially woven for your order. This understandably incurred additional time on the original lead time quoted to you which was inevitable I am sure you will agree. I notice various modifications were also made to the original Harrogate order which required additional working and costings and as a Gesture of Goodwill the original price quoted by the Harrogate store in May was honoured and the subsequent modification costs as well as other additional 'optional' costs incurred were offered to you free of charge also. I am sure you will agree that in order to refurbish your sofa and chair exactly to your requested modification and personal bespoke requirement my staff must ensure all aspects and options are confirmed and precise to ensure the furniture in manufactured accurately. I do hope you will accept my apology that you feel your Delcor experience has been a disappointing one and therefore we need to try harder next time. Again I thank you for taking time to complete this review and I trust you will enjoy many years of comfort with your Delcor refurbished furniture. Thank you and kind regards, Rick Petini, Managing Director Delcor Limited

Posted 9 years ago

“Had Delcor sofas previously and was so impressed we went straight back to them when we needed something new this time. Needed a large customised sofa corner unit and living on the Isle of Man meant visiting a showroom was not really an option. Received personal advice from owners Rick and Janet on the design and placed the order for a pre-Xmas delivery. When a logistics company let them down they ferried over their own people and vehicle to ensure delivery happened on time. Sofa looks superb. Can't recommend the company, their products and service enough. Lindsey Parnell”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Parnell Thank you so much for your most most positive feedback on the service you experienced and your satisfaction with your bespoke corner unit. It is always most rewarding when Customers leave such complimentary reviews as you have yourself ~ thank you. Trusting you enjoy many years of comfort Thank you again and kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“everything was all right!”

Helpful Report

Posted 9 years ago

Dear Mr Washington, Thank you for taking time out of your busy schedule to complete this review. I appreciate your positive feedback and your reward of 5 stars based on the finished product and the service experienced from start to finish. I trust you will enjoy many years of comfort and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards, Rick Petini Managing Director, Delcor Limited

Posted 9 years ago

“We are delighted with our new sofas. They are as good as we could ever have hoped for. Very comfy and beautifully made. Our patterned fabric was perfectly matched too. How wonderful to be able to choose not only the sofa design but also the fabric and to alter the height and depth to suit our requirements. I would thoroughly recommend Delcor to my friends and family. The staff were extremely helpful especially in the Altrincham store. Nothing was too much trouble for them.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Izod Thank you so much for your most complimentary and informative review following delivery of your Delcor upholstered furniture. I am delighted to learn your Delcor experience has been a pleasurable one from visiting the Altrincham store to delivery of your furniture and I trust you will enjoy many many years of comfort. Should you require anything further please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“The service and advice in the showroom in seaton delaval was excellent and the variety of furniture on show was exceptional. The whole process went according to schedule and we are very satisfied with the finished product. Overall a very pleasant experience. Keep up the good work Declor”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Brown Thank you so much for taking time to complete this review based on you recent purchase from us. I am delighted to learn your Delcor experience has been a happy productive one and I trust you will enjoy many years of comfort with your upholstered furniture. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 9 years ago

“My sofas are about 20 years old but since I have had them recovered they look brand new and I am delighted with them.”

Helpful Report

Posted 9 years ago

Dear Mr Greenwood Thank you for taking time to kindly complete this review following delivery of your recovered sofas. Your sofas were originally purchased 23 years ago so I'm sure you will agree they have truly stood the test of time. It's amazing how a fresh upholstery covering and new interiors can transform a sofa and restore it to its original splendor, giving it a new lease of life. I am thrilled you are delighted with your sofas and wish you another 23 years of comfort with your rejuvinated Delcor sofas. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“Purchased a new sofa from Stamford in Lincolnshire, staff extremely helpful and attentive to our needs and specification, whilst taking their time to listen to our question. Information was explained clearly and honestly by staff. There was no pressure, samples was explain by quality / cost. We where also given the opportunity to take samples home to ponder over at our leisure. I know the sofa's are more expensive, but well worth the quality, extremely satisfied, had to wait for many weeks for delivery but well worth the wait. Well, done Decor very impressed. The only disappointment we both would have loved to had the opportunity to see how the Sofa's were made. Regards Simon”

Helpful Report

Posted 9 years ago

Dear Mr Ragsdell Thank you so much for your most positive feedback following the recent delivery of your Delcor upholstered sofa. As you have already gathered, I am not an advocate of the 'hard sell' approach preferring Customers to relax, feel comfortable and visit the showroom as many times as necessary before making the final important decisions regarding fabrics, colours, interiors etc. After all it is a major purchase and one you have to live with a long time so it has to be right. With regards to your disappointment you didnt see the sofas made please contact me here at the head office in Northumberland and we'll see what we can arrange for you both. Again I thank you for your most positive review and look forward to hearing from you at your convenience. Kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“We brought a Delcor Sofa for our new house and it fits perfectly in the room (we brought a corner sofa ), so glad i got the measurements correct. Its so comfy and we are so pleased with how it looks too. Very happy with the purchase as we know this will be our sofa for many, many years.”

Helpful Report

Posted 9 years ago

Dear Mr Webb Thank you for completing this review following delivery of your Delcor corner unit into your new home. I am thrilled your measurements worked well resulting in the corner unit fitting into the room and looking as good as you'd hoped. Should you require anything further for your new home please do not hesitate to come back to us. I thank you again for your positive feedback and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“We are very pleased with the excellent service. We keep going back.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs De la Fosse Thank you for kindly leaving a review following delivery of your most recent Delcor purchase ordered through our Altrincham showroom. I am pleased to learn you were happy with the service you received during your latest Delcor experience and that you keep returning to us which is a massive compliment for which I thank you. I trust you will enjoy many years of comfort with your latest purchase and look forward to you visiting us again. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 9 years ago

“I needed two new chairs for each end of our farmhouse dining table and had spotted a gorgeous fabric from Designers' Guild in a raised purple velvet against a beige background. I found Delcor from a Google search and approached them via email to ask them to make two chairs for me. I picked a chair design from their brochure and commissioned them to make the two pieces. I was very pleased with the result. The chairs are beautifully made and look stunning; they are also extremely comfortable which is good news, as I sit on one while at the computer. OK, so Delcor did not fully design the chair - I picked the fabric, chose the shape of the chair and selected the option for the wooden parts - but they brought the pieces in on time, and the work is very well executed. If I had to criticise anything, it would be that they recommended the wood I should use for the chairs without ever having seen the interior of my home. I ignored them and went for the wood that I thought would suit - and it does. However, other people might be happy to have some creative input from Delcor. At any rate, this was a very successful mission for me - all accomplished by email with no visit to the store necessary - and I would happily use them again for something similar.”

Helpful Report

Posted 9 years ago

Dear Mrs Lloyd Thank you kindly for finding time to complete this review describing how you utilised our service via email to create the two beautiful bespoke chairs now sitting either end of your farmhouse table. With regards to your feedback about our suggesting a leg colour without seeing your home interior, I can only suggest that perhaps the Sales Consultant thought he was being helpful in offering his opinion on the compatibility of the wooden leg colour alongside your chosen fabric. I am pleased to learn the colour you actually opted for has worked well for you. All in all a successful purchase without having to visit the store. Again I thank you for your most informative review and I trust you will enjoy many years of comfort with your bespoke Delcor upholstered chairs. Kind regards Rick Petini Managing Director Delcor Limited

Posted 9 years ago

“This review is written after 15 years of use so we can say without doubt that Delcor suites live up to their other 5 star reviews. The frames are very substantially made. Our suite fabric is not showing any wear even after all this time. We highly recommend this company.”

Helpful Report

Posted 9 years ago

Dear Mr Dixon Thank you for your extremely kind review. It is reassuring to hear your Delcor upholstered furniture is still performing well even after all this time. I am pleased the upholstery fabric is wearing well and the frames are as you say, very substantially made which is why the frames of Made to Order furniture manufactured after 16 June 2014 now carry a 50 year warranty against manufacturing defects. Again I thank you for your extremely kind review even after all this time and trust you will enjoy many more years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 9 years ago

“We cannot thank you enough for your kind, efficient and professional service. Our sofas arrived 2 weeks ago and they look absolutely gorgeous! You have an image in your head of how things will look in a particular setting and can sometimes be disappointed with the reality. We were not......the sofas are better than we imagined and fit in with our colour scheme perfectly. Our special thanks for this must go to Yvonne who has guided us through the whole process. Thanks a million Yvonne!”

Helpful Report

Posted 9 years ago

Dear Mrs Reeve Thank you so much for taking time to complete this review and I think it is safe to say you are one happy Customer. It is most reassuring and rewarding when Customers provide such positive feedback as you have, and I am delighted to learn we have exceeded your expectations now your 'gorgeous' sofas are in situ in your home, complimenting your colour scheme perfectly. I am also pleased to hear my team of sales consultants and in particular Yvonne on this occasion, as well as my staff in all other departments are offering a level of customer care and service which has not gone unnoticed by you. I find this most reassuring, thank you so much. Again thank you for your most kind review, I trust you will enjoy many years of comfort with your Delcor furniture and please do not hesitate to come back to us should you require anything further. Kind regards Rick Petini, Managing Director

Posted 9 years ago

“The sofas are blissfully comfortable and the colour lights up the room. we are very pleased with them.”

Helpful Report

Posted 9 years ago

Dear Mrs Gilmore Thank you so much for taking time to complete this review following delivery of sofas. I am delighted to hear you are pleased that your selected upholstery fabric is working well in situ, as you say 'lighting up the room' and that your chosen combination of seat and back cushions are providing you with a high level of personal comfort. I thank you again for your informative review and trust you will enjoy many years of comfort with your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director

Posted 9 years ago

“We love the sofa - it's beautifully made and has completely given our old living room a thoroughly tasteful look. The fabric is wonderful and the cushions so comfy. Yes, it was expensive but we think it's worth paying for this kind of quality.”

Helpful Report

Posted 9 years ago

Dear Mrs Dawson Thank you for completing this review following delivery of your sofa and stool. I am pleased to hear you are thrilled with your furniture and delighted to learn how it has transformed the look of your living room. The upholstery fabric and cushion interiors you selected have obviously been a worthy and wise choice for you with regards to the overall finished look, suitability and level of personal comfort. Again I thank you for your most positive feedback on your purchase and I wish you many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director

Posted 9 years ago

“Had a 20 year old Decor slouch couch suite and saw the Delcor refurbishment option.It was rebuilt reupholstered in a fabulous fabric of our choice and modernised,and at a surprisingly reasonable price We have now ordered a made to measure coffee table in the same material The service was very personal and helpful and the showroom inspiring very impressive Thoroughly recommend”

Helpful Report

Posted 9 years ago

Dear Mr Swan Thank you for taking time to complete this review following the delivery of your refurbished Delcor sofas. I am delighted to learn your faithful Delcor sofas have been given a new lease of life with your chosen upholstery covering and also a slightly different look due to a little modification. It is always reassuring to have positive feedback regarding the personal care and attention offered by my staff to all Customers. We do try to make the whole experience as calm, relaxing and as stress free as possible, Customers are welcome to come back as often as they need and stay for as long as they feel necessary whilst making those all important decisions regarding fabrics and interiors etc. I'm sure you will agree we do not push with the 'hard sell' approach. Again I thank you for your extremely kind informative review and trust you will enjoy many more years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 9 years ago

“We are soo happy with our sofa. This is a first class operation. Everyone that we dealt with from the company were extremely helpful, knowledgeable and pleasant. Colin at the Kings Road shop has many years experience in the industry and gave us direction to achieve the look we wanted to achieve in our Living Room. The shipping director was extremely professional and efficient. The sofa delivery team was careful with the new sofa and took care not to scratch our new wood floors. We just finished our house renovation and will be back to purchase again. I will highly recommend Delcor to all our friends - many which are doing renovations themselves. A real pleasure to work with Delcor!!”

Helpful Report

Posted 9 years ago

Dear Mrs Lamanna Thank you so very much for your extremely complimentary comments on this review. It is extremely reassuring to have it confirmed time and time again in these reviews that my staff in all departments are helpful, knowledgeable and pleasant and are prepared to go the 'extra mile' to ensure Customers are happy, comfortable and relaxed whilst making important decisions about models, fabrics, interiors and any modifications required to meet your personal requirements . We aim to work with Customers for as long as it takes to make those decisions and there's always a hot cup of coffee available if required and an experienced Consultant to point you in the right direction should this be needed. I am sure Colin will be thrilled he has yet another personal mention on the review page as will Andy in the Transport department and Brian and Gavin the Delivery guys. Again I thank you for your fabulous review and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director

Posted 9 years ago

“Excellent comfortable sofas. Superb service”

Helpful Report

Posted 9 years ago

Dear Mrs Caller Thank you for taking time to complete the review and for your positive feedback on not only the finished product but also the level of service you experienced whilst making the all important choices and decisions prior to placing your order with us. I am delighted to learn the modifications made to the sofas to suit your personal requirements are working well for you and that the comfort is to your complete satisfaction. Again I thank you for your kind review and trust you will enjoy many many years of comfort with your Delcor upholstered furniture. Thank you and kind regards Rick Petini, Managing Director

Posted 9 years ago

“Thank you Delcor. Our much-loved Lofa sofa and chair, over 20 years old and well used, have now been refurbished and I am delighted with the standard of workmanship and quality of materials. Delcor staff have been most helpful and although the whole process was lengthy, we were only without the furniture for three weeks. Definitely recommend.”

Helpful Report

Posted 9 years ago

Dear Mrs Ferrier .. .. and thank you too for your very positive feedback on this review. I am pleased to learn my staff were helpful in working with you advising and assisting in the important choices, options and decisions to be made with regards to the refurbishment of your much loved Delcor furniture. Because we have such a vast selection of beautiful fabrics to choose from as well as seat and back cushion interiors to select sometimes the decision making process can be quite lengthy however I'm sure I'm safe in saying the end result was well worth the short three week period you were without your furniture. Again I thank you for your valuable feedback and may I wish you another 20plus years of comfort with your refurbished Delcor furniture and assure you of our best attention at all times. Kind regards Rick Petini, Managing Director

Posted 9 years ago

“Our Delcor Jumbo Lofa sofa, chair and sofa bed were 20 years old when we decided to investigate the Delcor refurbishment process. From start to finish it was enjoyable journey- attentive and informative staffs to assist in examining the many fabric options; rapid provision of selected samples and then larger samples of our final candidates; fully comprehensive quotation and timeframe; helpful early storage of the suite so we could progress our lounge decoration plans; suite returned on schedule; two very satisfied customers. Service and quality superb.”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Clark Thank you so much for taking time out of your busy schedule to provide your most glowing review. It is always encouraging and most refreshing when Customers share their happy experience and level of satisfaction in both the finished product and the service provided by my staff, from start to finish as you have in your extremely informative review. I trust you will enjoy many more years of comfort with your refurbished Delcor upholstered furniture and thank you again for your positive feedback. Kind regards Rick Petini Managing Director

Posted 9 years ago

“Our corner sofa and footstool arrived ahead of schedule and is perfect. Excellent service and excellent quality. Rosemary & David”

Helpful Report

Posted 9 years ago

Dear Mr & Mrs Earl Thank you for completing this review following the delivery of your modular corner unit and modified footstool. I am pleased to learn you are happy with the quality of your Corner Unit and bespoke footstool, modified to your required dimensions. It is most satisfying when Customers offer positive feedback about the quality of their furniture and also the level of service experienced during the process of designing, ordering and receiving delivery of their furniture, as you have on this review. Again I thank you for your positive comments and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 9 years ago

Delcor is rated 5.0 based on 790 reviews