Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

Write Your review

Tell us how Debenhams Car Insurance made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only giving one star because I can’t give any less ! Awful awful car insurers. Honestly don’t go here. Horrifically expensive to cancel insurance, all these fees you just don’t expect with a decent car insurance company. I’m surprised at Debenhams!”

Helpful Report

Posted 5 years ago

“The worst insurance company ever!!! After two months I had to cancel and... cancellation fee 75, policy arrangement fee 101£, finance arrangements fee 50, interest by creation 81£.... Never again!!!!! Avoid!!!”

Helpful Report

Posted 5 years ago

“Fantastic no hastle service at a great price I was so pleased I ensured my wife's car also and none of the hastle that you can get from some insurer's as a new customer”

Helpful Report

Posted 5 years ago

“cheap..customer service rubbish,can never understand a word the person is saying”

Helpful Report

Posted 5 years ago

“Thieves - not Debenhams - had to cancel after 3 months - customer service appalling - £75 cancellation fee, £86 broker fee, £58 for cancelled breakdown. Avoid - believe the bad reviews”

Helpful Report

Posted 5 years ago

“After being told to use the portal to prevent a £15.00 admin fee I tried to explain to the customer services I didn't set up access to the portal as was just send documents by email but they said I had and could get a password reminder. Try to get a password reminder it asks for the details of the card linked to your account.. I paid in full so no card details should be stored at all, at the time of paying I used a credit card and have since paid this off and closed it down, destroyed card so I am unable to put the details in. Rang back to customer services, they can't get it changed for me so they'll have to make the changes okay its only £15.00 ( a bit like any other insurance companies £15-25 admin fee). So after 15 mins of taking my details despite me saying everything else except my address remained the same, then requoting me and telling me I had money due back, they then asked for a payment from me. Admin fee of £50.00 - this is shocking and way more than any other company I have ever used, my breakdown service did it for free for crying out loud!! Apparently I have to get my new documents off the portal.... that I can't access and they can't assist with that so no new documents with correct address for me... oh unless I pay and they'll send them out. Avoid these guys, they may look cheaper on line but admin fees/charges for simple things soon destroy that saving, not at all helpful.”

Helpful Report

Posted 5 years ago

“Trying to obtain an insurance green card for a couple of EU Trips in the future - nobody at the insurance company seems to ever want to help (tried three times now) - going abroad in May and they can't seem to be bothered to process any kind of paperwork to get the green card sorted in advance, just keep telling me to ring back closer to the time and get annoyed when asked if there's anything we can do now to make sure I don't forget closer to the time - proper cowboys at work here - take your money then don't want to help in any way!”

Helpful Report

Posted 5 years ago

“Very dodgy company,the worst insurer i have ever delt with. They quoted me £839.50 which wasn't too bad to be honest,but when I checked my renewal documents there was what I thought then a simple error. They claim My no claim discount was reduced because of a minor incident which I have reported as notification only and no claims were made. After a few phone calls they managed to find out from claims department that I didn't make any claims and my no claim discount shouldn't have been reduced. Now they have fixed it and sent me a new renewal for £1983.90. So £839.50 when they thought i have made a claim and £1983.90 when they realised that I didn't 🤔”

Helpful Report

Posted 5 years ago

“Debenhams Car Insurance made me very happy and I love them near 1 years all my freind and familly said best and helpfull company very very good company I thank you Debenhams Car Insurance I AND ALL MY FRIEND AND FAMILLY GIVE YOU 5 STAR”

Helpful Report

Posted 5 years ago

“Worst car insurance company I've encountered in 15 years of driving. Initially attracted by low price, as most are. The company took money without issue. Two days after the policy had started, the company asked me to provide an utterly ridiculous number of documents: proof of occupation (payslip or headed letter), proof of address (utility bill), copy of log book, copy of front and rear of driving license, driving license check code and proof of NCD. When the insurance term was coming to an end I rang approx one month in advance because I didn't want it automatically renewed - I was told that a note was going to be put on my file. The company then contacted me three times by telephone and three times by email, in order for me to inform them each time that I did not wish for my insurance to be renewed. No surprises - they renewed it anyway and debited my account. When I contacted them in order to demand an immediate refund they actually obliged.”

Helpful Report

Posted 5 years ago

“Scammers. Con artists. Dodgy and unfriendly. After finding the quote and accepting the quote and paying a deposit. I was then asked to email and send a check code so they could go over my driving license summary. I then received an email within 10 minutes telling me they had found a conviction (which I had already put on my quote) and were adding a fee of £595 to my premium and a £50 admin fee. I then rung up and received no help and they carried on lying saying I had never entered my conviction when I had proof that I had. I now have to pay £75 to cancel and the other ‘fees’. This company should be shut down”

Helpful Report

Posted 5 years ago

“Avoid at all cost taken out my first policy I were told my first payment will be due first week of April creation finance told me that there is nothing that they can do. They tried to take the payment 1 week of March and also again the second week of March which has now had a negative impact against my credit file I have requested a copy of the call recording not a transcript which they have failed to do so?!!?”

Helpful Report

Posted 5 years ago

“I've wasted enough time so I'm just going to say....appalling!!!”

Helpful Report

Posted 5 years ago

“Cancelled policy and was told to wait 28 days for a refund; 28 days later and still no refund.”

Helpful Report

Posted 5 years ago

“Been with them a few years never had a problem so far anyway and price is good”

Helpful Report

Posted 5 years ago

“The worst car insurance company. I had to cancel my policy and they ask me to contact go skippy. Cost me 230GBP to cancel, of course I received a bill for all of this with ridiculous fees to diferent companyes who are intermediars. Enjoy doing bussines like this based on "cancellation fees" !”

Helpful Report

Posted 5 years ago

“Had to cancel my policy through one error and the fact they were wanting an additional £863 more for my policy also took 4 days to tell me about this so I had to pay for the four days and a cancellation fee as I was not willing to pay the addition £863 when my policy originally fully paid was just over £600 then to be told it takes 28 for a refund... only takes them all of two sencond to take you money but 28 days to return it.... horrible customer service would never return!”

Helpful Report

Posted 5 years ago

“I contacted them to cancel my insurance after I have read the reviews, and also selling my car, baring in mind I cancelled my insurance 2 days after taking out policy they are wanting to charge me a cancellation fee even though i was still in the cooling off period they weren't helpful either in the phone saying if I wanted to cancel I would need to email them, as they could not help me over the phone, it's been over a week now and they said they were would issue me a refund and still haven't received it. A bit appalling that no one can help.”

Helpful Report

Posted 5 years ago

“Beware of the £50 gift card for joining as you will need to chase them to get it (I had to tell their call centre what the issuing conditions were from the website, as they gave me a tall tale about another 90 days to wait). And after moving home halfway through the policy, I thought £50 was a bit excessive to amend the details on my policy.”

Helpful Report

Posted 5 years ago

“has to be the worst company I have ever dealt with. They rob money from you with there delay tactics!! No customer phone line, no hotline number to call !! They cancelled my policy while I was abroad without enough notice to rectify my licence summary. I tried to contact them but there is no number to contact so you have to email with a 24 hour reply. Absolutely useless, they have left me stranded and my left my family at risk!!!!”

Helpful Report

Posted 5 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews