Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having found Delcor in a magazine and at the time looking for 2 good size sofas of good quality we decided to visit the showroom at Stamford. We were made very welcome and were left to view without the pushy sales routine you get in the big retail outlets. The quality of Delcor's products are outstanding and when we asked for help and advice the staff were there to answer all our questions. Nothing was too much trouble and we ordered our sofas which we have now received and are highly delighted with the comfort, style and most of all the outstanding quality. We have highly recommended Delcor to friends and family. Thank you to Nick and Catherine for all your help and advice over our purchase. Best wishes from the Tate family.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Tate Thank you for much for awarding 5* and your super review following delivery of your sofas and footstool. I am thrilled your Delcor experience was first rate from start to finish and that you will have no hesitation in recommending us to family and friends. I am not an advocate in the hard sell approach, preferring Customers to take their time in making those all important decisions at their leisure. Thank you again for your most informative review and I trust you will enjoy man years sitting comfortably on your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Very good choice of materials and the recovering of my settees are excellent . First class workmanship . Thankyou .”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Seery Thank you for your kind review and your award of 5* following delivery of your recovered sofas. I see you've gone from loose covers to fixed covers on your sofas and I'm pleased to learn you are happy with the transformation and 'first class workmanship'. Should you require anything further please do not hesitate to come back to us. Thank you again for your review and I trust you will enjoy many more years of comfort with your Delcor upholstered sofas. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“There was a very wide selection of fabrics available to choose from and we found the staff very helpful in guiding us through them. We were delighted by the end result and felt that it represented good value for money. Would recommend Delcor as offering excellent service and quality at a reasonableprice.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs McRichie Thank you for taking time to complete your most informative review and your award of 5* following delivery of your recovered sofa, chairs and footstools. I am pleased to learn you are delighted with the 'finished product' and it is always reassuring when Customers also praise my staff, from the people in Sales right through to the Delivery crew. It really does help to boost staff morale I appreciate you recommending Delcor's quality, service and value for money and should you require anything further, please do not hesitate to come back to us. Thank you most sincerely kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Everything was perfect”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Oppenheimer Thank you for awarding 5* following delivery of your upholstered sofa. Should you have any further requirements please do not hesitate to come back to us. Thank you again and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“The quality of the product is excellant. We have had 5 settees in 43 years and none of them were worn and we passed them on to friends and relatives. We are sure this one will add another 8-10 years to the figure above. We don't look anywhere else. The have staff with expert knowledge and courtesy. Can't fault them.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Hankin A top review and award of 5* for which I thank you most sincerely. You have praised both our product and my staff and the fact you have passed your previous sofas on to friends and family and come back to us time and time again is recommendation in itself. Looking forward to seeing you in another 8-10 years and if you have any requirements in the meantime please do not hesitate to come back a bit sooner. Thank you most sincerely kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Delcors helpful sales staff made our online ordering experience hassle free.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Holyoake Thank you for your review and award of 5* following delivery of your Loose Covers. When visiting a showroom is not an option due to one reason or another, then it is possible to order over the telephone, as you did yourself. Once we have an idea of your requirements we can arrange to send out fabric samples and work around the various furniture models and sizes and optional interiors that best suit your personal circumstances. I am pleased to learn your online shopping experience was hassle free and I thank you again for your informative review. Please do not hesitate to come back to us should you have any further requirements. Kind regards Rick Petini, Managing Director Delcor Limited.

Posted 8 years ago

“They were very helpful in helping us to decide on fabrics and colour”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Plumb Thank you for your review and award of 5* following delivery of your Delcor upholstered sofas. I am pleased my staff were helpful in assisting you decide on fabrics and colour and also in finalising the required modification to the height of the back cushions to one of your two sofas. Again I thank you for your kind review and should you require anything further then please do not hesitate to come back to us. Kind regards Rick Petini Managing Director Delcor Limited

Posted 8 years ago

“Having earlier this year bought two superb sofas from Delcor we just had to go back for a footstool and some feature additional cushions. These extras really complement the furniture and are just fabulous. Once again we received great service and obtained high quality goods for good value. Our new furniture attracts very favourable comments and, hopefully, our hearty recommendations will generate more business. For the second time from us this year - thank you and well done!”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Barnes Thank you most sincerely for your award of 5* and your glowing review .. .. there isnt much I can add to that, you appear to have covered absolutely everything. It is always most reassuring when Customers take time out of their busy schedules to complete these reviews complimenting the quality and workmanship of their upholstered furniture as well as the level of Customer Service they experienced from their walking into the Showroom, to the actual delivery into their homes. Again I thank you for your most informative review and I wish you many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“From the first conversation right through to the delivery of my furniture the service was excellent. The knowledge of and passion for the furniture Delcor produces comes through at every stage. I would have no hesitation recommending Delcor.”

Helpful Report

Posted 8 years ago

Dear Mrs Agar Thank you for your award of 5* and your fabulous review following delivery of your Delcor upholstered Sofa. I am delighted to learn my experienced and knowledgeable staff ensured your Delcor experience was pleasurable and pain free from start to finish and I am also thrilled you would have no hesitation whatsoever in recommending Delcor. Should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Quick and efficient service. Pleasant shopping experience”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Young Thank you for completing the review and awarding 5* following delivery of your Delcor sofa. I am delighted to learn you experienced a quick and efficient and that the overall experience was a pleasant one for you. I wish you many years of comfort with your Delcor upholstered sofa and should you have any further requirements please do not hesitate to contact us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“I was offered plenty of choice of fabrics, with guidance from Caroline as to which were most suitable, including feet etc.. The chair looks very attractive, is well made, comfortable, and I hope it will be an heirloom.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Williams Thank you for your review and award of 5* following delivery of your Delcor upholstered chair which I understand looks very attractive 'in situ' I am delighted to hear that Kathleen in the Stamford Store was able to guide you through the process from start to finish and like you, I trust the chair will in time become a family heirloom. Please do not hesitate to come back to us should you require anything further. Thank you again Kind regards Lynne

Posted 8 years ago

“We ordered a large bespoke footstool from Delcor. The finished product was stunning. The craftsmanship was of the highest quality. All the staff from start to finish were engaging and professional. We highly recommend them.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Kelso Thank you for your most complimentary review and award of 5* following delivery of your bespoke footstool. I am delighted to learn you are thrilled with the quality and finish of your truly bespoke footstool and also the level of Customer Service you experienced from start to finish. Should you require anything further please do not hesitate to come back to us. Thank you and kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“They take the time to listen and then present options, including samples sent to your home. They are happy to take as much time as necessary to ensure the order is exactly right, down to the colour of the feet and the composition of the cushion filler and don't pressure you into ordering on the first visit, confident that their quality is good enough to bring you back.”

Helpful Report

Posted 8 years ago

Dear Ms Armstrong Thank you for your very informative review and award of 5* following delivery of your Delor sofa. I am not a fan of the 'hard sell' approach preferring Customers to feel relaxed and at ease and to take their time making those all important decisions and choices, so I am pleased to learn you enjoyed your shopping experience with us. Should you hae any further requirements at all please do not hesitate to come back to us. Thank you again and kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“Still have a suite that is 30 years old from Delcor - now passed on to daughter. Bought a second suite last year. Now back for my mums sofa and chairs. Excellent service every time.”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your 5* review and for coming back to us time after time, it says a lot without having to actually say a lot. Thank you again and I trust you, your daughter and now your mum will enjoy many, many years of comfort on their Delcor upholstered furniture. Thank you and kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“Cushions Ok, but this is the scond time I've ordered them and one is always harder than the other, I may have to order another one as already going flat Rick Best”

Helpful Report

Posted 8 years ago

Dear Mr Best Thank you for your review and your very generous award of 5* despite your concerns regarding your recently purchased fibre seat cushion interiors. My records indicate you purchased a sofa and two chairs in 2003 and then in 2010 you purchased replacement fibre seat cushion interiors for the two chairs. Your most recent purchase in August 2016 was for replacement back cushion interiors and also replacement seat cushion interiors for the two chairs. I am sorry to learn you have a problem with the seat cushion interiors and thank you for bringing this matter to my attention. Please be assured we will contact you quite soon to discuss this further and work towards resolving the issue. Thank you again for your most generous 5* award despite this hiccup. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“Lovely welcome really pleasant staff no pressure available for any questions Easy to talk to advice about differe NT types of material suitable for the area of the house intended for new sofa Great communication about delivery The team who delivered sofa very pleasant and most professional I love the sofas already admired by family and friends Rosemary Stephenson”

Helpful Report

Posted 8 years ago

Dear Mrs Stephenson Thank you for your very informative review and award of 5* following delivery of your two Delcor sofas. It is most reassuring to learn from Customers how relaxing and comfortable they felt during the whole difficult process of decision making, I am not an advocate of the 'hard sell' preferring my staff to ensure Customers feel comfortable and at ease and not pressured into making any drastic decisions. My delivery team will be thrilled to get a mention so I'll make sure they get a copy of your review. Hopefully when a few of your friends require upholstered furniture in the future they will come to us on your recommendation. Thank you again for your kind review. Rick Petini, Managing Director Delcor Limited

Posted 8 years ago

“High Quality Product. Good personal service .”

Helpful Report

Posted 8 years ago

Dear Mr Hornby Thank you for taking time to complete this review and your award of 5* following delivery of your recovered Delcor upholstered sofa and chairs. I am pleased you are happy with the quality and finish of your furniture and the level of personal service you experienced during the whole process. Thank you again for your kind review and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“Excellent service for recovering our suite. The suite was collected at a time convenient to us and returned promptly . The suite is like a new one with small changes to the style to modernise the design.”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Ratcliffe Thank you for taking time to complete the review and award 5* following delivery of your recovered sofa and chairs and your Made to Order footstool. A recover is the ideal opportunity to slightly tweak an item of furniture to change the whole look i.e. from skirt to feet or the back cushions higher or lower, square or rounded .. the choice is yours. I am delighted to learn we managed to turn everything around for you in good time and as planned. Should you have any further requirements please do not hesitate to come back to us. Thanks again and Kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

“Everyone very efficient and friendly and especially friendly collection/delivery staff! Delighted with our sofa,”

Helpful Report

Posted 8 years ago

Dear Mrs Laurenson Thank you for your review and award of 5* following delivery of your recovered Delcor sofa. I am delighted to learn you are happy with the level of service and efficiency you experienced from the Sales Consultants through to the Delivery Team. It is most reassuring to have it confirmed time and time again that my staff in all departments work towards ensuring all Delcor customers are made to feel welcome and comfortable and receive the best service possible. I am pleased you are delighted with your sofa and trust you will enjoy many more years of comfort. Thank you and kind regards Rick Petini, Managing Director Delcor Limited.

Posted 8 years ago

“From first visit to the showroom to delivery of my furniture the service I received was excellent - and my furniture is superb!”

Helpful Report

Posted 8 years ago

Dear Ms Franklin Thank you for your glowing review and award of 5* following delivery of your Delcor upholstered furniture. I am delighted to learn your Delcor experience has been a happy one from start to finish and that the quality and finish of your upholstered sofa and chair are as you describe 'superb' I wish you many happy years of comfort with your Delcor upholstered furniture and please do not hesitate to come back to us should you have any further requirements. Thank you and kind regards Rick Petini Managing Director, Delcor Limited

Posted 8 years ago

Delcor is rated 5.0 based on 790 reviews