Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 3 sofas, an armchair and stool from Delcor in 1994. They have been much admired over the years for their style, quality and comfort. In the autumn of 2016 I decided to have them re upholstered. They were starting to show signs of wear and tear and although I did check out furniture from high street stores I decided to go back to Delcor. The staff were as pleasant, professional and helpful as I remembered them. They were very patient as I dithered about colours and materials and very helpful in their suggestions. It took a few visits to make my final decisions but I was delighted with the finished products.”

Delcor 5 star review on 13th February 2017

Helpful Report

Posted 8 years ago

Dear Mrs Kitching Thank you for your most glowing review and I am thrilled you are delighted with the recover of your sofas, footstool and wing chair. It is also reassuring to hear you found my staff as professional now as they were back in 1994 confirming the Delcor reputation for product and customer service is as consistent as ever. I trust you will enjoy many more years of comfort with your recently recovered Delcor furniture and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Fantastic service from ordering to delivery , especially Julie who was outstanding”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Allsop Thank you for your review praising the service you experienced from ordering to delivery and your very kind award of 5* following delivery of your Delcor upholstered furniture. I am sure Julie will be absolutely delighted to learn she has a personal mention and that you thought her level of assistance was outstanding .. .. praise indeed and a much appreciated boost to her morale I should think. I thank you for your most positive feedback and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Ray in the Kings Road showroom was such a help. Comfortable sofas!”

Helpful Report

Posted 8 years ago

Dear Delcor Customer I am pleased to learn you are pleased with your sofas and the level of comfort is to your personal liking. I am sure Ray at Kings Road will be delighted to learn he has a personal mention and that his assistance was much appreciated. Thank you for your review and award of 5*, please do not hesitate to come back to us should you have any further requirements. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Wonderful quality sofa's and great service. The Kings Road staff could not have been more helpful and patient.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer I am delighted to learn you are happy with the quality of your Delcor upholstered sofas and the level of Customer Service you experienced at our store on Kings Road, London. I am sure you will agree I have a great team in Store, willing to offer advice and assistance where and when needed without the pressure and suffocation of the 'hard sell' approach. I thank you for your positive feed back and award of 5* and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“The staff were welcoming. The service was great from the shop floor staff to the delivery guys. The product is well made and looks great.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Gorthorpe Thank you for your positive feed back on your satisfaction with your recently purchased upholstered furniture and level of service you received from the Showroom staff through to the delivery guys. A happy experience from start to finish and the fact the chair and footstool is well made and looks great in your home is the icing on the cake. Thank you most sincerely for taking time to complete the review and award of 5*. Should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“I love the chairs you made for me. They turned out exactly as I wanted. Thanks also to Colin for finding the perfect fabric. The only thing that could've made the whole experience better would've have been if when you delivered you move the existing sofa. I asked your men to move mine to the garage, they did so, reluctantly. I suppose for the amount I paid for the chairs I had hoped that this was part of a service. Deborah”

Helpful Report

Posted 8 years ago

Dear Ms Wong Thank you for taking time to complete this review and your award of 4* following delivery of your two modified chairs. I am delighted to learn you love the finished chairs and that they are exactly as you imagined. Colin at Kings Road will be thrilled to learn his assistance in helping you select your perfect upholstery fabric from the thousands on offer has resulted in another happy Customer. I am sorry to learn you feel disappointed that the Delivery Team appeared reluctant to move your existing sofa into the garage. The removal of existing furniture is not a service we offer and the fact the Delivery Team did actually move your existing furniture despite being aware of working guidelines indicates to me they are willing to assist outside their working perimeters to ensure all Delcor customers are happy Customers. I thank you most sincerely for your feedback and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“fabulous service”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you for taking time to complete the review and award 5* following delivery of your sofa and chairs and based on your overall Delcor experience. Should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director Delcor Limited

Posted 7 years ago

“We have been delighted with the service we received from Delcor for the refurbishment of our favourite chair made by you about 24 years ago. Your staff were able to find in your archives the exact details for our small wing back chair. (No longer made). Discovering that the original fabric was no longer available, we were sent many close matches to choose from. We live in Bucks and the details of collection and delivery were well organised and exactly on the days and times planned. The chair is like new, looks the same as we wanted so we would recommend your furniture and service to everyone. Having to deal with the arrangements over the phone,we would like to say how the staff who dealt with us werehelpful,friendly and efficient . Thank you Joan Clerehugh”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Clerehugh Thank you for your most positive feed back following delivery of your Delcor refurbished Wing Chair, it is much appreciated. As you have discovered, it is not always necessary to visit one of our stores to either purchase a new sofa or chair or have your current Delcor item refurbished. It may take a little longer but sometimes when spare time is not always available to you and it is not convenient to visit one of our stores, dealing over the telephone is an alternative solution available to you. I am delighted your refurbished Wing chair is as you expected and we look forward to hearing from you again should you have any further requirements Kind regards Rick Petini Managing Director Delcor Limited

Posted 7 years ago

“Quality furniture with a huge range of fabrics!!! Staff were more then happy to help and give advice.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Paisley Thank you for your positive review complimenting our quality upholstered furniture and level of customer service you experienced, not to mention the vast range of upholstery fabrics to choose from. Not an easy task at times so we like our Customers to feel at ease in store and take as much time as they need in selecting their absolute favourite from the thousands available. I trust you will enjoy many years of comfort with your Delcor upholstered furniture and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“The three piece suite is very comfortable, the colour is just perfect, the delivery was done exactly as promised. I'm so pleased I found you.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you for taking time to complete this review and your award of 5* .. .. I am pleased you found us too. Please do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Well made furniture. Needed a footstool to match sofa which we bought from Delcor a few years ago and it matches perfectly. Friendly and helpful staff. Always happy to recommend to others”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Foster I am pleased to hear the footstool you ordered at a much later date to your furniture is a perfect match resulting in another happy Delcor customer. Thank you for your feedback and kind regards Rick Petini Managing Director Delcor Limited

Posted 7 years ago

“The sofas are unquestionably better quality than all of the high street retailers that we visited. Whilst they are also more expensive we feel that they represent fair value. In fact I could off expected the prices to be higher, offering both manufacturer and sales allows Delcor to avoid the sales margins other independent retailers cannot. Excellent service throughout from the team in the lovely showroom in the wonderful town of Stamford... well worth the visit.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you for taking time to provide this review and award 5* following delivery of your Delcor upholstered sofas. I am delighted to learn you are pleased with the quality and finish of your upholstered furniture as well as the service you experienced from the Sales Consultants in Stamford. Again I thank you for your review and wish you many years of comfort on your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“Great Northumbrian showroom, helpful staff, a quality sofa with which I am delighted.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you so much for your review and award of 5* following delivery of your Delcor upholstered sofa. My staff here in Northumberland are often complimented on their product knowledge and assistance which is most reassuring for me and most gratefully received by them. The Showroom itself is also quite often admired and complimented on and this is yet another string to the bow of my Sales Consultants who like to ensure our upholstered furniture is shown to its full potential in a beautiful setting. Again I thank you for your review and we look forward to seeing you again should you have any further requirements. Kind regards Rick Petini, Managing Director# Delcor Limited

Posted 7 years ago

“Well made, stylish furniture at a sensible price that can be assembled in situ making life simple. We have difficult access for large pieces and this is definitely the solution.”

Helpful Report

Posted 8 years ago

Dear Delcor Customer Thank you for plugging the Assembly on Site we offer here at Delcor which is most useful for those awkward narrow doorways or tight turns into a room. I am pleased to learn you are happy with the quality, style and price of your Delcor upholstered Extra Large sofa and look forward to seeing you back in store should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“It's like having a new house!”

Delcor 5 star review on 4th January 2017

Helpful Report

Posted 8 years ago

Dear Delcor Customer Isn't it amazing how the same piece of furniture with a completely new upholstery covering can completely transform a room .. as you say it's like having a new house! I am thrilled to learn you are happy with your recovered sofa and please do not hesitate to come back to us should you have any further requirements. Kind regards Rick Petini Managing Director Delcor Limited

Posted 7 years ago

“I recently purchased a leather corner sofa from Delcor in chelsea, Audrey and Colin helped me tremendously giving me their professional advice and opinions.The delivery team were also very professional and assembled my sofa and took away the unwanted packaging which was really appreciated. I would highly recommend Delcor furniture, all in all I'm really satisfied with my couch and the whole experience, thanks kind regards jose dennehy.”

Helpful Report

Posted 8 years ago

Dear Mr Dennehy I am sure you will agree I have a fabulous workforce around me from the Sales Consultants right through to the Delivery Team, not to mention the absolutely fabulous upholstered corner units, sofas, chairs and footstools! I am pleased to learn you would be happy to recommend us and I thank you for completing this most informative review. Kind regards Rick Petini, Managing Director Delcor Limited.

Posted 7 years ago

“I should also have added that the staff in the Kings Road Showroom, were incredibly helpful, and gave very excellent advice regarding fabrics and sizes.”

Helpful Report

Posted 8 years ago

Hello again and thank you for this additional information, I am sure the staff in Kings Road will be thrilled to learn of your appreciation. Take care and thank you Rick

Posted 7 years ago

“We ordered two sofas from delcor for a very small cottage, so they had to be assembled on site. The two chaps who delivered them also put them together. They were excellent. They were so professional and did a fantastic job - working in a small space! The sofas look amazing, are exactly what we had hoped for and are fabulous quality. Delcor were happy to keep hold of them for longer than anticipated due to building work we were having done running over time. I can't praise them highly enough. Thank you Delcor!”

Helpful Report

Posted 8 years ago

Dear Mrs Walker Well .. .. I think you have covered everything in your review here .. you've mentioned my delivery team being professional and obliging, Assembly on Site, working in small spaces, the quality and finish of the sofas and how we stored the furniture until you were ready to accept delivery when your building work ran over. I am so please were fulfilled your expectations and more and should you need anything else in the future, please do not hesitate to pay us another visit. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“We are thrilled with our two settees - we bought our last Delcor sofas 25 years ago and they're still in use too! The new ones are elegant, comfortable and sturdy. Kathleen in the Stamford showroom was knowledgeable and helpful and I knew was soon as we walked into the shop that we would find the right settees for our room. Happy customer!”

Helpful Report

Posted 8 years ago

Dear Ms Edwards You most certainly are one happy Customer! I thank you most sincerely for your very informative review and I am sure Kathleen in Stamford will be thrilled to learn she has a personal mention and that her product knowledge and experience were much appreciated. Please do not hesitate to pay us another visit should you have any further requirements. Thank you and kind regards Rick Petini, Managing Director Delcor Limited.

Posted 7 years ago

“Colin in your Kings Road Store spent a lot of time helping us choose fabrics and the recovered suite is every bit as good as we had hoped”

Helpful Report

Posted 8 years ago

Dear Mrs Arnold Thank you taking time to complete this review and your award of 5* following delivery of your recovered furniture. Colin at Kings Road will be thrilled to learn he has another personal mention and that his input in assisting you select fabrics has resulted in another happy Delcor customer. Should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

Delcor is rated 5.0 based on 790 reviews