Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 786 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 786 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two Boxer sofas from Delcor in 2004 and loved them. I could not find anything better so had Delcor completely recover and re-spring them. They look fantastic. Delcor quality and customer service really is outstanding. A great British company!”

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Posted 4 years ago

“The help to choose our sofa was invaluable and it was delivered on time and as agreed. Thank you.”

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Posted 4 years ago

“I’m delighted with my new Sofa beds, great customer service too.”

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Posted 4 years ago

“Service from all staff was impeccable. They are all helpful and friendly without being pushy. We were given regular updates on the progress of our order making sure it was done to perfection. The delivery men were polite and respectful of our home and well trained.”

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Posted 4 years ago

“I have been delighted with the Sofas, Chairs & Foot Stool that I purchased from Delcor. The workmanship is amazing & the customer service is excellent. They are always helpful. I wouldn't hesitate to use them again. A truly professional company selling quality product.”

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Posted 4 years ago

“Lovely furniture very well made ,would highly recommend to all . Very knowledgable staff just lovely .”

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Posted 4 years ago

“Delcor produce the highest quality furniture to your specific individual specification and every item is consistently perfect. Our most recent purchase of a chair and footstool in William Morris Rosehip fabric look elegant and fabulous.”

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Posted 4 years ago

“Wonderful experience from start to finish. Gorgeous showroom, very knowledgeable staff helped me choose fabric from the overwhelming selection, great delivery people. In particular the choice of fabric and firmness for the sofas - I have 3 cats and the help I got in choosing the right fabric was invaluable. They can't get their claws in it - at last. The sofas are heavenly comfortable and superbly made. They will last me a long time I can tell. They aren't cheap but well worth it - best sofas I've ever owned.”

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Posted 4 years ago

“A well deserved 5 stars in every aspect; show room, fabric options, quality and all of their staff were so helpful but a big shout out to Julie who was really patient with us and helped us make our final decision which we are absolutely delighted with! We also purchased a sofa for the sunroom over a year ago and it still looks as if it has just arrived from the showroom, again focus on quality! Thank you Delcor 👏”

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Posted 4 years ago

“This was another excellent ordering experience with delivery of a perfect product. We ordered 2 large sofas a few years ago and have just taken delivery of 2 perfect “snugglers” to complete the room. On each occasion we have been able to have the chairs made to our exact preferred size and adjust this from standard measurements. The choice of fabrics was wonderful and they are really comfortable. I thoroughly recommend Delcor for making this such a lovely ordering experience. Thank you”

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Posted 4 years ago

“Fabulous, professional, efficient, brilliant. I am running out of adjectives to describe just how good this company is. From the first contact and choosing the furniture to the actual delivery and everyone in between is a wonderful experience. What a shame other companies are unable to emulate this service. Thank you”

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Posted 4 years ago

“From first time going in to showroom staff were very pleasant attentive and helpful our order was taken we were kept up dated on scheduled delivery would recommend to friends and family thank you for a wonderful service and our sofa”

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Posted 4 years ago

“We are very satisfied with the product and for the overl all 10 out 10 !!!”

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Posted 4 years ago

“Brilliant service from Julie at the showroom, great assistance during selection of furniture and fabrics. Furniture arrived on time and it is top class quality.”

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Posted 4 years ago

“The team were very professional from placing order to delivery and assembly of the sofa. They were able to guide me through selecting the materials I had in mind and when the sofa was delivered it was assembled very well. The process was very smooth from start to finish and I would highly recommend them.”

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Posted 4 years ago

“Everything about our purchase of 2 sofas was excellent. One was a standard size and the second was more made to measure and the process of ordering in the showroom was second to none with helpful and informative staff who gave us the guidance we needed. The sofas were ready early but we weren't ready to have them delivered and it was no problem for them to be kept until we were ready - way past our original date. The sofas are beautiful - the look lovely, are comfortable and feel really first class. I couldn't recommend Delcor any higher. We should have ordered a couple of footstools and will definitely be doing that next.”

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Posted 4 years ago

“Its early days to be able to comment on the sofas I have recently received. I can say that the personal service at my local shop and the arrangements for delivery and on the actual day were excellent and again very personal unlike many of the large companies in the same sector.”

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Posted 5 years ago

Hi Ms Dowglass Thank you very much for taking the time to review your Delcor experience. To provide quality, stylish furniture backed up with excellent customer service is what we strive to achieve and I am so glad we met your expectations. As you say, not all companies take this pride and that's why I am very proud of Delcor. I wish you many years of comfort with your Delcor furniture. Best wishes Rick Petini MANAGING DIRECTOR

Posted 5 years ago

“I'd love to say I was thrilled but sadly I'm not. We ordered two sofas, an arm chair and a large Ottoman footstool from the Altrincham store for just under £8,000 Some time after signing off and paying our deposit we were contacted to say the fabric we had chosen required extra fire retardant backing at an extra cost of £400. In fairness they agreed to split the cost but surely this should have been picked up and costed in before we signed contracts. Then it gets worse. The items were delivered and all seemed ok until a week later and we opened the Ottoman lid for the first time to find a significantly loose hinge. When the delivery team came to pick it up for return, on looking at it they commented 'they've just split the wood haven't they' I expected a simple return and replacement with acceptable quality goods but today had a call from the Altrincham office very strongly implying the problem was our fault 'We've never seen this before' 'Are you sure you haven't dropped it' To try to blame what is very clearly either poor workmanship or transit damage on the customer who has only occasionally rested their feet on it is just the final straw. Never again.”

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Posted 5 years ago

Hi Mr Shaw Following on from our various telephone conversations throughout yesterday, firstly I would like to thank both you and Mrs Shaw for being so understanding and accepting my sincere apologies. As owner & MD, I take these matters extremely seriously and I feel frustrated that you were caused unnecessary disappointed. I am delighted that we are able to rectify these issues to your satisfaction and I am very grateful for you giving us the chance to put things right. Although no consolation to yourself, from a company point of view these issues will not happen again – I will make sure of it. I appreciate your commenting on your “beautiful furniture” – this did put a smile on my face! I am so glad that your confidence in us has been restored and if there is anything you need you have my personal mobile number, so please do give me a call. Very best wishes Rick Petini MANAGING DIRECTOR

Posted 5 years ago

“Great service from start to finish. Very professional. Thank you”

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Posted 5 years ago

Hi Ms Pescod Thank you very much for the 5 star review - I am delighted to hear that you were so pleased with the service you received. Many thanks for choosing Delcor! Best wishes Rick Petini MANAGING DIRECTOR

Posted 5 years ago

“Shopping at Delcor was a delight from the moment we walked through the door. We were greeted by Andrea Bienvenue and offered coffee. We needed a new four piece suite but had no idea where to start. Andrea explained the styles, firmness or otherwise, fabrics and so on. My husband and I decided to look separately then come together to exchange ideas. We were free to wander from room to room, each one with delightful room settings and tasteful furniture and furnishings. In the end we both chose the same style. Andrea then showed us the fabric swatches and advised on types and colours. When our furniture was delivered, the men carried it up our long drive and unwrapped each piece and positioned it as directed. We are absolutely delighted with it. The style is strong, stylish and comfortable, the fabric exactly as seen in the swatch and the oak legs perfectly match the room. When we wanted scatter cushions to compliment the room, Andrea suggested we send photos of the paintings on our walls and was extremely clever at finding matching fabrics. I would describe the shopping experience, attentive staff, wonderful furniture and delivery as excellent. Many thanks Delcor!!”

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Posted 5 years ago

Hi Mr & Mrs Seviour I cant thank you enough for taking the time to leave us should a glowing review, detailing your full Delcor experience. Reviews of this nature are fabulous to read and it is great to know that every step of your customer journey was an enjoyable one. I am thrilled that you are so happy with your dealings with Delcor and obviously the finished result! Your praise will be passed onto Andrea who will be delighted to have received a personal mention. Wishing you many years of comfort! Very best wishes Rick Petini MANAGING DIRECTOR

Posted 5 years ago

Delcor is rated 5.0 based on 786 reviews