Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 786 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 786 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have purchased a sofa from delcor I now realise why have I ever bought from anyone else. The sofa and chair we ordered or perfect. The craftsmanship and quality of the products are amazing.”

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Posted 1 year ago

Thank you very much, for your 5 star review. We take such pride in our craftsmanship, so it's wonderful to hear such lovely feedback. Your new furniture looks fantastic!

Posted 1 year ago

“We're delighted with our purchase from Delcor The product is first class with service to match Claire & John Swanson”

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Posted 1 year ago

Thank you so much, for taking the time to leave us your review. It means a lot, to hear such positive feedback, from a much-valued customer. Thank you for choosing Delcor.

Posted 1 year ago

“Kings Rd staff - Jenny & Ben - could not be more helpful and pleasant to deal with. The setee i ordered was out of the ordinary but they went out of their way to help and the factory manufacture went very smoothly too - super service thanks.”

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Posted 1 year ago

Thank you very much for taking the time to leave us your review. It means a lot to hear such praise, from a much-valued customer. Your kind words will be forwarded to all concerned.

Posted 1 year ago

“Brilliant service and experience. Very friendly and efficient. The staff couldn't have been more helpful. Sofa looks lovely”

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Posted 1 year ago

Thank you so much for your 5 star review. We're passionate about what we do, so it means a lot to hear such fantastic feedback, from a much-valued customer. Thank you for choosing Delcor!

Posted 1 year ago

“From our first visit to Witney showroom, with welcome & coffee from Ali, our every need/enquiry was dealt with personably and professionally. Not once did we feel hurried or pressured to place an order and the whole visit was total joy. Subsequent order/delivery was faultless. Professional all the way.”

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Posted 1 year ago

Thank you so much for your 5 star review. Our Delcor team take great pride in ensuring every customer has a exceptional experience, so it means a lot to hear such praise. Your kind words will be forwarded to all concerned.

Posted 1 year ago

“Fantastic no nonsense advice from the lovely lady on the front desk (Sarah?). We had some fillings replaced to our previous Delcor furniture, which we still love. Thank you to everyone involved 🙏”

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Posted 1 year ago

Thank you very much for taking the time to tell us about your Delcor experience. Replacement cushion interiors is a great way to revive your much-loved Delcor piece and a service we are happy to be able to provide for our customers. Thank you again.

Posted 1 year ago

“We purchased a sofa recently for our old cottage. The whole experience from visiting the showroom in Stamford with its wonderful staff, choosing style, fabric etc was so pleasant and delivery was just as good. The sofa itself is super - so glad we chose Delcor. Many thanks”

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Posted 1 year ago

Thank you for your lovely review. We're delighted to hear that you were so pleased with the service you received. Many thanks for choosing Delcor!

Posted 1 year ago

“I have been dreaming of the perfect sofa for years. Having been disappointed by the service at Liberty, I was so pleased to find Declor. I visited Derwent House interior store in Witney, Oxfordshire. The service was outstanding. I enjoyed every moment of choosing the smallest detail and was guided through the process so clearly and professionally. I was able to choose fabric from a different store and Derwent House / Declor sourced it and managed the rest. I was anxious about the size of the sofa and access to my home (narrow pathway), however, Declor assemble the sofa when delivered. Every step of the way was pure joy and the service outstanding. I cannot recommend highly enough.”

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Posted 1 year ago

A massive thank you for taking the time to tell us about your Delcor experience. Our reviews are so important to us and to have such positive feedback is fabulous to hear. We can't thank you enough, for all of the plus points you mention. Your kind words will be forwarded to all concerned. Thank you for choosing Delcor. Sofa looks fantastic!

Posted 1 year ago

“This is our third suite of Delcor furniture. The quality of finish is excellent, delivery smooth (thanks Gavin and Matthew) and we are delighted with our purchase.”

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Posted 1 year ago

Thank you very much for your 5 star review. Your feedback is so important to us, so it's lovely to hear such positive feedback, from a much-valued customer.

Posted 1 year ago

“From start to finish excellent customer service, particularly at the Delcor showroom on the Kings Road, the installation was fantastic and the installers were very efficient and friendly! The sofa is so comfy and will definitely be something we twill enjoy for years to come!”

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Posted 1 year ago

It's lovely to hear such wonderful feedback from a much-valued customer. Thank you for taking the time to tell us about your Delcor experience. Your kind words will be forwarded to all concerned. Sofa looks great!

Posted 1 year ago

“The whole experience of shopping at Delcor was a pleasure. From the beautiful showroom, professional and helpful staff and the beautifully made end product. We were looking for two comfortable chairs for our sitting room. Julie was extremely patient with us as we looked at hundreds of samples in the many books they have. We requested some and once I had looked on the web requested even more. Once we decided on the material we placed our order. As the material we choose not one that Delcor had not used before they invited us into the factory to check that we were happy with how the chair was being made and that we were happy with the fabric. It was a really nice touch and not one you would get with other manufacturers. The chairs were made quicker than we expected. The delivery guys were efficient and friendly. They were able to manoeuvre two large chairs into our room with no problems despite it being a tight hallway to get through. I cannot recommend Delcor highly enough. Fanatic service, staff and furniture. Thank you.”

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Posted 1 year ago

We're delighted to hear such lovely feedback, from a much-valued customer. Thank you for taking the time to leave us your review. Your comments will be forwarded to all concerned. Your chairs look amazing!

Posted 1 year ago

“We are delighted with our new sofas. Delcor's great showroom in Stamford and its knowledgeable, helpful, and friendly staff helped us immensely. When it came to delivery their great team helped us again to make sure that everything was done to make sure we were satisfied. Delcor's exceptional standard should be the benchmark for customer service.”

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Posted 1 year ago

Thank you so much for taking the time to tell us about your Delcor journey. We're so passionate about what we do, so it means a lot to hear such wonderful comments. Your kind words will be forwarded to all concerned.

Posted 1 year ago

“Ordered replacement cushions for my 13 year old Boxer settee which is still in very good condition apart from saggy seat cushions. Excellent service from start to finish without having to travel to store ......hoping it will last another 13 years!!!!”

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Posted 1 year ago

Thank you very much for your 5 star review. One of the advantages of purchasing from Delcor, is that we are able to refresh your furniture, to keep it looking good as new; be it with new cushion interiors, or even a full refurbishment, we keep all of our records, so we have all the information we need, to restore your furniture to its former glory!

Posted 1 year ago

“Hello, Jenny,Our settees were delivered this morning.They are as expected; perfect.The new cushions seem much deeper than the old ones.You have included four scatter cushions , made from the excess material; Much appreciated . The delivery men were efficient, polite and arrived on time.We wish all at Delcor, Best Wishes and many thanks, Andrew and Luciana.”

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Posted 1 year ago

Thank you very much for your wonderful review. Our whole Delcor team are so passionate about what we do, so it's lovely to hear such praise. Your comments will be forwarded to all concerned. Thank you for choosing Delcor!

Posted 1 year ago

“Recently received our sofa from Delcor and we are both delighted with it. Service from start to finish has been friendly and professional. Highly recommended.”

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Posted 1 year ago

It's lovely to hear such positive feedback, from our much-valued customers. Thank you so much, for taking the time to tell us about your Delcor experience.

Posted 1 year ago

“We purchased our suite from Delcor 21 years ago and we decided to have our armchairs refurbished rather than buy new ones, so were only ever going back to Delcor for advice. From the first visit to the showroom right through to the delivery of our refurbished armchairs the staff were excellent. They talked us through the process of how our chairs would be dealt with and were patient as we chose the material ! All of the staff from showroom to the delivery men were polite and made the whole process quick and easy.”

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Posted 1 year ago

Thank you for leaving such a lovely review. We're so pleased to hear about your Delcor journey and your kind words will be forwarded to all concerned. Your chairs look great!

Posted 1 year ago

“Excellent service and a quick delivery”

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Posted 1 year ago

Many thanks for taking the time to leave us your review. It means a lot to hear such positive feedback, from a much-valued customer.

Posted 1 year ago

“Was rather disappointed as I've used decor for many years paid for cushions I didn't need as I was told I would only get four and ended up with ten also I didn't get my arm covers I rang and was told i didn't ask for them and said they would cost £284 for disgusting after I'd spent over £5000 lesson learned d”

Helpful Report

Posted 1 year ago

Thank you very much, for leaving us your review. Your feedback is very important to us and, when concerns are raised, we strive to learn from our customers and make improvements, where we can. Our sales teams take great pride in providing exceptional service and, while we appreciate there is a lot of information to convey, we always try our best to clarify any details and answer any questions thoroughly. We want every customer to be delighted with their experience and we are sorry that we have not met expectations, on this occasion. Our Milan medium scatter back sofa comes with 5 inclusive scatter cushions, as standard; these were included in the refurbishment price of your sofas, as per your previous order. Armcaps are a chargeable extra, on all models. As extra fabric is required to manufacture these, we do need to charge for these accordingly. As our records did not show that armcaps were purchased with your original sofa order, we did not add them, on your refurbishment order. We apologise, if this was not clarified at the point of placing your order. We thank you again for bringing these concerns to our attention. It was nice to talk to you earlier, in person and we appreciate the opportunity to rectify any issues to your satisfaction.

Posted 1 year ago

“When it came to changing my sofa after about 26 years I couldn't find anything as comfortable so I decided to refurbish it. I spent a couple of hours with Jenny at the Kings Road store choosing fabrics. There was such a good selection to choose from and I found exactly what I wanted. My refurbished sofa came back last week and it is so comfortable and looks amazing. One very satisfied customer. Hopefully it will last another 26 years.”

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Posted 1 year ago

Refurbishments are a huge part of our business. It's a great way to keep the same classic style you love, with a fresh, new look. Thank you for taking the time to tell us about your Delcor experience and we hope you enjoy many more years of comfort!

Posted 1 year ago

“The sofa was just what we ordered and it was assembled quickly and professionally by a really good team of men. They are to be complimented on their work and the office and management staff were extremely helpful knowledgeable and professional. Good job all around highly recommend”

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Posted 1 year ago

Thank you very much for telling us about your Delcor journey. Hand-crafted, stylish furniture, backed up by excellent customer service, is what we strive to achieve and we are so pleased to have met your expectations.

Posted 1 year ago

Delcor is rated 5.0 based on 786 reviews