Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.09

4.1 Rating 1,859 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,859 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have insured my car with Debnams car insurance. They gave me Prompt service and Good value Quote.”

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Posted 3 years ago

“Good stuff”

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Posted 3 years ago

“Very quick to arrange insurance. Quote was good value too.”

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Posted 3 years ago

“Fantastic, fast and easy process with Debenhams, I have also heard of the company as being a trusted company, thank you.”

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Posted 3 years ago

“By good and instant service”

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Posted 3 years ago

“Eceleny costumer service”

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Posted 3 years ago

“I recommend it”

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Posted 3 years ago

“Its the cheapest in the uk.and it has good service.”

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Posted 3 years ago

“Debenhams are fine as an insurance provider so long as you don't need to speak with them, sort anything out or make changes. If you need to update anything be prepared! I renewed my car insurance with Debenhams this year as they provided a competitive price and it was the least hassle. However as I was returning to work I had to include 4000 business miles, to which I was told this would be an additional £200 PER MONTH! After telling them thats ridiculous I called back the following day, after identifying that comparison sites are quoting me the same cost as my renewal with my business miles as a new customer. I complained and received an increased but acceptable premium. I now decided to purchase myself a new car, mid insurance year. I did comparisons online and identified that Debenhams, again were the most competitive price so I wasn't concerned about changing my car. I buy my car, log on to my portal and am quoted an increase of £480 per year! I couldn't add on my tow bar modification so I called the following day and I was now told it would be £585 per year additional (doubling my premium)! This is more than the annual price I was quoted if I was a new customer!!! I was told they can't do anything, even after I pointed out it would be over £500 cheaper to cancel my policy and take back out with them as a new customer. This is just illogical. Needless to say I cancelled and went with a more expensive provider, as why would I trust or provide Debenhams with anything when their sole intention is to rip off existing customers.”

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Posted 3 years ago

“The amount u paid for one year was lowest ever with wide range of cover”

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Posted 3 years ago

“Cancelled my policy with these guys due to a few issues firstly never stated they was a broker not an actual normal insurance they had wavered the cancellation fee as the trainee didn’t explain thing correctly to me. Secondly I had to ring back up because I hadn’t received my cancellation documents and they guy didn’t cancel it. Then I’ve received my cancellation documents to find out £50 fee been added and also £35 fee which stated they would be wavered due to the above issue when you catch them out they act like they can’t hear you on the phone then cut off then you phone back up have to go through it all again because the idiots didn’t put the notes on even the manager tried to pull the wool over my eyes (until he looked at my occupation) and soon pulled his finger out stay well away from these not even worth looking at in my opinion”

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Posted 3 years ago

“User friendly customer portal, initially insured all thru online with few easy step of payment.”

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Posted 3 years ago

“So far so good. Reasonable prices good communications and honest cs.”

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Posted 3 years ago

“Good everything,lower price ,easy fine .all over goo thanks”

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Posted 3 years ago

“Just signed up to Debenhams car insurance, brilliant deal and easy process.”

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Posted 3 years ago

“After being with Debenhams for my first year of driving, I wasnt happy with my renewal quote. I phoned them and they best my renewal quote by over 20%. The lady on the phone was very polite and friendly and spoke slowly and clearly”

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Posted 3 years ago

“I had an excellent and quick experience with Debenhams Car Insurance from the beginning to set up that properly. I have been offered with other essential products at the same time. They are awesome. Thanks god,i made a good decision to choose this company. I will be looking forward to working with you for this 2021 and it will go so many more years. Excellent. Highly recommended.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Very recognizing and extremely helpful services offered by Debenhams to pursue my personal insurance for our car.”

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Posted 3 years ago

“Very professional cheaper than most .”

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Posted 3 years ago

Debenhams Car Insurance is rated 4.1 based on 1,859 reviews