John Delany Motors Reviews

Name: John Delany Motors
Address: John Delany Motors,Wood Street,Stockport,Cheshire,, Stockport
Rating: 4.91

4.9 Rating 1,042 Reviews

98 %

of reviewers recommend John Delany Motors

Company Reviews

Metrics

Info

4.9

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Delany Motors:

John Delany Motors was established in 1980 and has grown to be the largest independent garage in Stockport. We service, repair and maintain any make or model of vehicle.

All of our technicians are fully skilled and highly trained and we take great care to ensure that every job we do, from a simple oil change to a major overhaul, is completed efficiently, economically and promptly.

Visit Website

Phone:

01614776266

Email:

marketing@delany-motors.co.uk

Location:

John Delany Motors,Wood Street,Stockport,Cheshire,
Stockport
SK3 0DF

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John Delany Motors 5 star review on 1st June 2023

Mr Alan Braithwaite

Anonymous

Anonymous // 01/01/2019

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“Took car in at very short notice to fix fault with DPF, car returned fixed within 48 hours and at less than quoted price. Excellent service and courteous staff, have used several times and will continue to do so.”

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“Excellent service.Very happy with the lads at reception.Will continue to use JD and would definitely recommend them to other people. Steve Bunn.”

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“Great service. The representative quoted me the wrong price for an MoT and Service and they still honoured the rate quoted. Good customer service”

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“Always great service - have been bringing cars here for 20 years”

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“because of the reviews on here i took my car here today to ask for a quote to fix a rattling noise on my front suspension. the guy on reception was arrogant rude and patronising saying he couldn't without looking at it . well that was why i was there. i asked him if he could give me a free quote and first he said no then when i said forget it and started walking off he said maybe. wont be going back there again.”

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Hi Robert, Thank you for taking the time to give your feedback, I can only apologise for the way you feel you were treated. Unfortunately, at this time we were very short-staffed. We realise that this is no excuse and our level of customer service should always remain 100% no matter the pressures our team are under. We happily give out free quotes to all customers but in this case the vehicle needed further investigation before we could give a quote. We would not know what we were quoting on until we took a look at the vehicle. On the day you visited us, we were fully booked, and as previously mentioned short-staffed, so were not able to quote there and then. We should have asked if you were able to leave the vehicle with us or bring it back on a later date and I apologise if you were not given these options. Your feedback has been relayed to our customer service team. Kind Regards, Brittany Delany Director

“Smooth booking process, great communication through the repair with clear pricing. Also helped me out when I had a flat battery and couldn’t get the car to the garage. Will use again for servicing my Mercedes.”

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“Excellent customer communication easy booking system. Welcoming staff and waiting area. Would highly recommend”

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“Friendly and helpful service, would definitely recommend.”

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“FANTASTIC FRIENDLY AND INFORMATIVE SERVICE FROM BOOK IN TO COLLECTION. HIGHLY RECOMMENDED.”

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“There was a problem with the air conditioning in my car. I was advised that John Delany Motors was a reputable company, so I arrived without an appointment to see if it could be repaired. Harrison was very helpful, and made an appointment for me. I explained that I had planned to take my elderly mother away for a few days but was reluctant to go without the air con as the forecast was for extremely hot weather. Matthew came over and asked what was the problem with the car, and if I could leave it with for a few hours he would see if he could find the problem. Within the hour he had phoned me to let me know he had found the problem and was confident he could fix. True to his word, a couple of hours later, he called to say it was up and running. What a fantastic service and the staff were amazing. Thanks to Matthew, my mother and myself had a lovely cool drive over to Wales. The forecast was correct and the temperature soared to 36 degrees. I shall be bringing my car to you for it's MOT, servicing and any repairs I may require in the future. Thanks again Matthew for a great service, you are a credit to your company.”

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“Fantastic and very professional organisation Special mention to Anthony-true gentleman Would recommend to anyone”

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“After many years of searching, I actually felt it was impossible to find a garage I'd trust 100%, whose work on the car I love, would be as good as it gets. That was - until I found John Delany Motors. Finally I find a garage I'm happy to leave my car with, knowing no matter what needs doing, my car's in the best hands. And so, I'd like to salute Anthony and the Dream Team that is John Delany Motors, for the consistently outstanding service they provide. Quite simply they're the best and I can't thank them enough for all they do. My forever go-to garage. ”

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“I am not from the area and I rang this garage to enquire about doing an independent vehicle inspection. This was no issue for this garage and their service was excellent from start to finish. They were professional, informative( especially for someone that know nothing about cars) friendly and very efficient. The whole process was completed within a day at very short notice. I was communicated with throughout and was emailed all paperwork the same day too. Thankyou for providing such an excellent service. Definitely recommend!!”

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“Happy in general with the service received . However one area of dissatisfaction was the oily hand marks on the door handles and armrests of both front doors on a pale cream leather interior.”

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“Excellent auto repair shop. Very helpful staff. Used for years and always high quality service.”

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“Needed new tyres and I ordered them a few days prior. I got what I wanted and they were fitted balanced tracked and back on the car within an hour. That’s all four tyres in less than an hour. Bit good that!! The only down side was the cost. I was advised of cheaper options but I chose to go with the costlier model,typical me! So to recap…price wise all good. Was advised of options re prices but the bottom line is this. Trust these people as they know what they are doing and will do it on time,on budget and with a smile and professionalism. My car won’t go anywhere else in Stockport!! Very very happy to have done business with John Delaney’s. I thank you!!!”

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“Great garage. Enjoyed working with them so far and will continue to use them for my services.”

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“Courteous staff. MOT was done quickly and efficiently. Thank you”

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“I went to John Delany Motors because of their clear on line pricing for an Air Con service and I was not disappointed. They made no attempt to charge extra for anything and I witnessed the same with several other customers while I was waiting. The staff were pleasant and courteous and heard them giving excellent free advice to several other people during my wait. I will be using them again.”

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“Excellent customer service- radpidly assessed the problem and contacted me to inform me of the options for repair. I have a nice cool car again now!”

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John Delany Motors is rated 4.9 based on 1,042 reviews