Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Delcor Team Thank you, thank you, thank you. Today, we have taken delivery of our refurbished three-piece suite and it is stunning, absolutely fantastic. The finished result has exceeded all of our expectations. The craftsmanship and finishing are first class, exactly the density and firmness that we requested, the height is just right and the matching of the Oban Check – Well, what can I say? – ‘A work of art’. Even the armcaps are matching perfectly and the footstools again as good as new. The whole experience has been a pleasure from start to finish – no pressure on our initial visit, we were allowed to wander freely, looking at everything and when we did ask for help, it was given in a relaxed and friendly way – we were made to feel at home. We were given sound advice. We had not realised that you offered a “Refurbishment Service”. We still liked our suite, even after 30 odd years and the size was just right for our home but it was getting tired. We are very pleased that we took the advice offered. The collection of the three-piece was smooth and efficient as was the delivery and re-assembly of the sofa today. Everything has been perfect. To quote the words of my wife, “I am gobsmacked” and I can assure you that that rarely happens. Please would you thank everyone involved on our behalf. Ian & Joan Farquharson”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Farquharson Wow .. what a fabulously detailed review .. I think it is safe to say you are one happy customer. I am absolutely delighted your most recent Delcor experience has been such a positive one. I am not an advocate of the hard sell approach preferring Customers to relax, to feel comfortable enough to visit us as many times and for as long as they need to make those all important decisions regarding fabrics , interiors etc. Not easy if you're feeling pushed and harassed to place an order that same day. I am sure you will agree I have a fantastic team of people supporting me, the showroom staff, the guys in the wood mill, the cutters, machinists, upholsterers and quality control, not forgetting the logistics and delivery guys and those upstairs in the general office. I shall indeed pass on your appreciation to everyone concerned by placing a copy of your review in every department for all to see. Again I thank you for your fabulous review and should you require anything further, please do not hesitate to come back to us. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

“All the staff were very pleasant, knowledgeable, efficient and kind . I was very impressed by their professionalism .I would like to say thanks to all of them. I am very happy with my sofas , they are amazing .... fantastic workmanship - thank you .”

Helpful Report

Posted 7 years ago

Dear Dr Shabde Thank you for taking time out of your busy schedule to leave such positive feedback and award of 5* following delivery of your Delcor sofas. I am pleased to learn you are happy with your sofas and delighted with the workmanship. It is also most reassuring to learn you were happy with the knowledge and service provided by my staff. Always a boost to staff morale when Customers acknowledge their efforts as you have done, so I thank you for that. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

“Very helpful staff during the initial ordering process, delivery on time, excellent attitude and competent performance for the delivery crew. very pleased with the corner unit and has settled into our home.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Cramp Thank you so much for your most informative review and award of 5* I am delighted to learn the whole process of selecting, ordering and receiving your upholstered furniture was smooth and trouble free. Should you have any further requirements at all, please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

“The staff at Delcor Seaton Delaval were fantastic - second to none - Chris, Janet and Julie - what a team! Nothing was too much trouble and on each visit they made me feel special. The furniture arrived as scheduled and made my new home complete - the quality and the finish is what I would expect from the company - they don't disappoint I would have no hesitation recommending them Julie makes a great cup of tea too!!! Lynn Johnson”

Helpful Report

Posted 7 years ago

Good afternoon Mr & Mrs Johnson Not only an award of 5* but also a fabulous review. Thank you so very very much. I am delighted to learn you are happy with your upholstered furniture as well as the level of service you experienced whilst in our Store making your selection. Janet Julie and Chris will be delighted to learn they have personal mentions and in particular Julie who, I have to agree with you, does make a great cup of tea. I thank you again for your lovely review and trust you will enjoy many years of comfort on your Delcor upholstered furniture. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

“Very pleased with our two refurbished sofas. This is the second refurbishment of them as they were originally bought over 30 years ago. They look new,and we will never part with them. So many compliments, friends cannot believe they are not new. We have brought three sons up,so lots of bouncing has gone on over the years and now we have six grandsons! However we are not allowing them to eat drink or bounce on them,they will have to " see us out" as my mother used to saw( herself an owner of Delcor furniture than he grandson is enjoying now ) The showroom staff were so helpful and patient couldn't have done more to make the process easier,we needed quite a bit of guidance. They returned our phone call promptly and we got out sofas back earlier than we expected. The delivery drivers were charming too,helping up put all the cushions in the right places that took quite a while. So Thank you so much for your excellent service.”

Delcor 5 star review on 12th September 2017

Helpful Report

Posted 7 years ago

Good morning Mr & Mrs Durkan Thank you so much for your very informative review and award of 5* following delivery of your refurbished sofas. I think it is safe to say you are a very happy Delcor customer having purchased your furniture originally from us over 30 years ago and I understand this is your second refurbishment. The saying 'you get what you pay for' springs to mind and I am delighted the two sofas have served you well through three children and six grandchildren. I am sure you will agree that I have a fabulous team supporting me from the Sales Consultants right through to the Delivery Guys, every one of them giving the highest possible level of Customer support and care. Again I thank you for your very kind review and I trust you will enjoy anther 30 years with your refurbished Delcor sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I discovered Delcor by mistake whilst browsing online, but was very happy when I found out that a showroom was only about 9 miles away in a town I visit often - I just didn't know Delcor was there! We visited the showroom a few times in Stamford and they have a good display of sofas and chairs and, surprisingly, side tables and hall tables. We were never pressured to buy and on our visits we were always welcomed by friendly sales staff. My husband and I saw a fabric we liked on a settee in the showroom and we never wavered from that decision, except we had it made up into a different settee. We were told a 10 week wait and it was exactly that; a little less actually. On the day of delivery our sofa was delivered covered in thick plastic by two friendly delivery people. We hadn't finished decorating so they even offered to supply more plastic coverage for our other furniture if we wished. One small thing is that I wish they had a table to sit at when signing up not just standing in front of the counter in the shop, and perhaps a cup of tea/coffee (we were offered, and accepted, a cup of tea of one of our previous visits. Other than that, an excellent experience from Delcor.”

Helpful Report

Posted 7 years ago

Good afternoon Mr & Mrs Stapleton Thank you very much for your most informative feedback and award of 5* following delivery of your Delcor furniture. I am delighted to hear you enjoyed the relaxed atmosphere and were made to feel welcome by Kathleen and Andrea in the Stamford showroom. I am not an advocate of the 'hard sell' approach preferring customers to visit as many times as they need in order to make those all important decisions regarding fabric interiors etc. I thank you for your feedback regarding the a table to sit at, certainly food for thought and as a gesture of goodwill, next time you are out and about and fancy a coffee and a slice of cake, a cupcake or a cream tea and scone please call at a coffee shop of your choosing and afterwards take your receipt into Kathleen or Andrea in the Stamford Store and they will refund your costs in full. Again I thank you for taking time to complete the review and I hope you enjoy your next coffee and cake on me. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Probably a late review but my Jumbo Lofa Sofa was purchased well over 20 years ago. The only thing I have had done since is replace the feathers with foam when my wife complained too much and replaces the optional arm covers. It was the "special" Castles in the Sky cover and has lasted two children, two dogs, three cats and me... Best £1024 I ever spent...”

Helpful Report

Posted 7 years ago

“great service from beginning to end and great quality product. i was delighted that my 10 year old sofa/chaise could be made to fit my new home by removing the chaise and adding a new arm. where else could I have had that?”

Helpful Report

Posted 7 years ago

Dear Mrs Clayman Thank you for your most informative feedback and award of 5* following delivery of your refurbished and modified furniture. I am pleased to learn you are delighted with the addition of another arm to turn your one arm unit into a two arm sofa and yes, where else could that be done? I trust you will enjoy many years of comfort with your rejuvenated sofa and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We ordered a new sofa and decided to have a Delcor chair reupholstered. Unfortunately there wasn't enough material for both so we chose a contrasting fabric. As we were on a timeline- moving to France, the staff at Delcor pulled out all of the stops to get the furniture to us on time. In fact the movers were packing the last boxes on the truck when the new sofa and chair arrived. The scatter cushions arrived later by courier. All of the staff at Delcor are fantastic and kept us up to date on what was happening and their customer service is second to none. I would highly recommend buying Delcor furniture”

Helpful Report

Posted 7 years ago

Good morning Ms Spensley Thank you for your fabulous review and award of 5* based on your recent Delcor purchase. I am delighted everything went according to plan particularly when you had a specific time scale based around your move to France. I trust you have settled in well? Should you have any further requirements please do not hesitate to come back to us .. from France. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Many thanks to Andrea & delivery guys from Stafford. Also to the team that refurbished our jumbo loafa. We love it !”

Helpful Report

Posted 7 years ago

Good morning Mr & Mrs Munden Thank you so much for your most positive feedback and award of 5* following delivery of your refurbished sofa. I am sure Andrea will be delighted to learn she has a personal mention in your review, it is always most uplifting when Customers mention a member of staff by name, as you have today. I am aware I have a fabulous Team around me, from the Sales Consultants in the showroom right through to the Delivery Team, giving their all to provide a first rate level of Customer Service. Again I thank you for your 5* review and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited I am pleased to hear you are delighted with the

Posted 7 years ago

“From our initial visit we knew we had made the right decision in choosing Delcor. Janet and the team could not have been more helpful or patient in assisting us, understanding our thoughts, offering good advice, ordering fabric samples etc. Our sofas and chairs are now in place, delivered within the time frame indicated and we couldn't be happier with the quality. A special mention also to the guys who delivered and assembled the sofas...professional, clean and tidy workers and obviously very good at what they do. I have no hesitation in recommending Delcor to any potential client.”

Helpful Report

Posted 7 years ago

Good afternoon Mr Crake Thank you so much for your most informative feedback and award of 5* I think it is safe to say you are 'one happy Customer'. I am sure you will agree I am supported by a fabulous Team, from the Sales Consultants in the showroom right through to the Delivery Team all of who take personal pride in their work and fulfil their duties to the best of their ability. Again I thank you for your fabulous review and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Excellent workmanship”

Helpful Report

Posted 7 years ago

Good afternoon Mrs Best Thank you for providing positive feedback and awarding 5* following delivery of your refurbished Delcor upholstered furniture. I am delighted to learn you are pleased with the finished product and should you require anything further, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“From the initial visit to the eventual delivery,you could not expect a more complete and courteous service.We had to defer delivery by a short period but this was no issue for the team.”

Helpful Report

Posted 7 years ago

Good morning to you Thank you for your glowing feed back and award of 5* following delivery of your Delcor upholstered furniture. I trust you will enjoy many years of comfort on your Delcor upholstered furniture and please do not hesitate to come back to us should you have any further requirements. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“The Customer Service that we received throughout was excellent. We've had Delcor sofas for many years and we needed them recovered. Choosing the material is critical and the help we got resulted in two sofas that we are delighted with. The collection and delivery arrangements went smoothly and the staff were really helpful. In short, first rate service and products from Delcor.”

Helpful Report

Posted 7 years ago

Dear Mrs Bell Thank you for your most positive feedback and award of 5* following the recent delivery of your Delcor recovered sofas. As you say it is by no means easy selecting one fabric from the thousands we have available in the hundreds of pattern books on display so we are happy to help in any way we possibly can to make that final fabric decision a little easier for you. I am thrilled to learn you are more than happy with the finished product and also the 'first rate' service you experienced throughout from all departments, from start to finish. I trust you will enjoy many more years of comfort with your Delcor refurbished sofas and should you require anything further please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“My old settee has come back to life. Staff at Delcor were very helpful at the time of discussing our needs.”

Helpful Report

Posted 7 years ago

Good afternoon Mr & Mrs Fraser Thank you for completing the review and awarding 5* following delivery of your refurbished sofa. It's amazing how a change of upholstery covering can truly transform the look of a sofa and as you say, yours has 'come back to life'. Again I thank you for taking time to provide feedback and I wish you many more years of comfort with your rejuvenated sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Decor provide quality products and service. The best thing about the furniture we purchased was the time and advice given to facilitate flexibility in terms of style, choice of fabrics and adjustment for personal comfort. The advice given was very helpful, nothing was too much trouble. Our two sofas are lovely, and much admired. Thank you.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs How Thank you so very much for your most informative review and award of 5* following delivery of your upholstered sofas. I am delighted you are happy with the finish and quality of your Lofa sofas and that the help and advice offered, helped you in selecting the fabric and style from the hundreds on offer to you. Not an easy task which is why we welcome customers to come back into store as many times as necessary before making those all important final selections. Again I thank you for your feedback and trust you will enjoy many years of comfort on your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“My recently recovered sofas look amazing. I am so pleased with the whole experience from start to finish, all staff so helpful. Many thanks.”

Helpful Report

Posted 7 years ago

Good morning Mrs Fletcher Thank you for your positive feedback and award of 5* based on your recent shopping experience with us. I am delighted to hear your refurbished sofas look amazing, isn't it fabulous how a change of cover can transform and revive the whole look of your sofas? It is also reassuring to learn that you are pleased with the level of Customer Service you experienced from start to finish, provided by my knowledgeable Sales Team .. another boost to staff morale. Again I thank you for your review and trust you will enjoy many more years of comfort on your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Where to begin - from the first phone on a Sunday to Seaton Delaval, the visit to the pop-up in the King's Road, the attention to detail and quality and the final delivery, Delcor have made us happy throughout the process. We love our beautiful sofas, footstool and chair (plus cushions - but not too many of those!). The service is second to none and the fact that the furniture is made in the UK just makes it perfect. Thank you. I am busily thinking of our next purchase.”

Helpful Report

Posted 7 years ago

Good afternoon Mrs Langley Thank you so very much for your fabulous feedback and award of 5* following delivery of your Delcor upholstered sofas, chair and footstool which by the way, look absolutely fantastic in situ, as shown in your photograph. I'm pleased everything worked out well following our telephone conversations and we look forward to welcoming you back in store when you're ready for your next purchase in the not too distant future. Wishing you well and trust you will enjoy much comfort relaxing on your new furniture. Kind regards Rick Petini Managing Director Delcor Limited P.S. I hope the wedding went well.

Posted 7 years ago

“Prompt and courteous in all aspects. They delivered exactly what they said they would. I was kept up to date throughout the whole process of reupholstering a very much loved old Delcor chair. Heather Montgomery”

Helpful Report

Posted 7 years ago

Dear Mrs Montgomery Thank you so very much for your most informative review and award of 5* following delivery of your reupholstered Slouch chair. I am delighted to learn of your satisfaction with the finished product and the level of customer service you experienced with us from start to finish. I thank you again for taking time to share your experience and I wish you many more years of comfort with your rejuvenated 'family favourite' Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“exelent care from beginning right to delivery.the quality of my chair is worth every pound spent.love it.”

Helpful Report

Posted 7 years ago

Delcor is rated 5.0 based on 790 reviews