Delcor Reviews

Name: Delcor
Address: Delcor house, Double Row, 13 Headlands Business Park, Northumberland
Rating: 4.96

5.0 Rating 790 Reviews

99 %

of reviewers recommend Delcor

5.0

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Delcor:

Delcor fly the flag for British craftsmanship with made-to-measure sofas and chairs.

Our furniture is made to last a lifetime: we happily apply a 50 year guarantee all our solid birch frames. While the fabric is totally up to you, with over 10,000 of the best designer fabrics and leathers from around the world to choose from. We offer delivery to your home direct from the workshop, and we'll assemble your sofa on site in the event of any access problems.

Visit us at one of our four stunning destination showrooms around the country and talk to our Designers about creating an original Delcor piece for your home. Find us in Fulham, Cheshire, Seaton Delaval or Stamford, or call us on 0191 237 1303 for help and advice.

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Delcor 5 star review on 27th November 2024

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delcor was recommended to me by a friend who ordered their leather sofa from them 15 years ago. Their sofa still looks new and is going strong so I went along to the Chelsea branch and was served by Colin who was an absolute ambassador for the company and knew his stuff. When it arrived I had a couple of minor issues with my order and within days. received a call from the owner, something I did not expect but it just goes to show just how serious Delcor are about customer care and their products. Without even needing to ask for the situation to be rectified they offered to sort it and went above and beyond without a single thought. I would def recommend Delcor who offer great service and quality. Mr C Blackburn - Surrey”

Helpful Report

Posted 6 years ago

Hi Mr Blackburn It was a pleasure to speak to you and to iron out the issues you initially encountered. Our ethos is to always to sort any problems that arise quickly and efficiently. I am so pleased you are now happy with the product and the service provided. Best wishes Rick Petini Managing Director

Posted 6 years ago

“I was recommended to Delcor by a friend who said their service was amazing and their sofas of the highest quality. I made a very tortuous decision (being completely decisioned-out after a house refurb/build) and have arrived at a point which exactly meets my needs. The Delcor team really did bend over backwards to help me - I really believe Delcor want their customers to be happy and will do whatever they can to achieve this, regardless of how indecisive and confused their customer may be!”

Helpful Report

Posted 6 years ago

Hi Ms Baker It was lovely to meet you in person and a pleasure to assist in your furniture requirements. I am delighted that you are happy with your purchase. Best wishes Rick Petini Managing Director

Posted 6 years ago

“Delighted with our new sofas . Delivery and deliverers were excellent. Will recommend service and furniture highly.”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Platt Thank you for leaving us a lovely 5 star review. I am delighted to hear that you are pleased with our product & our service. If we can be of any assistance in the future, please do get in touch. Best wishes Rick Petini Managing Director

Posted 6 years ago

“This is our second suite from Delcor and we regret not going back to them after the first sofa. If we had been aware of their recover service we would definitely have done so. The service is excellent and the design advice much appreciated. Also the delivery people were very efficient and would have moved our old sofa if we had required their assistance which we will remember for the future.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Lawson Many thanks for taking the time to leave us such a lovely review. Our recover service is very popular so hopefully we will see you again in the future! Your kind comments will be passed onto all staff concerned. Best wishes Rick Petini Managing Director

Posted 6 years ago

“The re-upholstered sofa came back looking like new - very happy with it.”

Helpful Report

Posted 7 years ago

Hi Mrs Beesley Thank you for providing us with a review of your purchase. I am thrilled to hear that you are so happy with the end result! Best wishes Rick Petini Managing Director

Posted 6 years ago

“Great customer service and excellent quality furniture. Fully recommend.”

Helpful Report

Posted 7 years ago

Hi Thank you for taking the time to leave us such a good review. I am delighted to hear you are so happy with your purchase and I hope you enjoy it for many years to come. Best Wishes Rick Petini Managing Director

Posted 7 years ago

“Great showroom with lots to see and knowledgeable staff who could advise on best options. Delivery when promised. Fantastic build quality. Still look as good as new 2 and a half years after we received them.”

Helpful Report

Posted 7 years ago

Hi Thank you very much for your 5 star review. We pride ourselves on our first class quality and in providing the best possible customer care. It is fantastic to hear that you were (and continue to be) so pleased with your purchase! Kindest regards Rick Petini Managing Director

Posted 7 years ago

“From the moment we set foot in the Delcor showroom, we knew we had chosen well. We found the staff very attentive and full of very useful advice listening to our needs, likes and dislikes very carefully, and helping us in our choice of fabrics. Absolutely nothing was a trouble, down to ordering a last minute, extra cushion to delaying delivery until our decor was complete. Delivery men were very friendly and efficient. All in all the whole process ( which we had found daunting and scary from the start) turned out to be a pleasure. We are thrilled with our new suite of furniture. Thank you Rick and Team.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Lazzari. Thank you so much for taking the time to leave us such a great review. I am delighted that we excelled in all areas of your Delcor experience. This is obviously our ultimate goal and it is fantastic to hear! Your praise will be happily passed on to all staff concerned. Please do get in touch if there is anything else we can help you with. Very best wishes Rick Petini Managing Director

Posted 7 years ago

“The helpfulness and patience of the staff was brilliant. The furniture manufacture is excellent and the precision of the matching fabrics and the upholstery in general is perfect.”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for taking the time to leave us such a great review. Fabric matching is indeed quite an art and I have some excellent staff who have perfected this talent over many years of being with Delcor. I am delighted you are so pleased with the end result! Kindest regards Rick Petini Managing Director

Posted 7 years ago

“This review relates to the re-upholstering of a small Designer sofa that we bought many years ago (itself an indication of the long-term reliability of Delcor products). Chris couldn't have been more helpful with initial suggestions on fabric choice and other details and once we had made decisions on those, the rest of the process went very smoothly, to and including re-delivery on schedule before Christmas.”

Helpful Report

Posted 7 years ago

Hi Mr Goodman I am so pleased to hear that your experience with Delcor has been a good one. As you rightly state in your review, our products are indeed built to last! Please be assured that your compliments will be passed onto Chris. Wishing you all the very best Rick Petini Managing Director

Posted 7 years ago

“From our first visit I found Delcor very efficient. All of my decisions were checked and confirmed to ensure I got exactly what was ordered. On the day of delivery the delivery men were professional, friendly and helpful. I am very happy with my sofa.”

Helpful Report

Posted 7 years ago

Hi Ms Wallace Thank you very much for your 5* review. I'm delighted to hear that everything went according to plan with your order and that your experience with Delcor was a good one ~ from start to finish. Your praise will indeed be forwarded on to all departments concerned. Best wishes Rick Petini Managing Director

Posted 7 years ago

“We ordered a new bed from Delcor for our master bedroom. The choice of material was fantastic and meant we were able to bespoke the design to fit with our decor. The customer service was first rate. The team were professional, friendly and able to give advice and guidance on what would work best for our needs. The bed came within the specified timeframe and was delivered with the upmost care into our home. I would definitely recommend Delcor to anyone wanting a bespoke item for their home. The quality of the product is outstanding and worth every penny!”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Clewes Thank you for taking the time to leave such a great review. Its a lovely boost when we receive confirmation that we are providing our customers with a first rate service. We pride ourselves on quality and we are thrilled that you are so happy with your purchase. Kindest regards Rick Petini Managing Director

Posted 7 years ago

“I am delighted with my two sofas. From start to finish the service I received from delcor was excellent, and was topped off with efficient and capable delivery men. I have already recommended you to several friends who have admired my new look living room.”

Helpful Report

Posted 7 years ago

Hello Mrs Shama Thank you very much for your lovely review and for recommending us to your friends! We are delighted that your experience was such a good one! Best wishes Rick Petini Managing Director

Posted 7 years ago

“Excellent service up to and including delivery. Couldn't be happier!”

Helpful Report

Posted 7 years ago

Hi Thank you so much for your 5* review. It is always music to my ears each time we receive such positive feedback and I'm so pleased that you enjoyed your Delcor experience. Please do get in touch if there is anything further we can help you with. Kind regards Rick Petini Managing Director

Posted 7 years ago

“Excellent service and beautiful products - matching bed frame and chair. We would recommend Delcor.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Griffiths Thank you very much for taking the time to leave this 5* review. We are so proud of what we do and the beautiful products that we manufacture - it is fantastic to hear that you agree and that your Delcor experience has been a great one. Best wishes Rick Petini Managing Director

Posted 7 years ago

“From choosing what we wanted to delivery the process was made very easy by the knowledge of the staff and their assistance throughout .The furniture arrived exactly when we wanted it and is of great quality at a great price .We would not hesitate in buying from Delcor in the future and would recommend them one hundred per cent to anyone wishing to buy a quality product ,many thanks S.J.Cole”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Cole Thank you for your most informative and positive review following delivery of your Delcor upholstered furniture. I am pleased to learn we have fulfilled your order to your expectations and that you are delighted with the quality as well as the price of your Chair. It is most reassuring when Customers recognise and appreciate the level of service and product knowledge demonstrated by my staff as you have in this review, believe me when I say it is a most welcome boost to staff morale for which I thank you. I trust you will enjoy many years of comfort with your Delcor furniture and should you have any further requirements please do not hesitate to come back to us. Thank you and kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“All of the team members we encountered were so helpful, knowledgeable and very professional, but most importantly they were so very patient as I took hours/ days to choose my fabric. They delivered our sofas absolutely on time and they are beautiful.”

Helpful Report

Posted 7 years ago

Hi Mr & Mrs Walker I'm so glad that everything went according to plan with your order and that you are so pleased with the end result. Its an important decision to get every aspect just right and isn't something that should be rushed! Thank you so much for your 5* review! Best wishes Rick Petini Managing Director

Posted 7 years ago

“Very attractive showroom, a warm welcome from the staff with exceptional service. Beautiful fabrics to choose from with attention to detail...therefore, I hugely recommend you choose Delcor to furnish your home! From start to delivery it was extremely efficient!!”

Helpful Report

Posted 7 years ago

Dear Delcor Customer Thank you most sincerely for your most positive and informative review and also your award of 5* following delivery of your Delcor upholstered furniture. I am sure you will agree that I have a most fabulous and knowledgeable Team around me, from the Showroom staff all the way through to the Delivery guys, each and every one ready and willing to provide a high level of Customer Service. Again I thank you for your wonderful review and should you have any further requirements pleas do not hesitate to come back to us. Kind regards Rick Petini, Managing Director Delcor Limited

Posted 7 years ago

“First class staff Julie provided an exceptional amount of help and advice to help us choose the best products for our needs First Class Service First Class Product”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Robertson Thank you for taking time to provide such positive feedback and award 5* following delivery of your furniture, which you describe as First Class. A fabulous compliment if ever there was one, thank you so much. Julie will be delighted to learn she has a personal mention in your review and that you appreciated her assistance and advice in making those all important decisions such as model, interiors and fabrics etc. Not an easy task given the thousands of fabrics we have available in store. Again I thank you for your First Class review and should you have any further requirements please do not hesitate to come back to us. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

“I purchased my Suite from your Stamford shop and took delivery a few weeks ago. I'm absolutely delighted with it, beautifully upholstered and well made. My thanks go to Andrea who was marvellous, she was very patient as I found it difficult to choose the colour and fabric, it was no trouble to her to have samples sent to me and look through many of your sample books. I would also say the two men who delivered the furniture on a wet dark evening, were very efficient and cheerful...thank you”

Helpful Report

Posted 7 years ago

Dear Mrs Bowman Thank you for your most informative review and award of 5* following delivery of your Delcor upholstered furniture. I am pleased to learn you are delighted with the quality and finish of your sofa and chair and also the level of service and knowledge shown by Andrea, who will be thrilled to learn she has a personal mention in your review. I am not an advocate of the hard sell approach, we prefer Customers to feel comfortable, relaxed and at ease in our Showrooms and make as many visits to us as is necessary, in order to make those all important decisions. Again I thank you for your positive feedback and trust you will enjoy many years of comfort with your Delcor upholstered furniture. Kind regards Rick Petini Managing Director, Delcor Limited

Posted 7 years ago

Delcor is rated 5.0 based on 790 reviews