Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were given all the help and advice we needed from your sales team in a relaxed environment and kept well informed as to the progress of the manufacture of the sofa and the time of delivery. We were even phoned as the delivery was en route. We are delighted with the workmanship and the quality of the sofa which has enhanced our living room. The standard far surpasses sofas we had seen elsewhere. At every point Delcor staff have been excellent -please pass on our thanks.”

Helpful Report

Posted 7 years ago

Good morning Mr & Mrs Farrar Thank you so much for taking time to complete the review and award 5* following delivery of your upholstered sofa. I am not an advocate of the hard sell approach, preferring Customers to feel comfortable and relaxed when making those all important decisions such as model of furniture, fabrics and interiors. We invite our Customers to take their time and come back to us as many times as they need, prior to making their final choices. I am thrilled to learn of your delight with the quality and workmanship of your sofa and I am most grateful to you for sharing your appreciation of the level of Customer Service you experienced throughout. Thank you again for your most informative review and should you have any further requirements, please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Excellent service and love the sofas.....”

Helpful Report

Posted 7 years ago

Good afternoon Mr Burditt Thank you so much for your review and award of 5* following delivery of your two sofas, one of which is pictured in situ in your home. I am delighted to learn you experienced excellent service from us and should you have any queries whatsoever please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I purchased 2 loaf sofas almost 20 years ago and having not found any other sofa to match the quality had them fully refurbished. Sales support from Julie was excellent throughout and all aspects of collection and delivery exactly as you would hope it would be. The sofas look fantastic!”

Helpful Report

Posted 7 years ago

Dear Mrs Harris Thank you so much for taking time to complete this review and your award of 5* following deliver of your Delcor reupholstered sofas. I am delighted to learn your rejuvenated sofas are as you expected and that they look as fantastic in you home now, as they did almost 20 years earlier. I am pleased to learn you were happy with the level of customer service you experienced from start to finish and I am sure Julie will be more than thrilled to discover she has a personal mention. I trust you will enjoy another 20 years with your reupholstered furniture and should you have any further requirements, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Pleased with quality of sofa. Looks like it will last a lifetime. Good service from start to finish, and pleasant delivery men.”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you for your informative review and award of 5* following delivery of your Delcor upholstered sofa. I am delighted we have managed to fulfil your order to your expectations and I am sure your sofa will last you many many years to come. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Excellent service from helping with the choice of our sofas and fabric, delivery and completion on site. We were given all relevant information when we made our purchase and kept up to date on progress. The sofas are well made and attention has been to the finer details such as the fabric checks being aligned and centred. Most importantly the sofas are very comfortable.”

Helpful Report

Posted 7 years ago

Dear Ms Jones Thank you so much for your fantastic review covering all areas of your experience with us from selecting your model and fabric right through to the finished product delivered into your home. I trust you will enjoy many many years of comfort on your Delcor bespoke sofas and please do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I recently purchased a sofa, two chairs and footstool from the Stamford shop and the quality of the items and workmanship is outstanding. I am extremely pleased with my purchase. Both Kathleen and Andrea at the Stamford shop were extremely helpful, gave good advice and assisted me in making fabric choices. Both of them were very patient with me when I changed my mind several times, nothing was too much trouble for them. I would certainly recommend Delcor, as the quality and service is superb.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Furness Thank you so much for your glowing review, I am sure Kathleen and Andrea at Stamford will be delighted to learn they both have personal mentions. It is always most uplifting to have it confirmed time and time again that I have a fantastic team around me, as well as an equally fantastic product of course. Again I thank you for your fabulously informative review and should you have any further requirements please do not hesitate to come straight to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Very helpful staff in shop. Delivery arrangements were again helpful and delivery on time. The sofa is fantastic! Well made, comfortable, great design and good quality frame fabric. My biggest problem now is staying awake when I sit on it! Thank you”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you so much for your most informative review and award of 5* following delivery of your upholstered corner sofa. I think it is safe to say you are pleased with your recent purchase and that we have managed to fulfil your expectations with regards to product design and quality. I wish you many more comfortable 'sleeps' and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We had our Olivia sofa refurbished and from the initial enquiry to the final product, the whole process was very smooth and efficient. Fabric samples were forwarded to us and we made our choice. We were concerned that since we purchased the original sofa some years ago, alterations to our home meant they might not get the sofa out. The two lovely men that collected it took it apart to get it out and took great care when getting the new one in. The new sofa looks fantastic and is so very comfortable, I can't believe you don't make it any more.”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you so much for your most informative review covering all aspects of your latest recover experience with us. I am delighted to learn we managed to tick all the right boxes in all the right places and that your refurbished sofa looks fantastic in your home and that it is still as comfortable as it ever was. Each and every one of the many sofas and chairs ever designed and manufactured by Delcor, whilst they may not be on floor display, are still available to any Customer requiring a bespoke upholstered sofa or chair in their home. We still have all of the original templates .. just in case.. Again I thank you for your glowing review and I wish you many more years of comfort on your Delcor upholstered Olivia sofa. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Throughout my lounge/dining room refurbishment project, Delcor's friendly and expert advice and suggestions have been invaluable: your Seaton Delaval showroom is a fabulous place to spend time developing ideas. I am delighted with the final outcome. Any frustrations due to delivery being a little later than expected were totally wiped out by my excitement once the delivery date was agreed. My expectations were fulfilled and I know I will derive much pleasure from the furniture for many years to come. Thank you Delcor.”

Helpful Report

Posted 7 years ago

Dear Mrs McDonald Thank you so much for your glowing review and award of 5*. I am thrilled to learn that you are delighted with the refurbishment of your sofas and chair and that we have managed to fulfil your expectations despite the planned delivery being a little later than anticipated. I trust you will enjoy many more years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Beautiful and comfortable sofa. Wonderful staff. Helpful advice. Prompt responses. Flexible delivery.”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you very kindly for your informative feedback and award of 5* following delivery of your Delcor upholstered furniture. I wish you many years of comfort do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“First class service from start to finish.. .. fabulously comfortable, quality product. Unlimited choice of beautiful fabrics to choose from and helpful knowledgeable staff on hand when required .. .. delivery as scheduled and my beautiful sofas positioned in my home without a hitch .. .. these guys know what they're doing. If it's quality you're looking for, DELCOR all the way.”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your fabulous most informative and positive feedback following delivery of your Delcor upholstered furniture. I think it's safe to say you are one very happy Delcor Customer and your review reinforces the facts that not only do we make beautiful, quality hand crafted furniture but I also have a fabulous team of knowledgeable staff supporting me, from the showroom staff right through to the delivery guys. Again I thank you for your most flattering review and should you have any further requirements please do not hesitate to come back to us. Most kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Helpful staff and delivered as promised. A little confusion during the process but sorted out eventually. Thanks”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you for your feedback and award of 4* following delivery of your Delcor upholstered sofa. I looked into your comment regarding 'a little confusion' and I now understand the address and contact numbers supplied to us were for a second property and this resulted in a few niggles regarding samples sent to you for approval, at the address supplied to us. Despite these unfortunate misunderstandings I am delighted to learn that we managed to deliver to you within the promised time. I trust you will enjoy many years of comfort with your Delcor upholstered sofa and should you have any further requirements, please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Second time we have purchased from Delcor and can honestly say both the product and Customer Service from beginning to end was absolutely terrific. Love our bliss chair. Love”

Helpful Report

Posted 7 years ago

Dear Mr Malta Thank you for coming back to us to purchase your Delcor chair. I am delighted to hear you absolutely love your upholstered Bliss Chair and that the level of service you experienced from stepping into the store at Kings Road to delivery of the Chair into your home was of a 'terrific' standard. Thank you also for your very informative review and award of 5*. Should you require anything further please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We have had our delcor sofa for 15 years and decided we needed a change! But after looking at all the other options out there we couldn't find anything comparable so decided to get our original sofa refurbished.From start to finish the service has been fantastic and we could not be any happier. We are so happy with our furniture and hope it will last at least another 15 years.”

Helpful Report

Posted 7 years ago

Dear Mrs Henderson Thank you so very much for taking time to complete this review and award 5*. I am pleased to learn you came back to us and that are delighted with not only the recover of your beloved Delcor furniture but also the level of service you experienced from start to finish which you describe as fantastic. As Managing Director it pleases me greatly when it is confirmed time after time in these reviews that Customers are delighted with not only the quality and comfort of their Delcor furniture but also with the level of Customer service experienced throughout the process from selection to delivery of their upholstered furniture. Again I thank you for your fabulous feedback and wish you another 15 years and more, of comfort with your refurbished Delcor sofa and chair. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We bought sofas from Delcor almost 30 years ago. The company has just reupholstered them for us and they are like new. The records of our original purchase were supplied (impressive!). We received a lot of very helpful input from the London branch that we dealt with. The process went precisely to the timescale given to us at the store. The Transport Dept and delivery drivers could not have been more efficient and friendly. Most of all, we are thrilled with our reupholstered furniture together with two new armchairs we also bought from Delcor. Our sitting room has been transformed!”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Reynolds Wow, thank you for your fantastic, most informative review following delivery of your refurbished Delcor upholstered sofas. Firstly I am delighted you are thrilled with the refurbishment of your sofas and that it has transformed your sitting room, here's to another 30 years or more of comfort and relaxation! Secondly I am so pleased to learn yet again that my staff from the Sales Consultants right through to the Delivery Team provided you with such a pleasing level of Customer Service. As Managing Director it is always most reassuring to have it confirmed time and again that I have a fantastic team of staff behind me. Again I thank you most sincerely for taking time to complete the review and award of 5*. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Service from showroom to completion so smooth & no pressure!”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you for completing the review and awarding 5* following delivery of your Delcor upholstered furniture. I am delighted your experience with us, from visiting the showroom to the delivery of your furniture ran smoothly and that you did not at any time feel under pressure. Should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“When we heard Delcor had an offer of refurbishing furniture previously purchased from them ,we were very interested. We loved our leatherthree piece but one chair was suffering from over work and was looking very tired. The chair went away for three weeks and was returned looking brand new! The leather matched our old furniture better than we expected.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Price Thank you so much for your most positive feedback following delivery of your refurbished chair and I'm delighted to learn we have managed to supply a very good match to your original furniture, despite the age difference. I thank you too for your award of 5* based on your Delcor experience and should you have any further requirements, please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Such beautiful sofas that look absolutely fantastic in our room. The expert design advice and support made sure we made the right choice for our home and our comfort. Vincent and Sue”

Helpful Report

Posted 7 years ago

Good afternoon Mr & Mrs O'Neill Thank you for taking time to complete the review and for providing such positive feedback following delivery of your Delcor upholstered sofas. I am thrilled to learn the sofas look fantastic in your home and you are happy with the style and comfort of your selected models. I am pleased that your Delcor shopping experience has been such a happy positive one and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Quality, service and professionalism.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Peverley Thank you so very much for your positive feedback and award of 5* following delivery of your Delcor upholstered Chair. I trust you will enjoy many years of comfort and should you have any further requirements please do not hesitate to come back to us. Than you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We are very happy with our new suit, excellent quality, terrific design and great service throughout. Thank you Tim & Jill, Whitley Bay”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Sibbald Thank you for your most informative review. I am delighted to learn you are happy with the overall design and quality of your modular corner unit, not to mention the level of customer service you experienced throughout. Thank you too for your award of 5* and I look forward to welcoming you again should you have any further requirements. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

Dear Mr & Mrs Sibbald Thank you for your most informative review and reward of 5* following delivery of your upholstered furniture. I am delighted to hear you are very happy with the quality and design of your upholstered furniture and that the level of customer service you experienced from start to finish was consistent. I trust you will enjoy many years of comfort and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

Delcor is rated 5.0 based on 790 reviews